
ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Customer Information Guide
for information on:
•coverage period
•exact fuel amounts
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•towing of your disabled vehicle
•emergency travel expense reimbursement
•travel planning benefits
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment. In Canada, the card is
found in theCustomer Information Guidein the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140.
Canadian customers who require roadside assistance, call
1–800–665–2006.
If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount and for towing to the
nearest dealership within 35 miles. To obtain reimbursement information,
U.S. Ford or Mercury vehicles customers call 1–800–241–3673; Lincoln
vehicle customers call 1–800–521–4140. Customers will be asked to
submit their original receipts.
Canadian customers who need to obtain reimbursement information, call
1–800–665–2006.
Roadside coverage beyond basic warranty
In the United States, you may purchase additional roadside assistance
coverage beyond this period through the Ford Auto Club by contacting
your authorized dealer or by calling 1–800–FORD–CLUB.
Similarly in Canada, for uninterrupted Roadside Assistance coverage, you
may purchase extended coverage prior to your Basic Warranty’s Roadside
Assistance expiring. For more information and enrollment, contact
1–877–294–2582 or visit our website at www.ford.ca.
HAZARD FLASHER CONTROL
The hazard flasher is located on the
instrument panel by the radio. The
hazard flashers will operate when
the ignition is in any position or if
the key is not in the ignition.
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Push in the flasher control and all front and rear direction signals will
flash. Press the flasher control again to turn them off. Use it when your
vehicle is disabled and is creating a safety hazard for other motorists.
Note:With extended use, the flasher may run down your battery.
FUEL PUMP SHUT-OFF SWITCH
FUEL
RESET
The fuel pump shut-off switch is a device intended to stop the electric
fuel pump when your vehicle has been involved in a substantial jolt.
After a collision, if the engine cranks but does not start, the fuel pump
shut-off switch may have been activated.
The fuel pump shut-off switch is
located behind an access panel in
the left rear quarter trim panel, near
the liftgate.
The fuel pump shut-off switch has a
red reset button on top of it.
If your vehicle is equipped with a
power liftgate, the fuel pump
shut-off switch will be left of the
power liftgate motor.
Use the following procedure to reset the fuel pump shut-off switch.
1. Turn the ignition to the OFF position.
2. Check the fuel system for leaks.
3. If no fuel leak is apparent, reset the fuel pump shut-off switch by
pushing in on the reset button.
4. Turn the ignition to the ON position. Pause for a few seconds and
return the key to the OFF position.
5. Make a further check for leaks in the fuel system.
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The fuses are coded as follows.
Fuse/Relay
LocationFuse Amp
RatingPassenger Compartment Fuse
Panel Description
1 30A Smart window #1
2 15A Driver side memory module
3 15A FES, Audio rear seat controls,
SDARS
4 30A Smart window #2
5 10A Keypad illumination, 3rd row seat
enable, Brake Shift Interlock
(BSI), SPDJB
6 20A Turn signals
7 10A Low beam headlamps (left)
8 10A Low beam headlamps (right)
9 15A Interior lights
10 15A Backlighting, Puddle lamps
11 10A Not used (Spare)
12 7.5A Power mirror switch, Driver seat
memory switch
13 7.5A Not used (Spare)
14 10A Power liftgate module – keep-alive
power
15 10A Climate control
16 15A Not used (Spare)
17 20A All lock motor feeds, Liftgate
release, Liftglass release
18 20A Not used (Spare)
19 25A Rear wiper
20 15A Adjustable pedals, Datalink
21 15A Fog lamps, Cornering lamps
22 15A Park lamps relay
23 15A High beam headlamps
24 20A Horn relay
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SERVICE RECOMMENDATIONS
To help you service your vehicle, we providescheduled maintenance
informationwhich makes tracking routine service easy.
If your vehicle requires professional service, your authorized dealer can
provide the necessary parts and service. Check yourWarranty Guideto
find out which parts and services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraft parts are designed and built to
provide the best performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
•Do not work on a hot engine.
•Make sure that nothing gets caught in moving parts.
•Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
•Keep all open flames and other burning (cigarettes) material away
from the battery and all fuel related parts.
