CUSTOMER ASSISTANCE
We want you to be completely satisfied with your DaimlerChrysler vehicle.
If you have a warranty or service problem that has not been resolved to
your complete satisfaction, please follow these steps:
1. Discuss the matter with the Service Manager of your DaimlerChrysler Retailer; then with the General Manager or owner, if necessary.
2. Give your retailer a reasonable length of time or number of opportunities to satisfy you. In fact, your retailer may contact DaimlerChrysler on
your behalf.
3. If the problem still has not been resolved, please contact us at the address or toll-free number shown and give us an opportunity to review your
situation. When you contact us, please provide the following informa-
tion: ❏
Your name, address and phone number
❏ The name of your retailer
❏ Your Vehicle Identification Number (VIN)
❏ Your vehicle’s odometer reading (kilometres)
Customer Assistance Centre
DaimlerChrysler Canada Inc. P.O. Box 1621
Windsor, Ontario N9A 4H6 1-800-465-2001
19
CUSTOMER ASSISTANCE
OPTIONAL
DAIMLERCHRYSLER CANADA SERVICE CONTRACTS
As complete as our new warranty is, it may not give you total protection
for your ownership period, nor does it provide the regular maintenance
which is required to keep your new vehicle at its optimal operating
condition. If you lease a vehicle, you should be aware of your obligation to
maintain and repair the vehicle.
DaimlerChrysler Canada Service Contracts can enhance your new vehi-
cle’s factory warranty from the day of delivery and provide mechanical
coverage on most major components
††when your factory warranty expires.
There are three types of plans available for purchase to suit most needs and
the average length of ownership.
Vehicles placed in police, taxi, limousine, postal or ambulance service and
all SRT vehicles may qualify for a service contract. Please see your selling
retailer for Special Use Service Contract availability.
††Subject to limitations. Details available at your selling retailer.
25
OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACTS
