2008 CHEVROLET IMPALA phone

Playing an MP3 CD-R or CD-RW Disc
Your radio may have MP3 CD-R or CD-RW disc
capability. For more information, seeUsing an MP3
on page 3-80later in this section.
CD Messages
CHECK DISC:If an error message displays and/or the
CD comes out, it could be for one of the following reasons:
It is very hot. When the temperature returns to
normal, the CD should play.
You are driving on a very rough road. When the road
becomes smoother, the CD should play.
The CD is dirty, scratched, wet, or upside down.
The air is very humid. If so, wait about an hour and
try again.
There could have been a problem while burning
the CD.
The label could be caught in the CD player.
If there is no apparent damage, try a known good CD.
If any error occurs repeatedly or if an error cannot
be corrected, contact your dealer/retailer. If the radio
displays an error message, write it down and provide it
to your dealer/retailer while reporting the problem.
Using the Auxiliary Input Jack
The radio system has an auxiliary input jack located on
the lower right side of the faceplate. This is not an
audio output; do not plug the headphone set into the
front auxiliary input jack. However, an external audio
device such as an iPod, laptop computer, MP3 player,
CD changer, or cassette tape player, etc. can be
connected to the auxiliary input jack for use as another
source for audio listening.
Drivers are encouraged to set up any auxiliary device
while the vehicle is in PARK (P). SeeDefensive Driving
on page 4-2for more information on driver distraction.
To use a portable audio player, connect a 3.5 mm
(1/8 inch) cable to the radio’s front auxiliary input jack.
While a device is connected, press the radio CD/AUX
button to begin playing audio from the device over
the vehicle speakers.
O(Power/Volume):Turn clockwise or
counterclockwise to increase or decrease the volume of
the portable player. Additional volume adjustments
might need to be made from the portable device.
3-79

Radio Reception
Frequency interference and static can occur during
normal radio reception if items such as cell phone
chargers, vehicle convenience accessories, and external
electronic devices are plugged into the accessory
power outlet. If there is interference or static, unplug the
item from the accessory power outlet.
AM
The range for most AM stations is greater than for FM,
especially at night. The longer range can cause
station frequencies to interfere with each other.
For better radio reception, most AM radio stations boost
the power levels during the day, and then reduce
these levels during the night. Static can also occur when
things like storms and power lines interfere with radio
reception. When this happens, try reducing the treble on
your radio.
FM Stereo
FM stereo gives the best sound, but FM signals only
reach about 10 to 40 miles (16 to 65 km). Tall buildings
or hills can interfere with FM signals, causing the
sound to fade in and out.
XM™ Satellite Radio Service
XM™ Satellite Radio Service gives digital radio
reception from coast-to-coast in the 48 contiguous
United States, and in Canada. Just as with FM,
tall buildings or hills can interfere with satellite radio
signals, causing the sound to fade in and out.
In addition, traveling or standing under heavy foliage,
bridges, garages, or through tunnels could cause loss of
the XM™ signal for a period of time. The radio may
display NO XM SIGNAL to indicate interference.
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Backglass Antenna
The AM-FM antenna is integrated with the rear window
defogger, located in the rear window. Make sure that the
inside surface of the rear window is not scratched and
that the lines on the glass are not damaged. If the inside
surface is damaged, it could interfere with radio
reception. Also, for proper radio reception, the antenna
connector at the top-center of the rear window needs to
be properly attached to the post on the glass.
Notice:Using a razor blade or sharp object to clear
the inside rear window may damage the rear
window antenna and/or the rear window defogger.
Repairs would not be covered by your warranty.
Do not clear the inside rear window with sharp
objects.
Notice:Do not apply aftermarket glass tinting with
metallic lm. The metallic lm in some tinting
materials will interfere with or distort the incoming
radio reception. Any damage caused to your
backglass antenna due to metallic tinting materials
will not be covered by your warranty.
Because this antenna is built into the rear window,
there is a reduced risk of damage caused by car washes
and vandals.If static is heard on the radio, when the rear window
defogger is turned on, it could mean that a defogger grid
line has been damaged and the grid line must be
repaired.
If adding a cellular telephone to your vehicle, and the
antenna needs to be attached to the glass, make
sure that you do not damage the grid lines for the
AM-FM antenna. There is enough space between the
lines to attach a cellular telephone antenna without
interfering with radio reception.
XM™ Satellite Radio Antenna
System
The XM™ Satellite Radio antenna is located on the roof
of your vehicle. Keep this antenna clear of snow and
ice build up for clear radio reception.
If your vehicle has a sunroof, the performance of the
XM™ system may be affected if the sunroof is open.
Loading items onto the roof of your vehicle can interfere
with the performance of the XM™ system. Make sure
the XM™ Satellite Radio antenna is not obstructed.
3-88

Filling the Tank
{CAUTION:
Fuel vapor burns violently and a fuel re can
cause bad injuries. To help avoid injuries to
you and others, read and follow all the
instructions on the pump island. Turn off your
engine when you are refueling. Do not smoke
if you are near fuel or refueling your vehicle.
Do not use cellular phones. Keep sparks,
ames, and smoking materials away from fuel.
Do not leave the fuel pump unattended when
refueling your vehicle. This is against the law
in some places. Do not re-enter the vehicle
while pumping fuel. Keep children away from
the fuel pump; never let children pump fuel.The tethered fuel cap is located behind a hinged fuel
door on the driver’s side of the vehicle. If the vehicle has
E85 fuel capability, a yellow cap with the words
“E85/gasoline” can be seen.
To remove the fuel cap, turn it slowly counterclockwise.
The fuel cap has a spring in it; if the cap is released
too soon, it will spring back to the right.
While refueling, hang the tethered fuel cap on the hook
on the inside of the fuel door.
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Filling a Portable Fuel Container
{CAUTION:
Never ll a portable fuel container while it is
in your vehicle. Static electricity discharge
from the container can ignite the fuel vapor.
You can be badly burned and your vehicle
damaged if this occurs. To help avoid injury to
you and others:
Dispense fuel only into approved
containers.
Do not ll a container while it is inside a
vehicle, in a vehicle’s trunk, pickup bed, or
on any surface other than the ground.
Bring the ll nozzle in contact with the
inside of the ll opening before operating
the nozzle. Contact should be maintained
until the lling is complete.
Do not smoke while pumping fuel.
Do not use a cellular phone while
pumping fuel.
Checking Things Under
the Hood
{CAUTION:
An electric fan under the hood can start up
and injure you even when the engine is not
running. Keep hands, clothing, and tools away
from any underhood electric fan.
{CAUTION:
Things that burn can get on hot engine parts
and start a re. These include liquids like fuel,
oil, coolant, brake uid, windshield washer and
other uids, and plastic or rubber. You or
others could be burned. Be careful not to drop
or spill things that will burn onto a hot engine.
5-12

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-4
Customer Assistance for Text Telephone
(TTY) Users...............................................7-5
Customer Assistance Offices............................7-5
GM Mobility Reimbursement Program................7-6
Roadside Assistance Program..........................7-6
Scheduling Service Appointments.....................7-9
Courtesy Transportation...................................7-9
Collision Damage Repair................................7-11Reporting Safety Defects................................7-14
Reporting Safety Defects to the
United States Government..........................7-14
Reporting Safety Defects to the
Canadian Government................................7-15
Reporting Safety Defects to General Motors.....7-15
Service Publications Ordering Information.........7-15
Vehicle Data Recording and Privacy................7-16
Event Data Recorders...................................7-17
OnStar
®......................................................7-18
Navigation System........................................7-18
Radio Frequency Identication (RFID)..............7-18
Section 7 Customer Assistance Information
7-1

Although you may be required to resort to this informal
dispute resolution program prior to ling a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage, and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
STEP THREE — Canadian Owners:In the event
that you do not feel your concerns have been
addressed after following the procedure outlined in
Steps 1 and 2, General Motors of Canada Limited wants
you to be aware of its participation in a no-charge
Mediation/Arbitration Program. General Motors ofCanada Limited has committed to binding arbitration of
owner disputes involving factory-related vehicle
service claims. The program provides for the review of
the facts involved by an impartial third party arbiter,
and may include an informal hearing before the arbiter.
The program is designed so that the entire dispute
settlement process, from the time you le your complaint
to the nal decision, should be completed in about
70 days. We believe our impartial program offers
advantages over courts in most jurisdictions because it
is informal, quick, and free of charge.
For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685. Alternatively, you may call
the General Motors Customer Communication Centre,
1-800-263-3777 (English), 1-800-263-7854 (French), or
you may write to:
The Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by your Vehicle
Identication Number (VIN).
7-3

Online Owner Center
Online Owner Center
(United States only)
The Owner Center is a resource for your GM ownership
needs. Specic vehicle information can be found in
one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner manual.
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers/retailers for service nationwide.
Receive special promotions and privileges only
available to members.
Refer to www.MyGMLink.com on the web for updated
information and to register your vehicle.
My GM Canada (Canada only)
My GM Canada is a password-protected section of
gmcanada.com where you can save information on
GM vehicles, get personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as
address and phone number for each of your
preferred GM Dealers or Retailers.
My Driveway: Receive service reminders and
helpful advice on owning and maintaining
your vehicle.
My Preferences: Manage your prole,
subscribe to E-News and use tools and forms
with greater ease.
To sign up to My GM Canada, visit the My GM Canada
section within www.gmcanada.com.
7-4