Working with the engine off
1. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
2. Turn off the engine and remove the key.
3. Block the wheels to prevent the vehicle from moving unexpectedly.
Working with the engine on
1. Set the parking brake and shift to P (Park).
2. Block the wheels.
To reduce the risk of vehicle damage and/or personal burn
injuries, do not start your engine with the air cleaner removed
and do not remove it while the engine is running.
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4. To attach the new wiper to the
wiper arm, align the cross pin and
keyway (denoted with the arrows)
and firmly press the wiper blade
into the wiper arm until an audible
snap is heard.
ENGINE OIL
Checking the engine oil
Refer to thescheduled maintenance informationfor the appropriate
intervals for checking the engine oil.
1. Make sure the vehicle is on level ground.
2. Turn the engine off and wait a few minutes for the oil to drain into the
oil pan.
3. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
4. Open the hood. Protect yourself from engine heat.
5. Locate and carefully remove the
engine oil level dipstick.
6. Wipe the dipstick clean. Insert the dipstick fully, then remove it again.
•If the oil level iswithin this
range,the oil level is acceptable.
DO NOT ADD OIL.
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If the vehicle’s engine or transmission has just been serviced, or the
battery has recently run down or been replaced, the OBD-II system may
indicate that the vehicle is not ready for I/M testing. To determine if the
vehicle is ready for I/M testing, turn the ignition key to the ON position
for 15 seconds without cranking the engine. If the
indicator blinks
eight times, it means that the vehicle is not ready for I/M testing; if
the
indicator stays on solid, it means that the vehicle is ready for
I/M testing.
The OBD-II system is designed to check the emission control system
during normal driving. A complete check may take several days. If the
vehicle is not ready for I/M testing, the following driving cycle consisting
of mixed city and highway driving may be performed:
15 minutes of steady driving on an expressway/highway followed by 20
minutes of stop-and-go driving with at least four 30-second idle periods.
Allow the vehicle to sit for at least eight hours without starting the
engine. Then, start the engine and complete the above driving cycle. The
engine must warm up to its normal operating temperature. Once started,
do not turn off the engine until the above driving cycle is complete. If
the vehicle is still not ready for I/M testing, the above driving cycle will
have to be repeated.
POWER STEERING FLUID
Check the power steering fluid. Refer to thescheduled maintenance
informationfor the service interval schedules.
1. Start the engine and let it run
until it reaches normal operating
temperature (the engine coolant
temperature gauge indicator will be
near the center of the normal area
between H and C).
2. While the engine idles, turn the
steering wheel left and right several
times.
3. Turn the engine off.
4. Check the fluid level in the reservoir. It should be between the MIN
and MAX lines. Do not add fluid if the level is in this range.
5. If the fluid is low, add fluid in small amounts, continuously checking
the level until it reaches the range between the MIN and MAX lines. Be
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Inspection/maintenance (I/M)
testing ........................................370
Instrument panel
cleaning ...................................339
cluster ........................................12
lighting up panel and
interior .......................................89
J
Jack ............................................310
positioning ...............................310
storage .....................................310
Jump-starting your vehicle ......319
K
Keyless entry system ...............165
autolock ...................................152
keypad .....................................166
locking and unlocking doors ..167
programming entry code .......166
Keys ...................................167–169
positions of the ignition .........265
L
Lamps
autolamp system .......................87
bulb replacement
specifications chart ..................92
daytime running light ...............88
fog lamps ...................................87
headlamps .................................87
headlamps, flash to pass ..........88
instrument panel, dimming .....89
interior lamps .....................91, 93
replacing bulbs ...................93, 96
Lane change indicator
(see Turn signal) ........................90
Liftgate ..............146, 149, 158–159Lights, warning and indicator ....12
anti-lock brakes (ABS) ..........271
Limited-slip axle .......................279
Load limits .................................250
Loading instructions .................256
Locks
autolock ...................................152
childproof ................................156
doors ........................................152
Lubricant specifications ...........376
Lug nuts ....................................318
Lumbar support, seats .....173–174
M
Message center .................122, 132
english/metric button .....128, 140
system check button ......127, 140
warning messages ...........129, 141
Mirrors ...............................107–108
automatic dimming rearview
mirror ......................................107
fold away .................................109
heated ..............................109–110
programmable memory ..........161
signal .......................................110
Moon roof ..................................117
Motorcraft parts ........343, 360, 375
N
Navigation system .......................75
O
Octane rating ............................364
Oil (see Engine oil) ..................349
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Index
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