Page 1 of 72
TO OUR CUSTOMERS:
This booklet explains the maintenance schedule, the limited warranties, and optional
service contracts that apply to your new vehicle. It explains exactly what’s covered,
how long each warranty lasts, and what you must do to keep the warranties in force.
Please read the warranties and other information in this booklet carefully.
THIS BOOKLET SHOULD BE KEPT IN YOUR VEHICLE.
In this booklet, DaimlerChrysler Retailer means any authorized retailer who sells and services
Chrysler, Jeep or Dodge vehicles.
DaimlerChrysler andDaimlerChrysler Canada mean DaimlerChrysler Canada Inc.
DaimlerChrysler parts mean Mopar or Autoparbrand parts designed for Chrysler, Jeep and
Dodge vehicles by DaimlerChrysler Motors Corporation.
Chrysler and Dodge are registered trademarks of DaimlerChrysler Canada Inc., a wholly owned subsidiary of
DaimlerChrysler Corporation. Jeep is a registered trademark of DaimlerChrysler Corporation, used under licence by
DaimlerChrysler Canada Inc. Mopar is a registered trademark of DaimlerChrysler Corporation. Autopar is a
registered trademark of DaimlerChrysler Canada Inc.
CONTENTS
Warranty Information ...............4
Your rights and responsibilities .........4
About your warranties ...............6
3/60 Basic Warranty ................7
5/100 Powertrain Warranty ............8
Corrosion Warranty ................9
Emission Warranties ...............10
What is not covered ...............13
How to get service ................16
Other things you should know .........17
Customer Assistance ...............19
Arbitration .....................20
5/100 Roadside Assistance Program .....21
Optional Service Contracts ...........25
Maintenance Service Schedule Coupons
3
Page 2 of 72
WARRANTY
INFORMATION
YOUR RIGHTS AND RESPONSIBILITIES
All of the warranties in this booklet are limited warranties and they give
you specific legal rights. You may also have other rights which vary from
province to province. Some provinces do not allow the exclusion or
limitation of incidental or consequential damages, or limitation of how long
an implied warranty lasts or who is eligible for coverage, so the stated
limitations or exclusions may not apply to you. The limited warranties in this booklet are the only express warranties made
by DaimlerChrysler Canada Inc. applicable to this vehicle. Any implied
warranty or condition of merchantability or fitness for a particular purpose
applicable to this vehicle is limited in duration to the duration of these
limited warranties.
DaimlerChrysler Canada Inc. shall not be liable for commercial loss,
special or consequential damages resulting from breach of these written
warranties or of any implied warranty or condition.
OPERATION ANDMAINTENANCE
It is your responsibility under the terms of these warranties to operate and
maintain your vehicle as recommended in the Owner’s Manual. Regular
scheduled maintenance, described in your Owner’s Manual and herein, is
essential to trouble-free operation.
We
strongly recommend that you return to your selling retailer for all
service, both during and after the warranty periods. DaimlerChrysler
Canada Retailers are best equipped and trained to provide all levels of
service and maintenance for your vehicle.
4
YOUR RIGHTS AND RESPONSIBILITIES
Page 8 of 72
EMISSION WARRANTIES
DaimlerChrysler Canada warrants that your new vehicle was designed,
built and equipped to conform at the time of sale with applicable federal
and provincial emissions standards, and that the vehicle is at the time of
sale free from defects in material and workmanship which would cause it
to fail to conform to the applicable emission standards within the warranty
periods specified. A covered defect is one which causes your vehicle to fail
to meet applicable emission control regulations.
To keep your vehicle operating properly and in conformance with emission
regulations, see the Scheduled Maintenance instructions in your Owner’s
Manual and herein. Only DaimlerChrysler parts should be used for
maintenance and repair of your vehicle’s emission control systems. You should keep any receipts for maintenance service and pass them on to
the next owner of your vehicle, in case questions arise concerning
maintenance. DaimlerChrysler Canada has the right to deny warranty
coverage if your vehicle has not been properly maintained, or if repairs are
needed because parts other than DaimlerChrysler parts were used; how-
ever, denial will not be based on the lack of maintenance records alone.
Warranty service must be performed by an authorized Dodge Retailer.
If emergency warranty service is required and an authorized retailer is not
available, contact DaimlerChrysler Canada Customer Assistance (page 19)
and request emission warranty service help.
10
EMISSION WARRANTIES
Page 27 of 72
PERSONALIZED TERMS AND CONDITIONS WELCOME KIT
Upon receipt and acceptance of your application by DaimlerChrysler, as
submitted by your selling retailer, you will be mailed a personalized
welcome letter confirming your entitlement to the benefits of the contract
you purchased, a member’s card and the Terms and Conditions outline.
This will identify you and your vehicle to any DaimlerChrysler Retailer in
Canada, or the United States, as being eligible for plan services for the
period of the terms selected. The member’s card is to be presented to the
retailer when requesting plan services.
OWNER’S RESPONSIBILITY
The owner’s responsibility is to properly operate, care for and maintain the
vehicle as prescribed in the Owner’s Manual supplied by DaimlerChrysler
with each new vehicle and herein. Schedule Bbest describes operating
conditions in Canada and is the recommended service schedule.
PLAN SERVICE/TOLL-FREE NUMBER
Plan service will be provided by the retailer who sold you the plan.
In the event that you cannot return to the selling retailer for service, you
may request plan service from any DaimlerChrysler Retailer in Canada or
the United States. If you are unable to obtain plan service from an
authorized retailer, you can call the toll-free number to receive service
instructions.
DaimlerChrysler Canada stands fully behind its service contracts. Be
sure that the contract you buy is a genuine DaimlerChrysler Service
Contract. We are not responsible for other companies’ contracts.
29
OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACTS