2008 DODGE RAM 3500 GAS service

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you're having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle's
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized selling dealer. They know you and the vehicle
best, and are most concerned that you get prompt and
IF YOU NEED CONSUMER ASSISTANCE 523
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high quality service. The manufacturer's authorized deal-
ers have the facilities, factory-trained technicians, special
tools, and the latest information to ensure the vehicle is
fixed correctly and in a timely manner.
This is why you should always talk to an authorized
dealer's service manager first. Most matters can be re-
solved with this process.
²If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
²If an authorized dealership is unable to resolve the
concern, you may contact the Manufacturer's Cus-
tomer Center.Any communication to the Manufacturer's Customer
Center should include the following information:
²Owner's name and address
²Owner's telephone number (home and office)
²Authorized dealership name
²Vehicle Identification Number (VIN)
²Vehicle delivery date and mileage
Chrysler LLC Customer Center
P.O. Box 21±8004
Auburn Hills, MI 48321±8004
Phone: (800) 992-1997
524 IF YOU NEED CONSUMER ASSISTANCE

Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465±2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-4568
Outside Mexico City: 1-800-505-1300
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its Customer
Center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1±800±380±CHRY.
Service Contract
You may have purchased a service contract for an vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer's New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manufac-
turer's Service Contracts. If you purchased a manufacturer's
Service Contract, you will receive Plan Provisions and an
Owner Identification Card in the mail within three weeks of
the vehicle delivery date. If you have any questions about
the service contract, call the manufacturer's Service Contract
National Customer Hotline at 1-800-521-9922.
The manufacturer will not stand behind any service contract
that is not the manufacturer's Service Contract. It is not
responsible for any service contract other than the manufac-
turer's Service Contract. If you purchased a service contract
that is not a manufacturer's Service Contract, and you
require service after the manufacturer's New Vehicle Lim-
ited Warranty expires, please refer to the contract docu-
ments, and contact the person listed in those documents.
IF YOU NEED CONSUMER ASSISTANCE 525
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a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1±888±327±4236 (TTY: 1±800±424± 9153),
or go to http://www.safercar.gov; or write to: Administra-
tor, NHTSA, 400 Seventh Street, SW., Washington, D.C.
20590. You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to:
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
²Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing Chrysler LLC
vehicles. A complete working knowledge of the ve-
hicle, system, and/or components is written in
straightforward language with illustrations, diagrams,
and charts.
IF YOU NEED CONSUMER ASSISTANCE 527
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²Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
²Owner's Manuals
These Owner's Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific Chrysler LLC vehicles.
Included are starting, operating, emergency and main-
tenance procedures as well as specifications, capabili-
ties and safety tips.Call toll free at:
²1±800±890±4038 (U.S.)
²1±800±387±1143 (Canada)
Or
Visit us on the Worldwide Web at:
²www.techauthority.com
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire's manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
528 IF YOU NEED CONSUMER ASSISTANCE

Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may depart
significantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire's ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
Temperature Grades
The temperature grades are A (the highest), B, and C,
representing the tire's resistance to the generation of heat
and its ability to dissipate heat, when tested under
controlled conditions on a specified indoor laboratory
test wheel. Sustained high temperature can cause the
material of the tire to degenerate and reduce tire life, and
excessive temperature can lead to sudden tire failure. The
grade C corresponds to a level of performance, which all
passenger car tires must meet under the Federal Motor
IF YOU NEED CONSUMER ASSISTANCE 529
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Cassette Tape and Player Maintenance......... 257
Catalytic Converter...................... 455
CD (Compact Disc) Player............ 211,219,233
Cellular Phone.......................... 91
Center High Mounted Stop Light............ 502
Center Lap Belts......................... 45
Center Seat Storage Compartment.........173,174
Certification Label....................... 381
Chart, Tire Sizing........................ 340
Check Engine Light
(Malfunction Indicator Light)............... 201
Child Restraint........................62,63
Child Restraint Tether Anchors.............66,71
Child Seat............................63,70
Cigar Lighter........................... 168
Cleaning
Wheels............................. 486
Climate Control......................... 259
Clock.....................209,213,221,234,248Clutch............................... 474
Clutch Linkage Maintenance................ 474
Compact Disc (CD) Maintenance............. 258
Compact Spare Tire...................... 351
Compass...........................153,154
Compass Calibration..................... 154
Compass Variance....................... 155
Computer, Trip/Travel.................... 149
Console, Overhead....................... 148
Contract, Service........................ 525
Coolant Pressure Cap (Radiator Cap).......... 468
Cooling System......................... 465
Adding Coolant (Antifreeze).............. 467
Coolant Capacity...................... 508
Coolant Level......................465,469
Disposal of Used Coolant................ 469
Drain, Flush, and Refill.................. 466
Inspection........................... 469
Points to Remember.................... 469
534 INDEX

Pressure Cap......................... 468
Radiator Cap......................... 468
Selection of Coolant (Antifreeze)......466,508,510
Temperature Gauge..................... 198
Cruise Control (Speed Control).............. 145
Cupholders............................ 169
Customer Assistance..................... 523
Data Recorder, Event...................... 60
Daytime Running Lights................... 137
Dealer Service.......................... 450
Defroster, Rear Window.................89,182
Defroster, Windshield................79,260,263
Delay (Intermittent) Wipers................. 141
Differential, Limited-Slip.................. 313
Dipsticks
Automatic Transmission................. 477
Power Steering........................ 460
Disc Brakes............................ 471Disposal
Antifreeze (Engine Coolant)............... 469
Door Locks............................. 27
Door Opener, Garage..................... 156
Drive Belts............................ 454
Drive Shaft Universal Joints................ 461
Driving
Through Flowing, Rising, or Shallow Standing
Water................................ 315
Dual Rear Wheels.....................361,431
DVD Player (Video Entertainment SystemŸ).... 251
E-85 Fuel............................. 377
Electric Rear Window Defrost.............89,182
Electrical Power Outlets................... 166
Electronic Brake Control System............. 324
Anti-Lock Brake System................. 325
Brake Assist System.................... 326
Electronic Roll Mitigation................ 332
INDEX 535
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