
THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
Experience has shown that our customers have been very successful in
achieving satisfaction by following the three-step procedure outlined on
the front page of the Warranty Guide. However, if your warranty concern
has not been resolved using the three-step procedure, you may be
eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. Initially, the BBB will try to resolve your question or concern
through mediation. Mediation is a process through which a
representative of the BBB will contact the parties and explore options
for settlement of your claim. If mediation is not successful, customers
with eligible claims may participate in the BBB AUTO LINE arbitration
process. An arbitration hearing will be scheduled so that you can present
your case in an informal setting before an impartial person. The
arbitrator will consider the testimony provided and make a decision after
the hearing. You are not bound by the decision but may choose to accept
it. If you choose to accept the BBB AUTO LINE decision then Ford must
abide by the accepted decision as well. If the arbitrator has decided in
your favor and you accept the decision, the BBB AUTO LINE program
will contact you to ensure that Ford has complied with the decision in a
timely manner. Disputes submitted to the BBB AUTO LINE program are
usually decided within forty days after you file your claim with the BBB.
To initiate a claim with the BBB AUTO LINE, you will be asked for your
name and address, general information about your new vehicle,
information about your warranty concerns and any steps you have
already taken to try to resolve them. You will then be mailed a Customer
Claim Form that you will need to complete, provide proof of vehicle
ownership, sign and return the Customer Claim Form to the BBB. Upon
receipt, the BBB will review the claim for eligibility under the Program
Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1–800–955–5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
2008 F-150(f12)
Owners Guide (post-2002-fmt)
USA(fus)
Customer Assistance
324

•After polishing chrome bumpers, apply a coating of Motorcraft
Premium Liquid Wax (ZC-53-A), available from your authorized dealer,
or an equivalent quality product to help protect from environmental
effects.
WAXING
•Wash the vehicle first.
•Do not use waxes that contain abrasives; use Motorcraft Premium
Liquid Wax (ZC-53-A), which is available from your authorized dealer,
or an equivalent quality product.
•Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will “gray” or stain the parts over time.
PAINT CHIPS
Your authorized dealer has touch-up paint to match your vehicle’s color.
Take your color code (printed on a sticker in the driver’s door jamb) to
your authorized dealer to ensure you get the correct color.
•Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
•Always read the instructions before using the products.
ALUMINUM WHEELS AND WHEEL COVERS
Aluminum wheels and wheel covers are coated with a clearcoat paint
finish. In order to maintain their shine:
•Clean weekly with Motorcraft Wheel and Tire Cleaner (ZC-37-A),
which is available from your authorized dealer. Heavy dirt and brake
dust accumulation may require agitation with a sponge. Rinse
thoroughly with a strong stream of water.
•Never apply any cleaning chemical to hot or warm wheel rims or
covers.
•Some automatic car washes may cause damage to the finish on your
wheel rims or covers. Chemical-strength cleaners, or cleaning
chemicals, in combination with brush agitation to remove brake dust
and dirt, could wear away the clearcoat finish over time.
•Do not use hydrofluoric acid-based or high caustic-based wheel
cleaners, steel wool, fuels or strong household detergent.
•To remove tar and grease, use Motorcraft Bug and Tar Remover
(ZC-42), available from your authorized dealer.
2008 F-150(f12)
Owners Guide (post-2002-fmt)
USA(fus)
Cleaning
330

•Test any cleaner or stain remover on an inconspicuous part of the
leather as cleaners may darken the leather. For more specific cleaning
information, contact the King Ranch Saddle Shop at 1–800–282–KING
(5464).
•Do not spill coffee, ketchup, mustard, orange juice or oil-based
products on the leather as they may permanently stain the leather.
•Do not use household cleaning products, alcohol solutions, solvents or
cleaners intended for rubber, vinyl or plastics.
Scratches
Natural Markings - Because the leather in the seat comes from genuine
steer hides, there will be evidence of naturally occurring markings, such
as small scars. These markings give character to the seating covers and
should be considered as proof of a genuine leather product.
In order to lessen the appearance of certain scratches and other wear
marks, apply conditioner on the affected area following the same
instructions as in theConditioningsection.
Conditioning
Bottles of King Ranch Leather Conditioner are available at the King
Ranch Saddle Shop. Visit the Web site atwww.krsaddleshop.com,or
telephone (in the United States) 1–800–282–KING (5464). If you are
unable to obtain King Ranch Leather Conditioner, use another premium
leather conditioner.
•Apply your first conditioning treatment within six months of taking
delivery of your vehicle. Condition twice yearly in order to replenish
lost oils and revitalize the aroma, suppleness and resilience of the
leather.
•Clean the surfaces using the steps outlined in theCleaningsection.
•Ensure the leather is dry then apply a nickel-sized amount of
conditioner to a clean, dry cloth
•Rub the conditioner into leather until it disappears. Allow the
conditioner to dry and repeat the process for the entire interior. If a
film appears, wipe off film with a dry, clean cloth.
UNDERBODY
Flush the complete underside of your vehicle frequently. Keep body and
door drain holes free from packed dirt.
2008 F-150(f12)
Owners Guide (post-2002-fmt)
USA(fus)
Cleaning
337

