2008 GMC ENVOY tow

Calling For Assistance
For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representative:
Your name, home address, and home telephone
number
Telephone number of your location
Location of the vehicle.
Model, year, color, and license plate number of the
vehicle
Odometer reading, Vehicle Identication
Number (VIN), and delivery date of the vehicle
Description of the problem
Towing and Road Service Exclusions
Specically excluded from Roadside Assistance
coverage are towing or services for vehicles operated
on a non-public roadway or highway, nes, impound
towing caused by a violation of local, Municipal, State,
Provincial, or Federal law, and mounting, dismounting
or changing of snow tires, chains, or other traction
devices.Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
GMC and General Motors of Canada Limited reserve
the right to make any changes or discontinue the
Roadside Assistance program at any time without
notication.
Scheduling Service Appointments
When your vehicle requires warranty service, contact
your dealer/retailer and request an appointment.
By scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer/retailer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership/retailer,
let them know this, and ask for instructions.
If the dealer/retailer requests that you simply drop the
vehicle off for service, you are urged to do so as early in
the work day as possible to allow for the same day repair.
7-10

Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental
frame of mind, or anything unrelated to the crash.
This will help guard against post-crash legal action.
If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 7-8for more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from
the tow truck operator or write down the driver’s
name, the service’s name, and the phone number.
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these
items in your vehicle.
Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identication Number (VIN), insurance company
and policy number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from the
scene of the crash. They will walk you through
the information they will need. If they ask for
a police report, phone or go to the police
department headquarters the next day and you
can get a copy of the report for a nominal fee.
In some states/provinces with “no fault” insurance
laws, a report may not be necessary. This is
especially true if there are no injuries and both
vehicles are driveable.
Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer/retailer or a
private collision repair facility to x the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable
with their work for a long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
7-14

Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine GM parts or recycled original GM parts.
Remember, recycled parts will not be covered by your
GM vehicle warranty.
Insurance pays the bill for the repair, but you must live
with the repair. Depending on your policy limits, your
insurance company may initially value the repair using
aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts. Remember
if your vehicle is leased you may be obligated to have the
vehicle repaired with Genuine GM parts, even if your
insurance coverage does not pay the full cost.
If another party’s insurance company is paying for the
repairs, you are not obligated to accept a repair
valuation based on that insurance company’s collision
policy repair limits, as you have no contractual limits with
that company. In such cases, you can have control of
the repair and parts choices as long as cost stays within
reasonable limits.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which
could cause a crash or could cause injury or
death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA)
in addition to notifying General Motors.
If NHTSA receives similar complaints, it may open
an investigation, and if it nds that a safety defect
exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot
become involved in individual problems between
you, your dealer/retailer, or General Motors.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov; or write to:
Administrator, NHTSA
400 Seventh Street, SW.
Washington D.C., 20590
You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
7-15

Perchlorate Materials Requirements, California...... 5-4
Power
Door Locks.................................................. 2-8
Electrical System.......................................5-109
Lumbar Controls........................................... 1-4
Reduced Engine Light..................................3-46
Retained Accessory (RAP)............................2-22
Seat............................................................ 1-3
Steering Fluid.............................................5-36
Windows....................................................2-14
Privacy..........................................................7-18
Event Data Recorders..................................7-18
Navigation System.......................................7-19
OnStar.......................................................7-19
Radio Frequency Identication.......................7-19
Programmable Automatic Door Locks.................. 2-9
R
Radiator Pressure Cap....................................5-28
Radio Frequency Identication (RFID), Privacy....7-19
Radios..........................................................3-65
Radio(s)........................................................3-66
Radios
Navigation/Radio System, see Navigation
Manual...................................................3-87
Rear Seat Audio........................................3-100
Reception.................................................3-102Radios (cont.)
Setting the Clock.........................................3-66
Theft-Deterrent..........................................3-101
Reading Lamps..............................................3-18
Rear Axle......................................................5-46
Locking........................................................ 4-5
Rear Climate Control System............................3-28
Rear Door Security Locks................................2-11
Rear Floor Storage Lid....................................2-59
Rear Seat Audio (RSA)..................................3-100
Rear Seat Entertainment System.......................3-87
Rear Seat Operation.......................................1-11
Rear Windshield Washer/Wiper.........................3-10
Rearview Mirror, Automatic Dimming with
Compass and Temperature Display................2-44
Rearview Mirror, Automatic Dimming with
OnStar
®and Compass.................................2-39
Rearview Mirror, Automatic Dimming with
OnStar
®, Compass and Temperature Display . . . 2-41
Rearview Mirror with OnStar®...........................2-39
Rearview Mirrors.............................................2-39
Reclining Seatbacks.......................................... 1-7
Recommended Fluids and Lubricants.................6-12
Recreational Vehicle Towing.............................4-40
Reduced Engine Power Light............................3-46
Remote Keyless Entry (RKE) System.................. 2-4
Remote Keyless Entry (RKE) System, Operation . . . 2-5
10

Tires.............................................................5-57
Aluminum Wheels, Cleaning........................5-105
Buying New Tires........................................5-74
Chains.......................................................5-80
Changing a Flat Tire....................................5-82
Cleaning...................................................5-106
Different Size..............................................5-76
High-Speed Operation..................................5-66
If a Tire Goes Flat.......................................5-81
Ination - Tire Pressure................................5-64
Inator,- Accessory.......................................5-80
Inspection and Rotation................................5-72
Installing the Spare Tire................................5-87
Pressure Monitor Operation...........................5-69
Pressure Monitor System..............................5-67
Removing the Flat Tire.................................5-87
Removing the Spare Tire and Tools...............5-84
Secondary Latch System..............................5-92
Spare Tire..................................................5-99
Storing a Flat or Spare Tire and Tools............5-96
Tire Sidewall Labeling..................................5-58
Tire Terminology and Denitions....................5-61
Uniform Tire Quality Grading.........................5-77
Wheel Alignment and Tire Balance.................5-78
Wheel Replacement.....................................5-78
When It Is Time for New Tires......................5-73Towing
Recreational Vehicle.....................................4-40
Towing a Trailer..........................................4-45
Your Vehicle...............................................4-40
Traction
StabiliTrak
®System....................................... 4-6
Transmission
Fluid, Automatic...........................................5-23
Transmission Operation, Automatic....................2-26
Trip Odometer................................................3-32
Turn and Lane-Change Signals.......................... 3-7
Turn Signal/Multifunction Lever........................... 3-7
U
Uniform Tire Quality Grading............................5-77
Universal Home Remote System.......................2-52
Operation...................................................2-52
Using this Manual............................................... iii
13