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UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides
the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating authorized dealer.
There are several plans available in various time, distance and deductible
combinations which can be tailored to fit your own driving needs. Ford
ESP also offers reimbursement benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 4,600 participating authorized dealers.
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SERVICE RECOMMENDATIONS
To help you service your vehicle, we providescheduled maintenance
informationwhich makes tracking routine service easy.
If your vehicle requires professional service, your authorized dealer can
provide the necessary parts and service. Check yourWarranty Guideto
find out which parts and services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraft parts are designed and built to
provide the best performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
Be especially careful when inspecting or servicing your vehicle.
•Do not work on a hot engine.
•When the engine is running, make sure that loose clothing, jewelry or
long hair does not get caught in moving parts.
•Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
•Keep all open flames and other burning (cigarettes) material away
from the battery and all fuel related parts.
If you disconnect the battery, the engine must “relearn” its idle condition
before your vehicle will drive properly, as explained inBatteryin this
section.
Working with the engine off
•Automatic transmission/transaxle:
1. Set the parking brake and shift to P (Park).
2. Turn off the engine and remove the key.
3. Block the wheels.
•Manual transmission/transaxle:
1. Set the parking brake, depress the clutch and place the gearshift in 1
(First).
2. Turn off the engine and remove the key.
3. Block the wheels.
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Working with the engine on
•Automatic transmission:
1. Set the parking brake and shift to P (Park).
2. Block the wheels.
•Manual transmission:
1. Set the parking brake, depress the clutch and place the gearshift in N
(Neutral).
2. Block the wheels.
To reduce the risk of vehicle damage and/or personal burn
injuries, do not start your engine with the air cleaner removed
and do not remove it while the engine is running.
OPENING THE HOOD
1. Inside the vehicle, pull the hood
release handle located under the
instrument panel.
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2. Go to the front of the vehicle and
locate the auxiliary latch centered
under the front of the hood and
then release it by pushing the
auxiliary latch to the left.
3. Lift the hood and locate the prop
rod on the passenger side of the
vehicle near the fender. Support the
hood with the prop rod.
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IDENTIFYING COMPONENTS IN THE ENGINE COMPARTMENT
2.0L I4 Engine
1. Engine oil filler cap
2. Brake/Clutch fluid reservoir
3. Power Distribution box
4. Battery
5. Air Filter
6. Automatic transaxle fluid dipstick (if equipped)
7. Engine oil dipstick
8. Power steering fluid reservoir
9. Engine coolant reservoir
10. Windshield washer fluid reservoir
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WINDSHIELD WASHER FLUID
Add fluid to fill the reservoir if the
level is low. In very cold weather, do
not fill the reservoir completely.
Only use a washer fluid that meets
Ford specification WSB-M8B16-A2.
Do not use any special washer fluid
such as windshield water repellent
type fluid or bug wash. They may
cause squeaking, chatter noise, streaking and smearing. Refer to the
Maintenance product specifications and capacitiessection in this
chapter.
State or local regulations on volatile organic compounds may restrict the
use of methanol, a common windshield washer antifreeze additive.
Washer fluids containing non-methanol antifreeze agents should be used
only if they provide cold weather protection without damaging the
vehicle’s paint finish, wiper blades or washer system.
If you operate your vehicle in temperatures below 40° F (4.5°C),
use washer fluid with antifreeze protection. Failure to use
washer fluid with antifreeze protection in cold weather could result in
impaired windshield vision and increase the risk of injury or accident.
Note:Do not put washer fluid in the engine coolant reservoir. Washer
fluid placed in the cooling system may harm engine and cooling system
components.
CHANGING THE WIPER BLADES
1. Pull the wiper blade and arm
away from the glass. Turn the blade
at a right angle to the arm. Push the
lock tab (A) to release the blade
from the arm loop and pull the
blade down toward the windshield
to remove it from the arm.
2. Attach the new blade to the arm
loop and pull it into place until a
click is heard.
Replace wiper blades at least once per year for optimum performance.
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Poor wiper quality can be improved by cleaning the wiper blades and the
windshield, refer toWindows and wiper bladesin theCleaning
chapter.
To prolong the life of the wiper blades, it is highly recommended to
scrape off the ice on the windshield before turning on the wipers. The
layer of ice has many sharp edges and can damage the micro edge of the
wiper rubber element.
ENGINE OIL
Checking the engine oil
Refer to thescheduled maintenance informationfor the appropriate
intervals for checking the engine oil.
1. Make sure the vehicle is on level ground.
2. Turn the engine off and wait a few minutes for the oil to drain into the
oil pan.
3. Set the parking brake and ensure the gearshift is securely latched in P
(automatic transaxle) or 1st (manual transaxle).
4. Open the hood. Protect yourself from engine heat.
5. Locate and carefully remove the engine oil level dipstick.
6. Wipe the dipstick clean. Insert the dipstick fully, then remove it again.
•If the oil level isbetween the
MIN and MAX marks, the oil
level is acceptable.DO NOT
ADD OIL.
•If the oil level is below the MIN
mark, add enough engine oil to
raise the level within the MIN and
MAX range. Refer toAdding
engine oilin this chapter.
•Oil levels above MAX mark
may cause engine damage.If
the engine is overfilled, some oil
must be removed from the engine
by an authorized dealer.
7. Put the dipstick back in and ensure it is fully seated.
Adding engine oil
1. Check the engine oil. For instructions, refer toChecking the engine
oilin this chapter.
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2. If the engine oil level is not within the normal range, add only certified
engine oil of the recommended viscosity. Remove the engine oil filler cap
and use a funnel to pour the engine oil into the opening.
3. Recheck the engine oil level. Make sure the oil level is not above the
MAX mark on the engine oil level dipstick.
4. Install the dipstick and ensure it is fully seated.
5. Fully install the engine oil filler cap by turning the filler cap clockwise
tightly until clicks are heard, or until it is snug.
To avoid possible oil loss, DO NOT operate the vehicle with the
engine oil level dipstick and/or the engine oil filler cap removed.
Engine oil and filter recommendations
Look for this certification
trademark.
Use SAE 5W-20 engine oil
Only use oils “Certified For Gasoline Engines” by the American
Petroleum Institute (API). An oil with this trademark symbol conforms
to the current engine and emission system protection standards and fuel
economy requirements of the International Lubricant Standardization and
Approval Committee (ILSAC), comprised of U.S. and Japanese
automobile manufacturers.
To protect your engine’s warranty use Motorcraft SAE 5W-20 or an
equivalent SAE 5W-20 oil meeting Ford specification WSS-M2C930-A.
SAE 5W-20 oil provides optimum fuel economy and durability
performance meeting all requirements for your vehicle’s engine.
Do not use supplemental engine oil additives, cleaners or other engine
treatments. They are unnecessary and could lead to engine damage that
is not covered by Ford warranty.
Change your engine oil and filter according to the appropriate schedule
listed inscheduled maintenance information.
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