2008 CHEVROLET UPLANDER instrument panel

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service, or parts
manager, contact the owner of the dealership or the
general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., contact the Chevrolet Customer Assistance Center
by calling 1-800-222-1020. In Canada, contact General
Motors of Canada Customer Communication Centre by
calling 1-800-263-3777 (English) or 1-800-263-7854
(French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (VIN). This is available
from the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.
Dealership name and location.
Vehicle delivery date and present mileage
(kilometers).
When contacting Chevrolet, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if
you have a concern.
STEP THREE — U.S. Owners:Both General Motors
and your dealer are committed to making sure you are
completely satised with your new vehicle. However, if
you continue to remain unsatised after following the
procedure outlined in Steps One and Two, you should
le with the Better Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
7-2

A
Accessories and Modications............................ 5-3
Adding Equipment to Your Airbag-Equipped
Vehicle.......................................................1-90
Additives, Fuel................................................. 5-6
Add-On Electrical Equipment............................5-99
Air Cleaner/Filter, Engine.................................5-18
Air Conditioning......................................3-24, 3-27
Airbag
Passenger Status Indicator...........................3-38
Readiness Light..........................................3-37
Airbag System................................................1-77
What Will You See After an Airbag Inates?....1-84
When Should an Airbag Inate?....................1-82
Where Are the Airbags?...............................1-80
Airbag Systems
Adding Equipment to Your Airbag-Equipped
Vehicle...................................................1-90
How Does an Airbag Restrain?......................1-83
Passenger Sensing System...........................1-85
Servicing Your Airbag-Equipped Vehicle..........1-90
What Makes an Airbag Inate?......................1-83
Antenna, Fixed Mast......................................3-121
Antenna, XM™ Satellite Radio Antenna System . . . 3-121
Antilock Brake System (ABS)............................. 4-5
Antilock Brake, System Warning Light................3-42Appearance Care
Aluminum Wheels........................................5-95
Care of Safety Belts and Built-in Child
Restraint Harness.....................................5-93
Chemical Paint Spotting...............................5-96
Child Restraint Pad......................................5-92
Cleaning Exterior Lamps/Lenses....................5-94
Fabric/Carpet..............................................5-91
Finish Care.................................................5-94
Finish Damage............................................5-96
Instrument Panel, Vinyl, and Other Plastic
Surfaces.................................................5-92
Interior Cleaning..........................................5-90
Leather......................................................5-92
Sheet Metal Damage...................................5-96
Tires
..........................................................5-96
Underbody Maintenance...............................5-96
Vehicle Care/Appearance Materials................5-97
Washing Your Vehicle...................................5-93
Weatherstrips..............................................5-93
Windshield, Backglass, and Wiper Blades.......5-95
Appointments, Scheduling Service....................... 7-9
Audio System.................................................3-84
Audio Steering Wheel Controls....................3-119
Chime Level Adjustment.............................3-121
Fixed Mast Antenna...................................3-121
1

Check
Engine Light...............................................3-44
Checking Things Under the Hood......................5-10
Chemical Paint Spotting...................................5-96
Child Restraints
Built-In Child Restraint..................................1-68
Child Restraint Systems...............................1-49
Infants and Young Children...........................1-46
Lower Anchors and Tethers for Children..........1-53
Older Children.............................................1-42
Securing a Child Restraint in a Rear Seat
Position..................................................1-61
Securing a Child Restraint in the Right
Front Seat Position...................................1-64
Where to Put the Restraint...........................1-52
Chime Level Adjustment.................................3-121
Cigarette Lighter.............................................3-24
Cleaning
Aluminum Wheels........................................5-95
Child Restraint Pad......................................5-92
Exterior Lamps/Lenses.................................5-94
Fabric/Carpet..............................................5-91
Finish Care.................................................5-94
Instrument Panel, Vinyl, and Other Plastic
Surfaces.................................................5-92
Interior.......................................................5-90
Leather......................................................5-92
Tires..........................................................5-96
Underbody Maintenance...............................5-96
Washing Your Vehicle...................................5-93Cleaning (cont.)
Weatherstrips..............................................5-93
Windshield, Backglass, and Wiper Blades.......5-95
Climate Control System...................................3-24
Air Filter, Passenger Compartment.................3-32
Dual..........................................................3-27
Outlet Adjustment........................................3-30
Rear..........................................................3-30
Clock
............................................................3-85
Collision Damage Repair..................................7-11
Compact Spare Tire........................................5-89
Compass.......................................................3-56
Content Theft-Deterrent....................................2-27
Control of a Vehicle.......................................... 4-4
Convenience Center........................................2-62
Convenience Net............................................2-61
Coolant
Engine Temperature Gage............................3-43
Heater, Engine............................................2-34
Cooling System..............................................5-26
Cruise Control................................................3-10
Cruise Control Light........................................3-48
Cupholder(s)..................................................2-56
Customer Assistance Information
Courtesy Transportation.................................. 7-9
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-5
Customer Assistance Offices........................... 7-5
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-6
3

