OnStar Virtual Advisor
OnStar Virtual Advisor is a feature of OnStar
Hands-Free Calling that uses your minutes to access
location-based weather, local traffic reports, and
stock quotes. By pressing the phone button and giving
a few simple voice commands, you can browse
through the various topics. See the OnStar Owner’s
Guide for more information. (Only available in the
continental U.S.)
How OnStar Service Works
In order to provide you with OnStar services, your
vehicle’s OnStar system has the capability of recording
and transmitting vehicle information. This information
is automatically sent to an OnStar Call Center at
the time of an OnStar button press, Emergency button
press or if your airbags or AACN system deploys.
The vehicle information usually includes your GPS
location and, in the event of a crash, additional
information regarding the accident that your vehicle has
been involved in (e.g. the direction from which your
vehicle was hit). When you use the Virtual Advisor
feature of OnStar Hands-Free Calling, your vehicle also
sends OnStar your GPS location so that we can provide
you with location-based services.OnStar service cannot work unless your vehicle is in a
place where OnStar has an agreement with a wireless
service provider for service in that area. OnStar
service also cannot work unless you are in a place
where the wireless service provider OnStar has hired for
that area has coverage, network capacity and reception
when the service is needed, and technology that is
compatible with the OnStar service. Not all services
are available everywhere, particularly in remote
or enclosed areas, or at all times.
OnStar service that involves location information about
your vehicle cannot work unless GPS satellite signals
are unobstructed and available in that place as well.
Your vehicle must have a working electrical system
(including adequate battery power) for the OnStar
equipment to operate. There are other problems OnStar
cannot control that may prevent OnStar from providing
OnStar service to you at any particular time or place.
Some examples are damage to important parts of your
vehicle in an accident, hills, tall buildings, tunnels,
weather or wireless phone network congestion.
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