2008 FORD ECONOLINE roof

Vehicle stability and handling
The risk of a rollover crash increases as the number of people and load
in the vehicle increase. This increased risk occurs because the passenger
weight and load raises the vehicle’s center of gravity and causes it to
shift rearward. As a result, the van has less resistance to rollover and
handles differently from other commonly driven passenger vehicles,
making it more difficult to control in an emergency situation. Placing any
load on the roof also raises the center of gravity and increases the
potential for rollover.
The van should be operated by an experienced driver. An organization
that owns a 15–passenger van should select one or two experienced
drivers to drive the van on a regular basis. These drivers will gain
valuable experience handling the van. This experience will help make
each trip safer.
The van should be operated at a safe speed which, in some conditions,
may be less than the posted speed limit.
Further, all occupants should be properly restrained. Most people killed
in rollover crashes were unbelted. Occupants can dramatically reduce
their risk of being killed or seriously injured in a rollover crash by simply
using their seat belts. Organizations that own 15–passenger vans should
have a written seat belt use policy. Drivers should be responsible for
enforcing the policy.
Emergency maneuvers
•In an unavoidable emergency situation where a sudden sharp turn
must be made, remember to avoid “over-driving” your vehicle, i.e.,
turn the steering wheel only as rapidly and as far as required to avoid
the emergency. Excessive steering will result in less vehicle control,
not more. Additionally, smooth variations of the accelerator and/or
brake pedal pressure should be utilized if changes in vehicle speed are
called for. Avoid abrupt steering, acceleration or braking which could
result in an increased risk of loss of vehicle control, vehicle rollover
and/or personal injury. Use all available road surface to return the
vehicle to a safe direction of travel.
•In the event of an emergency stop, avoid skidding the tires and do not
attempt any sharp steering wheel movements.
2008 Econoline(eco)
Owners Guide (post-2002-fmt)
USA(fus)
Driving
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THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
Experience has shown that our customers have been very successful in
achieving satisfaction by following the three-step procedure outlined on
the front page of the Warranty Guide. However, if your warranty concern
has not been resolved using the three-step procedure, you may be
eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. Initially, the BBB will try to resolve your question or concern
through mediation. Mediation is a process through which a
representative of the BBB will contact the parties and explore options
for settlement of your claim. If mediation is not successful, customers
with eligible claims may participate in the BBB AUTO LINE arbitration
process. An arbitration hearing will be scheduled so that you can present
your case in an informal setting before an impartial person. The
arbitrator will consider the testimony provided and make a decision after
the hearing. You are not bound by the decision but may choose to accept
it. If you choose to accept the BBB AUTO LINE decision then Ford must
abide by the accepted decision as well. If the arbitrator has decided in
your favor and you accept the decision, the BBB AUTO LINE program
will contact you to ensure that Ford has complied with the decision in a
timely manner. Disputes submitted to the BBB AUTO LINE program are
usually decided within forty days after you file your claim with the BBB.
To initiate a claim with the BBB AUTO LINE, you will be asked for your
name and address, general information about your new vehicle,
information about your warranty concerns and any steps you have
already taken to try to resolve them. You will then be mailed a Customer
Claim Form that you will need to complete, provide proof of vehicle
ownership, sign and return the Customer Claim Form to the BBB. Upon
receipt, the BBB will review the claim for eligibility under the Program
Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1–800–955–5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
2008 Econoline(eco)
Owners Guide (post-2002-fmt)
USA(fus)
Customer Assistance
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•After polishing chrome bumpers, apply a coating of Motorcraft
Premium Liquid Wax (ZC-53-A), available from your authorized dealer,
or an equivalent quality product to help protect from environmental
effects.
WAXING
•Wash the vehicle first.
•Do not use waxes that contain abrasives; use Motorcraft Premium
Liquid Wax (ZC-53-A), which is available from your authorized dealer,
or an equivalent quality product.
•Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will “gray” or stain the parts over time.
•Do not allow paint sealant to come in contact with the sliding door
electrical contact switches. Paint sealant or other contaminants could
interfere with the proper operation of the power locks or radio
speakers. If necessary, clean the contacts with Motorcraft Bug and Tar
Remover (ZC-42) to remove any sealant. Do not use any abrasives on
the contact surfaces.
PAINT CHIPS
Your authorized dealer has touch-up paint to match your vehicle’s color.
Take your color code (printed on a sticker in the driver’s door jamb) to
your authorized dealer to ensure you get the correct color.
•Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
•Always read the instructions before using the products.
ALUMINUM WHEELS AND WHEEL COVERS
Aluminum wheels and wheel covers are coated with a clearcoat paint
finish. In order to maintain their shine:
•Clean weekly with Motorcraft Wheel and Tire Cleaner (ZC-37-A),
which is available from your authorized dealer. Heavy dirt and brake
dust accumulation may require agitation with a sponge. Rinse
thoroughly with a strong stream of water.
•Never apply any cleaning chemical to hot or warm wheel rims or
covers.
2008 Econoline(eco)
Owners Guide (post-2002-fmt)
USA(fus)
Cleaning
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