Customer Assistance Information (cont.)
Reporting Safety Defects to General Motors....7-14
Reporting Safety Defects to the Canadian
Government............................................7-14
Reporting Safety Defects to the
United States Government.........................7-14
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-15
D
Daytime Running Lamps/Automatic Headlamp
System......................................................3-16
Defensive Driving............................................. 4-2
Delayed Lighting.............................................3-18
Delayed Locking.............................................2-12
DIC Compass.................................................3-56
Disc, MP3......................................................3-98
Doing Your Own Service Work........................... 5-4
Dome Lamp...................................................3-18
Door
Automatic Door Lock....................................2-12
Delayed Locking..........................................2-12
Dual Sliding Doors.......................................2-13
Locks........................................................2-10
Power Door Locks.......................................2-11
Power Sliding Door......................................2-16
Programmable Automatic Door Unlock............2-13Driver Information Center (DIC).........................3-50
DIC Operation and Displays..........................3-50
DIC Vehicle Personalization..........................3-76
DIC Warnings and Messages........................3-58
Driving
At Night.....................................................4-13
Before a Long Trip......................................4-15
Defensive..................................................... 4-2
Drunken....................................................... 4-3
Highway Hypnosis.......................................4-15
Hill and Mountain Roads..............................4-16
In Rain and on Wet Roads...........................4-14
Rocking Your Vehicle to Get it Out.................4-21
Winter........................................................4-17
Dual Climate Control System............................3-27
DVD
Rear Seat Entertainment System..................3-102
E
EDR .............................................................7-16
Electrical System
Add-On Equipment......................................5-99
Fuses and Circuit Breakers.........................5-100
Headlamp Wiring.........................................5-99
Instrument Panel Fuse Block.......................5-100
Power Windows and Other Power Options......5-99
Underhood Fuse Block...............................5-102
Windshield Wiper Fuses...............................5-99
4

Engine
Air Cleaner/Filter.........................................5-18
Check and Service Engine Soon Light............3-44
Coolant......................................................5-22
Coolant Heater............................................2-34
Coolant Temperature Gage...........................3-43
Drive Belt Routing.......................................6-14
Engine Compartment Overview......................5-12
Exhaust.....................................................2-41
Oil .............................................................5-13
Oil Life System...........................................5-16
Overheated Protection Operating Mode...........5-25
Overheating................................................5-24
Running While Parked..................................2-42
Starting......................................................2-32
Entry Lighting.................................................3-18
Event Data Recorders.....................................7-16
Exit Lighting...................................................3-19
Extender, Safety Belt.......................................1-42
Exterior Lamps...............................................3-14
F
Filter
Engine Air Cleaner......................................5-18
Finish Damage...............................................5-96
Fixed Mast Antenna.......................................3-121
Flashers, Hazard Warning.................................. 3-6Flash-to-Pass................................................... 3-8
Flat Tire........................................................5-72
Flat Tire, Changing.........................................5-73
Flat Tire, Storing.............................................5-86
Fluid.............................................................5-20
Power Steering...........................................5-31
Windshield Washer......................................5-32
Folding Tray...................................................2-59
Front Console Storage Area.............................2-59
Front Reading Lamps......................................3-19
Front Turn Signal, Parking and Daytime
Running Lamps...........................................5-44
Fuel............................................................... 5-5
Additives...................................................... 5-6
California Fuel.............................................. 5-5
E85 (85% Ethanol)........................................ 5-6
Filling a Portable Fuel Container....................5-10
Filling the Tank............................................. 5-8
Fuels in Foreign Countries.............................. 5-7
Gage.........................................................3-49
Gasoline Octane........................................... 5-5
Gasoline Specications.................................. 5-5
Low Warning Light.......................................3-49
Fuses
Fuses and Circuit Breakers.........................5-100
Instrument Panel Fuse Block.......................5-100
Underhood Fuse Block...............................5-102
Windshield Wiper.........................................5-99
5

G
Gage
Engine Coolant Temperature.........................3-43
Fuel..........................................................3-49
Speedometer..............................................3-36
Tachometer.................................................3-36
Garage Door Opener.......................................2-51
Gasoline
Octane........................................................ 5-5
Specications............................................... 5-5
Glove Box.....................................................2-56
GM Mobility Reimbursement Program.................. 7-6
H
Hazard Warning Flashers................................... 3-6
Head Restraints............................................... 1-6
Headlamp
Aiming.......................................................5-41
Headlamp Wiring............................................5-99
Headlamps
Bulb Replacement.......................................5-42
Daytime Running Lamps/Automatic Headlamp
System...................................................3-16
Exterior Lamps............................................3-14
Flash-to-Pass............................................... 3-8
Halogen Bulbs............................................5-42
Headlamps and Sidemarker Lamps................5-42Headlamps (cont.)
High/Low Beam Changer................................ 3-8
On Reminder..............................................3-15
Wiper Activated...........................................3-15
Headlamps and Sidemarker Lamps...................5-42
Heated Seats................................................... 1-3
Heater...................................................3-24, 3-27
Highbeam On Light.........................................3-48
High-Speed Operation, Tires.............................5-56
Highway Hypnosis...........................................4-15
Hill and Mountain Roads..................................4-16
Hood
Checking Things Under................................5-10
Release.....................................................5-11
Horn............................................................... 3-6
How to Wear Safety Belts Properly...................1-28
I
Ignition Positions.............................................2-31
Infants and Young Children, Restraints...............1-46
Ination - Tire Pressure...................................5-54
Instrument Panel
Overview..................................................... 3-4
Instrument Panel (I/P)
Brightness..................................................3-17
Cluster.......................................................3-35
Interior Lamps
Control.......................................................3-17
6