heating and air conditioning
system ...........................82, 85, 87
Homelink wireless control
system ........................................120
Hood ..........................................340
How to get going ........................23
I
Ignition ...............................258, 385
Illuminated visor mirror ...........103
Infant seats
(see Safety seats) .....................196
Inspection/maintenance (I/M)
testing ........................................370
Instrument panel
cleaning ...........................333–334
cluster ........................................12
lighting up panel and
interior .......................................93
J
Jack ............................................307
positioning ...............................307
storage .....................................307
Jump-starting your vehicle ......315
K
Keyless entry system ...............153
autolock ...................................145
keypad .....................................153
locking and unlocking doors ..154
programming entry code .......154
Keys ...................................144, 156
positions of the ignition .........258L
Lamps
autolamp system .......................91
bulb replacement
specifications chart ..................97
daytime running light ...............92
fog lamps ...................................92
headlamps .................................91
headlamps, flash to pass ..........92
instrument panel, dimming .....93
interior lamps .....................95–96
replacing bulbs .................98, 101
Lane change indicator
(see Turn signal) ........................95
Lights, warning and indicator ....12
anti-lock brakes (ABS) ..........265
Load limits .................................237
Loading instructions .................243
Locks
autolock ...................................145
childproof ................................146
doors ........................................144
Lubricant specifications ...........381
Lug nuts ....................................314
Lumbar support, seats .....159–160
M
Manual transmission .................275
reverse .....................................277
Message center .........................125
english/metric button .............129
system check button ..............129
warning messages ...................130
Mirrors ...............................111–112
automatic dimming rearview
mirror ......................................112
fold away .................................113
2008 F-150(f12)
Owners Guide (post-2002-fmt)
USA(fus)
Index
394

heated ......................................114
programmable memory ..........149
side view mirrors (power) .....112
signal .......................................114
Moon roof ..................................119
Motorcraft parts ........338, 357, 380
N
Navigation system .......................80
O
Octane rating ............................363
Oil (see Engine oil) ..................345
P
Parking brake ............................266
Parts (see Motorcraft parts) ....380
Passenger Occupant
Classification Sensor .................165
Power distribution box
(see Fuses) ...............................300
Power door locks ......................144
Power mirrors ...........................112
Power point ...............................108
Power steering ..........................267
fluid, checking and adding ....370
fluid, refill capacity ................381
fluid, specifications .................381
Power Windows .........................110
Preparing to drive your
vehicle ........................................268
R
Radio ..........................23, 27, 29, 36Rear seat entertainment
system ..........................................51
Rear video camera ....................280
Relays ........................................299
Remote entry system ...............147
illuminated entry ....................151
locking/unlocking
doors ................................147–148
panic alarm .............................149
replacement/additional
transmitters .............................150
replacing the batteries ...........149
Reverse sensing system ...........277
Roadside assistance ..................296
S
Safety Belt Maintenance ..........183
Safety belts (see
Safety restraints) .............164, 167,
169–170, 173–175, 177
Safety defects,
reporting ............................327–328
Safety restraints ...............164, 167,
169–170, 173–175, 177
Belt-Minder...........................178
Belt-Minder,
deactivating/activating ...........181
extension assembly ................182
for adults .........169–170, 173–175
for children .............................192
lap belt ....................................172
Occupant Classification
Sensor ......................................165
safety belt maintenance .........183
warning light and
chime ...............................177–178
Safety seats for children ..........196
2008 F-150(f12)
Owners Guide (post-2002-fmt)
USA(fus)
Index
395