Parking on Hills
{CAUTION:
You really should not park your vehicle, with a
trailer attached, on a hill. If something goes
wrong, your rig could start to move. People
can be injured, and both your vehicle and the
trailer can be damaged.
But if you ever have to park your rig on a hill, here is
how to do it:
1. Apply your regular brakes, but do not shift into
PARK (P).
When parking uphill, turn your wheels away from
the curb. When parking downhill, turn your wheels
into the curb.
2. Have someone place chocks behind the trailer
wheels.
3. When the chocks are in place, release the regular
brakes until the chocks absorb the load.
4. Reapply the regular brakes. Then apply your
parking brake and shift into PARK (P).
5. Release the regular brakes.
When You Are Ready to Leave After
Parking on a Hill
1. Apply your regular brakes and hold the pedal down
while you:
start your engine,
shift into a gear, and
release the parking brake.
2. Let up on the brake pedal.
3. Drive slowly until the trailer is clear of the chocks.
4. Stop and have someone pick up and store the
chocks.
Maintenance When Trailer Towing
Your vehicle will need service more often when you are
pulling a trailer. SeeScheduled Maintenance on
page 6-4for more information. Things that are especially
important in trailer operation are automatic transmission
uid (do not over ll), engine oil, axle lubricant, drive
belt, cooling system and brake system. Each of these is
covered in this manual, and the Index will help you
nd them quickly. If you are trailering, it is a good idea
to review this information before you start your trip.
Check periodically to see that all hitch nuts and bolts
are tight.
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DOT Markings:A code molded into the sidewall
of a tire signifying that the tire is in compliance
with the U.S. Department of Transportation (DOT)
motor vehicle safety standards. The DOT code
includes the Tire Identi cation Number (TIN),
an alphanumeric designator which can also identify
the tire manufacturer, production plant, brand,
and date of production.
GVWR
:Gross Vehicle Weight Rating. See
Loading Your Vehicle on page 4-21.
GAWR FRT
:Gross Axle Weight Rating for the
front axle. SeeLoading Your Vehicle on
page 4-21.
GAWR RR
:Gross Axle Weight Rating for the rear
axle. SeeLoading Your Vehicle on page 4-21.
Intended Outboard Sidewall
:The side of
an asymmetrical tire, that must always face
outward when mounted on a vehicle.
Kilopascal (kPa)
:The metric unit for air pressure.
Light Truck (LT-Metric) Tire
:A tire used on
light duty trucks and some multipurpose passenger
vehicles.Load Index
:An assigned number ranging from 1
to 279 that corresponds to the load carrying
capacity of a tire.
Maximum In ation Pressure
:The maximum air
pressure to which a cold tire can be in ated.
The maximum air pressure is molded onto the
sidewall.
Maximum Load Rating
:The load rating for a tire
at the maximum permissible in ation pressure
for that tire.
Maximum Loaded Vehicle Weight
:The sum of
curb weight, accessory weight, vehicle capacity
weight, and production options weight.
Normal Occupant Weight
:The number of
occupants a vehicle is designed to seat multiplied
by 150 lbs (68 kg). SeeLoading Your Vehicle
on page 4-21.
Occupant Distribution
:Designated seating
positions.
5-53
Tire Pressure Monitor System
The Tire Pressure Monitor System (TPMS) uses radio
and sensor technology to check tire pressure levels. The
TPMS sensors monitor the air pressure in your
vehicle’s tires and transmit tire pressure readings to a
receiver located in the vehicle.
Each tire, including the spare (if provided), should be
checked monthly when cold and in ated to the in ation
pressure recommended by the vehicle manufacturer
on the vehicle placard or tire in ation pressure label. (If
your vehicle has tires of a different size than the size
indicated on the vehicle placard or tire in ation pressure
label, you should determine the proper tire in ation
pressure for those tires.)
As an added safety feature, your vehicle has been
equipped with a tire pressure monitoring system (TPMS)
that illuminates a low tire pressure telltale when one
or more of your tires is signi cantly under-in ated.
Accordingly, when the low tire pressure telltale
illuminates, you should stop and check your tires as
soon as possible, and in ate them to the proper
pressure. Driving on a signi cantly under-in ated tire
causes the tire to overheat and can lead to tire failure.
