2008 CHRYSLER PACIFICA maintenance
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TO OUR CUSTOMERS:
This booklet explains the maintenance schedule, the limited warranties, and optional
service contracts that apply to your new vehicle. It explains exactly what’s covered,
how long each warranty lasts, and what you must do to keep the warranties in force.
Please read the warranties and other information in this booklet carefully.
THIS BOOKLET SHOULD BE KEPT IN YOUR VEHICLE.
In this booklet, DaimlerChrysler Retailer means any authorized retailer who sells and services
Chrysler, Jeep or Dodge vehicles.
DaimlerChrysler andDaimlerChrysler Canada mean DaimlerChrysler Canada Inc.
DaimlerChrysler parts mean Moparor Autoparbrand parts designed for Chrysler, Jeep or
Dodge vehicles by DaimlerChrysler Motors Corporation.
Chrysler and Dodge are registered trademarks of DaimlerChrysler Canada Inc., a wholly owned subsidiary of
DaimlerChrysler Corporation. Jeep is a registered trademark of DaimlerChrysler Corporation used under licence by
DaimlerChrysler Canada Inc. Mopar is a registered trademark of DaimlerChrysler Corporation. Autopar is a
registered trademark of DaimlerChrysler Canada Inc.
CONTENTS
Warranty Information ...............4
Your rights and responsibilities .........4
About your warranties ...............6
3/60 Basic Warranty ................7
5/100 Powertrain Warranty ............8
Corrosion Warranty ................9
Emission Warranties ...............10
What is not covered ...............12
How to get service ................15
Other things you should know .........16
Customer Assistance ...............18
Arbitration .....................19
5/100 Roadside Assistance Program .....20
Optional Service Contracts ...........24
Maintenance Service Schedule Coupons
3
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WARRANTY
INFORMATION
YOUR RIGHTS AND RESPONSIBILITIES
All of the warranties in this booklet are limited warranties and they give
you specific legal rights. You may also have other rights which vary from
province to province. Some provinces do not allow the exclusion or
limitation of incidental or consequential damages, or limitation of how long
an implied warranty lasts or who is eligible for coverage, so the stated
limitations or exclusions may not apply to you. The limited warranties in this booklet are the only express warranties made
by DaimlerChrysler Canada Inc. applicable to this vehicle. Any implied
warranty or condition of merchantability or fitness for a particular purpose
applicable to this vehicle is limited in duration to the duration of these
limited warranties.
DaimlerChrysler Canada Inc. shall not be liable for commercial loss,
special or consequential damages resulting from breach of these written
warranties or of any implied warranty or condition.
OPERATION ANDMAINTENANCE
It is your responsibility under the terms of these warranties to operate and
maintain your vehicle as recommended in the Owner’s Manual. Regular
scheduled maintenance, described in your Owner’s Manual and herein, is
essential to trouble-free operation.
We
strongly recommend that you return to your selling retailer for all
service, both during and after the warranty periods. DaimlerChrysler
Canada Retailers are best equipped and trained to provide all levels of
service and maintenance for your vehicle.
High-tech diagnostic equipment is sometimes needed to service a vehicle
efficiently and accurately. DaimlerChrysler Canada Retailers have unique
diagnostic computers and electronic and mechanical tools, specially
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YOUR RIGHTS AND RESPONSIBILITIES
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EMISSION WARRANTIES
DaimlerChrysler Canada warrants that your new vehicle was designed,
built and equipped to conform at the time of sale with applicable federal
and provincial emissions standards, and that the vehicle is at the time of
sale free from defects in material and workmanship which would cause it
to fail to conform to the applicable emission standards within the warranty
periods specified. A covered defect is one which causes your vehicle to fail
to meet applicable emission control regulations.
To keep your vehicle operating properly and in conformance with emission
regulations, see the Scheduled Maintenance instructions in your Owner’s
Manual and herein. Only DaimlerChrysler parts should be used for
maintenance and repair of your vehicle’s emission control systems. You should keep any receipts for maintenance service and pass them on to
the next owner of your vehicle, in case questions arise concerning
maintenance. DaimlerChrysler Canada has the right to deny warranty
coverage if your vehicle has not been properly maintained, or if repairs are
needed because parts other than DaimlerChrysler parts were used; how-
ever, denial will not be based on the lack of maintenance records alone.
Warranty service must be performed by an authorized Chrysler or Dodge
Retailer.
If emergency warranty service is required and an authorized retailer is not
available, contact DaimlerChrysler Canada Customer Assistance (page 18)
and request emission warranty service help.
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EMISSION WARRANTIES
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EMISSION DEFECT WARRANTY
The 3/60 Basic Warranty covers all emission control components for
3 years or 60,000 kilometres, whichever occurs first. The Emission Defect
Warranty provides longer coverage for specified components.
The Defect Warranty covers the following major emission control parts, if
so equipped, for 8 years or 130,000-kilometres, whichever occurs first:
• catalytic converter
• powertrain control module
EMISSION PERFORMANCE WARRANTY
The Emission Performance Warranty only applies to cars and trucks with
a GVW less than 3,855 kg (8,500 lb). For
2 years or 40,000 kilometres, whichever occurs first, the Performance
Warranty will cover the cost of repairing or adjusting any components or
parts of your vehicle that might be necessary to pass an approved
provincial Inspection/Maintenance (I/M) program’s emissions test, but
only if:
• your vehicle failed an approved provincial I/M emissions test; and
• your vehicle was properly maintained and operated until it failed the
test; and
• warranty service is required in order for your vehicle to pass the
provincial I/M test
Provincial test fees, if any, are not covered by this warranty.HOW TO GET SERVICE UNDER THIS WARRANTY
If your vehicle fails an approved I/M emissions test within the Emission
Performance Warranty period, take it to an authorized Chrysler or Dodge
Retailer as soon as possible. Give the service representative the printout
that shows your vehicle failed the test. If possible, bring all service receipts,
maintenance logs and records to prove that your vehicle has been properly
maintained.
