2008 CHRYSLER 300 SRT Owners Manual

IF YOU NEED CONSUMER ASSISTANCE
CONTENTS

Suggestions For Obtaining Service For
YourVehicle ..........................449
▫Prepare For The Appointment............449
▫Prepare A List........................449
▫Be Reasonable With Requests.............449

If You Need Assistance...................450
▫DaimlerChrysler Motors Corporation Customer
Center.............................450
▫DaimlerChrysler Canada Inc.
Customer Center......................451▫In Mexico Contact.....................451
▫Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY).............451
▫Service Contract......................451

Warranty Information (U.S. Vehicles Only).....452

MoparParts.........................453

Reporting Safety Defects..................453
▫In The 50 United States And
Washington, D.C......................453
▫In Canada..........................453
9

Publication Order Forms..................454

Department Of Transportation Uniform Tire
Quality Grades........................455
▫Treadwear..........................455▫Traction Grades......................456
▫Temperature Grades...................456
448 IF YOU NEED CONSUMER ASSISTANCE

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED CONSUMER ASSISTANCE 449
9

IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take your vehicle to
your authorized selling dealer. They know you and your
vehicle best, and are most concerned that you get prompt
and high quality service. The manufacturer’s authorized
dealers have the facilities, factory-trained technicians,
special tools, and the latest information to ensure your
vehicle is fixed correctly and in a timely manner.
This is why you should always talk to your authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•If your authorized dealership is unable to resolve the
concern, you may contact the Manufacturer’s Cus-
tomer Center.
Any communication to the Manufacturer’s Customer
Center should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealership name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer
Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997
450 IF YOU NEED CONSUMER ASSISTANCE

DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico: (915) 729–1248 or 729–1240
Outside Mexico: (525) 729–1248 or 729–1240
Customer Assistance for the Hearing or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its Customer
Center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer’s New Vehicle
Limited Warranty expires. The manufacturer stands be-
hind only the manufacturer’s Service Contracts. If you
purchased a manufacturer’s Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your service
contract, call the manufacturer’s Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
IF YOU NEED CONSUMER ASSISTANCE 451
9

The manufacturer will not stand behind any service
contract that is not the manufacturer’s Service Contract. It
is not responsible for any service contract other than the
manufacturer’s Service Contract. If you purchased a
service contract that is not a manufacturer’s Service
Contract, and you require service after your manufactur-
er’s New Vehicle Limited Warranty expires, please refer
to your contract documents, and contact the person listed
in those documents.
We appreciate that you have made a major investment
when you purchased your vehicle. Your authorized
dealer has also made a major investment in facilities,
tools, and training to assure that you are absolutely
delighted with your ownership experience. You’ll be
pleased with their sincere efforts to resolve any warranty
issues or related concerns.WARNING!
Engine exhaust, some of its constituents, and certain
vehicle components contain, or emit, chemicals
known to the State of California to cause cancer and
birth defects or other reproductive harm. In addition,
certain fluids contained in vehicles and certain prod-
ucts of component wear contain, or emit, chemicals
known to the State of California to cause cancer and
birth defects or other reproductive harm.
WARRANTY INFORMATION (U.S. Vehicles Only)
See the Warranty Information Booklet for the terms and
provisions of DaimlerChrysler’s warranties applicable to
this vehicle.
452 IF YOU NEED CONSUMER ASSISTANCE

MOPARPARTS
MOPARfluids, lubricants, parts, and accessories are
available from your authorized dealer. They will help
you keep your vehicle operating at its best.
REPORTING SAFETY DEFECTS
In the 50 United States and Washington, D.C.
If you believe that your vehicle has a defect which could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying the
manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 400 Seventh Street, SW., Wash-
ington, D.C. 20590. You can also obtain other information
about motor vehicle safety from http://
www.safercar.gov.In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to:
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
IF YOU NEED CONSUMER ASSISTANCE 453
9

PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
•Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing DaimlerChrysler
Corporation vehicles. A complete working knowledge
of the vehicle, system, and/or components is written
in straightforward language with illustrations, dia-
grams, and charts.
•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
•Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific DaimlerChrysler
Corporation vehicles. Included are starting, operating,
emergency and maintenance procedures as well as
specifications, capabilities and safety tips.
454 IF YOU NEED CONSUMER ASSISTANCE