Under-in ation also reduces fuel efficiency and tire
tread life, and may affect the vehicle’s handling
and stopping ability.Please note that the TPMS is not a substitute for proper
tire maintenance, and it is the driver’s responsibility to
maintain correct tire pressure, even if under-in ation has
not reached the level to trigger illumination of the
TPMS low tire pressure telltale.
Your vehicle has also been equipped with a TPMS
malfunction indicator to indicate when the system is not
operating properly. The TPMS malfunction indicator
is combined with the low tire pressure telltale. When the
system detects a malfunction, the telltale will ash for
approximately one minute and then remain continuously
illuminated. This sequence will continue upon
subsequent vehicle start-ups as long as the malfunction
exists.
When the malfunction indicator is illuminated, the
system may not be able to detect or signal low tire
pressure as intended. TPMS malfunctions may occur for
a variety of reasons, including the installation of
replacement or alternate tires or wheels on the vehicle
that prevent the TPMS from functioning properly.
Always check the TPMS malfunction telltale after
replacing one or more tires or wheels on your vehicle to
ensure that the replacement or alternate tires and
wheels allow the TPMS to continue to function properly.
SeeTire Pressure Monitor Operation on page 5-58,
for additional information.
5-57
Uniform Tire Quality Grading
Quality grades can be found where applicable on
the tire sidewall between tread shoulder and
maximum section width. For example:
Treadwear 200 Traction AA Temperature A
The following information relates to the system
developed by the United States National Highway
Traffic Safety Administration (NHTSA), which
grades tires by treadwear, traction, and
temperature performance. This applies only to
vehicles sold in the United States. The grades are
molded on the sidewalls of most passenger car
tires. The Uniform Tire Quality Grading (UTQG)
system does not apply to deep tread, winter-type
snow tires, space-saver, or temporary use
spare tires, tires with nominal rim diameters of
10 to 12 inches (25 to 30 cm), or to some
limited-production tires.
While the tires available on General Motors
passenger cars and light trucks may vary with
respect to these grades, they must also conform
to federal safety requirements and additional
General Motors Tire Performance Criteria (TPC)
standards.
Treadwear
The treadwear grade is a comparative rating
based on the wear rate of the tire when tested
under controlled conditions on a speci ed
government test course. For example, a tire
graded 150 would wear one and a half (1.5) times
as well on the government course as a tire
graded 100. The relative performance of tires
depends upon the actual conditions of their use,
however, and may depart signi cantly from
the norm due to variations in driving habits, service
practices, and differences in road characteristics
and climate.
Traction – AA, A, B, C
The traction grades, from highest to lowest, are AA,
A, B, and C. Those grades represent the tire’s
ability to stop on wet pavement as measured under
controlled conditions on speci ed government test
surfaces of asphalt and concrete. A tire marked C
may have poor traction performance.
Warning
:The traction grade assigned to this
tire is based on straight-ahead braking
traction tests, and does not include
acceleration, cornering, hydroplaning, or peak
traction characteristics.
5-67
Temperature – A, B, C
The temperature grades are A (the highest), B,
and C, representing the tire’s resistance to
the generation of heat and its ability to dissipate
heat when tested under controlled conditions on a
speci ed indoor laboratory test wheel. Sustained
high temperature can cause the material of the tire
to degenerate and reduce tire life, and excessive
temperature can lead to sudden tire failure.
The grade C corresponds to a level of performance
which all passenger car tires must meet under
the Federal Motor Vehicle Safety Standard
No. 109. Grades B and A represent higher levels
of performance on the laboratory test wheel
than the minimum required by law.
Warning
:The temperature grade for this tire
is established for a tire that is properly in ated
and not overloaded. Excessive speed,
underin ation, or excessive loading, either
separately or in combination, can cause heat
buildup and possible tire failure.
Wheel Alignment and Tire Balance
The tires and wheels on your vehicle were aligned
and balanced carefully at the factory to give you the
longest tire life and best overall performance.
Adjustments to wheel alignment and tire balancing will
not be necessary on a regular basis. However, if
you notice unusual tire wear or your vehicle pulling to
one side or the other, the alignment might need to
be checked. If you notice your vehicle vibrating when
driving on a smooth road, the tires and wheels
might need to be rebalanced. See your dealer/retailer
for proper diagnosis.
Wheel Replacement
Replace any wheel that is bent, cracked, or badly rusted
or corroded. If wheel nuts keep coming loose, the
wheel, wheel bolts, and wheel nuts should be replaced.
If the wheel leaks air, replace it (except some
aluminum wheels, which can sometimes be repaired).
See your dealer/retailer if any of these conditions exist.
Your dealer/retailer will know the kind of wheel you need.
Each new wheel should have the same load-carrying
capacity, diameter, width, offset, and be mounted
the same way as the one it replaces.
5-68
If a Tire Goes Flat
It is unusual for a tire to blowout while you are driving,
especially if you maintain your vehicle’s tires properly.
If air goes out of a tire, it is much more likely to leak out
slowly. But if you should ever have a blowout, here
are a few tips about what to expect and what to do:
If a front tire fails, the at tire creates a drag that pulls
the vehicle toward that side. Take your foot off the
accelerator pedal and grip the steering wheel rmly.
Steer to maintain lane position, and then gently brake to
a stop well out of the traffic lane.
A rear blowout, particularly on a curve, acts much like a
skid and may require the same correction you would
use in a skid. In any rear blowout remove your foot from
the accelerator pedal. Get the vehicle under control
by steering the way you want the vehicle to go. It may
be very bumpy and noisy, but you can still steer. Gently
brake to a stop, well off the road if possible.{CAUTION:
Lifting a vehicle and getting under it to do
maintenance or repairs is dangerous without
the appropriate safety equipment and training.
The jack provided with your vehicle is
designed only for changing a at tire. If it is
used for anything else, you or others could be
badly injured or killed if the vehicle slips off
the jack. Use the jack provided with your
vehicle only for changing a at tire.
If a tire goes at, the next part shows how to use the
jacking equipment to change a at tire safely.
5-71
Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to GMC. Normally, any concerns with
the sales transaction or the operation of the vehicle
will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO:If after contacting a member of
dealershipmanagement, it appears your concern cannot
be resolved by the dealership without further help, in the
U.S., contact the GMC Consumer Relations Manager by
calling 1-800-GMC-8782 (1-800-462-8782, Customer
Assistance prompt). In Canada, contact General Motors
of Canada Customer Communication by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).We encourage you to call the toll-free number in order to
give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
Vehicle Identi cation Number (VIN). This is available
from the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting GMC, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if you
have a concern.
STEP THREE — U.S. Owners:Both General Motors
and your dealer are committed to making sure you
are completely satis ed with your new vehicle. However,
if you continue to remain unsatis ed after following
the procedure outlined in Steps One and Two,
you should le with the Better Business Bureau (BBB)
Auto Line Program to enforce your rights.
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty.
7-2
Lock-out Service:Lock-out service will be covered
at no charge if you are unable to gain entry into
your vehicle. A remote unlock may be available if
you have an active OnStar
®subscription. To ensure
security, the driver must present personal
identi cation before lock-out service is provided. In
Canada, the vehicle registration is also required.
Emergency Tow From a Public Roadway or
Highway:Tow to the nearest dealership for
warranty service or in the event of a
vehicle-disabling crash. Winch-out assistance is
provided when the vehicle is mired in sand, mud,
or snow.
Flat Tire Change:Installation of a spare tire in
good condition, when equipped and properly
in ated, is covered at no charge. The customer is
responsible for the repair or replacement of the
tire if not covered by a warrantable failure.
Jump Start:A battery jump start is covered at no
charge if the vehicle does not start.
Trip Routing Service:Upon request, Roadside
Assistance will send you detailed, computer
personalized maps, highlighting your choice of
either the most direct route or the most scenic route
to your destination, anywhere in North America,
along with helpful travel information pertaining
to your trip.Please allow three weeks before your planned
departure date. In Canada, trip routing requests will
be limited to six per calendar year.
Trip Interruption Bene ts and Assistance:In the
event of a warranty related vehicle disablement,
while en route and over 150 miles (250 kilometres)
from original point of departure, you may qualify
for trip interruption expense assistance. This
assistance covers reasonable reimbursement of up
to a maximum of $500. In Canada, maximums
include: (A) meals (maximum of $50/day),
(B) lodging (maximum of $100/night) and
(C) alternate ground transportation (maximum of
$40/day). This bene t is to assist you with some of
the unplanned expense you may incur while
waiting for your vehicle to be repaired.
Original detailed receipts, and a copy of the repair
order are required. In Canada, pre-authorization
is also required.
Once authorization has been given, your advisor
will help you make any necessary arrangements
and explain how to claim for trip interruption
expense assistance.
7-7