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EMISSION DEFECT WARRANTY / EMISSION PERFORMANCE WARRANTY
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WHAT IS NOT COVERED
DAMAGE FROM MISUSE OR ACCIDENT
The warranties in this booklet do not cover repairs required due to fire,
accidents, abuse, negligence, objects striking your vehicle, carrying corro-
sive materials (such as chemicals, acids and fertilizers), misuse (such as
driving over curbs, overloading, spinning wheels, etc.), racing or partici-
pating in a racing event, improper disconnection of components, modifying
the exhaust system, tampering or making adjustments which do not comply
with DaimlerChrysler specifications.
Disconnecting, tampering with or changing the reading of the odometer
will void your warranties.
DAMAGE FROM THE ENVIRONMENT
The warranties in this booklet do not cover fading or deterioration caused
by exposure to the elements, or repairs required due to airborne fallout,
acid rain, chemicals, tree sap, insects, bird or insect droppings, salt, sand,
gravel, road hazards, hail, wind storms, lightning, floods or any other event
of nature. Road salt, car washes, scuffs and scratches, and everyday abrasion from
sand and dirt can affect the appearance of a vehicle’s wheels (steel, chrome
and aluminum) and other undercarriage parts. Some surface corrosion with
use is normal; it is not a defect and is not covered by any warranty.
NORMAL MAINTENANCE AND WEAR
The warranties in this booklet do not cover normal maintenance services,
such as oil and filter changes, general lubrication, tire rotation, engine
tune-ups and replacing spark plugs. Required maintenance services are
described in detail in your Owner’s Manual and herein. The warranties also
do not cover light bulbs and fuses, worn wiper blades, clutch discs, brake
rotors, pads, linings or drums, windshield and rear window, wheel
alignment and wheel balancing (unless they are defective, see page 7).
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WHAT IS NOT COVERED
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DAMAGE FROM IMPROPER MAINTENANCE
The warranties in this booklet do not cover repairs required due to
improper maintenance, lack of maintenance, use of contaminated or dirty
fuels or failure to use the proper fuels and lubricants recommended in the
Owner’s Manual and herein.
EXTRA EXPENSES
The warranties in this booklet do not cover incidental or consequential
damages such as loss of use of your vehicle, loss of time, inconvenience,
expense for fuel, telephone, travel, rental car, overnight accommodation,
loss or damage to your personal property, commercial loss, loss of
income, etc.
NON-DAIMLERCHRYSLER MODIFICATIONS
The warranties in this booklet do not cover repairs required because of
non-DaimlerChrysler modifications, installation of special equipment or
accessories, or use of special materials, fuels or additives. This includes
special bodies, body conversions, fuel system conversions, trailer hitches,
window tints, sunroofs, theft alarms, etc. Non-DaimlerChrysler modifica-
tions do not by themselves void your warranty, but they are not covered by
your warranty.
NON-DAIMLERCHRYSLER PARTS
The warranties in this booklet do not cover parts, equipment, materials or
additives not supplied by DaimlerChrysler or not certified for use on your
vehicle. Performance and racing parts are considered to be non-
DaimlerChrysler parts. 13
WHAT IS NOT COVERED
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OPTIONAL
DAIMLERCHRYSLER CANADA SERVICE CONTRACTS
As complete as our new warranty is, it may not give you total protection
for your ownership period, nor does it provide the regular maintenance
which is required to keep your new vehicle at its optimal operating
condition. If you lease a vehicle, you should be aware of your obligation to
maintain and repair the vehicle.
DaimlerChrysler Canada Service Contracts can enhance your new vehi-
cle’s factory warranty from the day of delivery and provide mechanical
coverage on most major components
††when your factory warranty expires.
There are 3 types of plans available for purchase to suit most needs and the
average length of ownership.
Vehicles placed in police, taxi, limousine, postal or ambulance service and
all SRT vehicles may qualify for a service contract. Please see your selling
retailer for Special Use Service Contract availability.
††Subject to limitations. Details available at your selling retailer.
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OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACTS
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1. POWERTRAIN PLANS*
Powertrain plans complement the factory powertrain warranty by provid-
ing enhanced roadside coverage and car rental allowance if your vehicle is
not drivable and must be kept overnight. Certain plans also provide
additional distance coverage.
Major components covered are:
• engine •transmission •front-wheel drive •rear-wheel drive •4-wheel
drive (4x4) •all-wheel drive vehicles
2. GOLDPLANS*
Each plan provides full mechanical repair protection to non-powertrain
(Gold) components. Certain plans also provide full mechanical protection
against powertrain component repairs beyond your vehicle’s powertrain
warranty coverage. Contracts are available with or without a deductible.
Major components covered are:
• steering •air conditioning •engine cooling and fuel •front suspension
• rear suspension •electrical •hydraulic brake components •anti-lock
brakes
* Maximum terms available on new vehicles registered in Canada only.
3. GOLDPLUSPLANS*
The most complete protection available for your new vehicle is a Gold
Plus Service Contract which combines the benefits of Gold component
coverage (see GoldPlans), plus, the most important vehicle maintenance
functions:
• Engine oil and oil filter changes
• Tire rotation every other service
• Peace-of-Mind motoring with Tire Road Hazard Protection
which provides full, or pro-rata, replacement of the original four
tires, or their repair
• Rental car allowance for same-day warranty repairs - your vehicle
need not be kept overnight before eligibility for the rental allow-
ance is met
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OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACTS