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Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-4
Customer Assistance for Text
Telephone (TTY) Users................................7-5
Customer Assistance Offices............................7-5
GM Mobility Reimbursement Program................7-6
Roadside Assistance Program..........................7-6
Scheduling Service Appointments.....................7-9
Courtesy Transportation...................................7-9
Collision Damage Repair................................7-11Reporting Safety Defects................................7-14
Reporting Safety Defects to the United
States Government....................................7-14
Reporting Safety Defects to the Canadian
Government..............................................7-14
Reporting Safety Defects to General Motors.....7-14
Service Publications Ordering Information.........7-15
Vehicle Data Recording and Privacy................7-16
Event Data Recorders...................................7-17
OnStar
®......................................................7-18
Navigation System........................................7-18
Radio Frequency Identification (RFID)..............7-18
Section 7 Customer Assistance Information
7-1
Page 402 of 414
OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and use.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identi cation (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
7-18
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Mirrors (cont.)
Outside Heated Mirrors................................2-35
Outside Manual Mirror..................................2-33
Outside Power Mirrors..................................2-34
MP3 .............................................................3-81
MyGMLink.com................................................ 7-4
N
Navigation System, Privacy..............................7-18
New Vehicle Break-In......................................2-20
Noise Control System, Tampering......................5-48
O
Odometer......................................................3-27
Odometer, Trip...............................................3-27
Off-Road Recovery..........................................4-10
Oil
Engine.......................................................5-15
Pressure Gage............................................3-41
Pressure Light.............................................3-42
Oil, Engine Oil Life System..............................5-18
Older Children, Restraints................................1-29
Online Owner Center........................................ 7-4
OnStar, Privacy..............................................7-18
Other Warning Devices...................................... 3-6Outlet Adjustment............................................3-22
Outlets
Accessory Power.........................................3-18
Outside
Camper-Type Mirrors....................................2-33
Convex Mirror.............................................2-34
Heated Mirrors............................................2-35
Manual Mirror.............................................2-33
Power Mirrors.............................................2-34
Owner Checks and Services.............................. 6-9
Owners, Canadian............................................... ii
P
Paint, Damage..............................................5-106
Park Brake....................................................2-28
Park (P)
Shifting Into................................................2-29
Shifting Out of............................................2-30
Parking
Over Things That Burn.................................2-31
Passenger Airbag Status Indicator.....................3-31
Passenger Sensing System..............................1-69
Passing.........................................................4-10
PASS-Key
®III+..............................................2-18
PASS-Key®III+ Operation................................2-18
Perchlorate Materials Requirements, California...... 5-4
8
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Power
Door Locks.................................................. 2-7
Retained Accessory (RAP)............................2-21
Seat............................................................ 1-3
Steering Fluid.............................................5-35
Windows....................................................2-14
Privacy..........................................................7-16
Event Data Recorders..................................7-17
Navigation System.......................................7-18
OnStar.......................................................7-18
Radio Frequency Identification.......................7-18
Programmable Automatic Door Locks.................. 2-7
R
Radiator Pressure Cap....................................5-27
Radio Frequency Identification (RFID), Privacy....7-18
Radios..........................................................3-66
Radio(s)........................................................3-70
Radios
Reception...................................................3-88
Setting the Clock.........................................3-68
Theft-Deterrent............................................3-86
Reading Lamps..............................................3-17
Rear Air Conditioning and Heating System.........3-23
Rear Axle......................................................5-47
Locking........................................................ 4-5
Rear Door Security Locks.................................. 2-8
Rear Doors....................................................2-12Rear Heating System......................................3-22
Rear Seat Operation......................................... 1-6
Rearview Mirrors.............................................2-33
Reclining Seatbacks.......................................... 1-3
Recommended Fluids and Lubricants.................6-13
Recreational Vehicle Towing.............................4-26
Remote Keyless Entry (RKE) System.................. 2-3
Remote Keyless Entry (RKE) System,
Operation..................................................... 2-4
Removing the Flat Tire and Installing the
Spare Tire..................................................5-86
Removing the Spare Tire and Tools...................5-83
Replacement Bulbs.........................................5-54
Replacement Parts, Maintenance......................6-15
Reporting Safety Defects
Canadian Government..................................7-14
General Motors...........................................7-14
United States Government............................7-14
Restraint System Check
Checking the Restraint Systems....................1-75
Replacing Restraint System Parts After
a Crash..................................................1-76
Retained Accessory Power (RAP)......................2-21
Roadside
Assistance Program....................................... 7-6
Rocking Your Vehicle to Get it Out....................4-20
Routing, Engine Drive Belt...............................6-16
Running the Engine While Parked.....................2-32
9