2008 CHEVROLET EXPRESS radio

Customer Assistance and Information...............8-2
Customer Satisfaction Procedure......................8-2
Online Owner Center......................................8-5
Customer Assistance for
Text Telephone (TTY) Users.........................8-6
Customer Assistance Offices............................8-6
GM Mobility Reimbursement Program................8-7
Roadside Assistance Program..........................8-8
Scheduling Service Appointments....................8-10
Courtesy Transportation Program....................8-11
Collision Damage Repair................................8-13Reporting Safety Defects................................8-16
Reporting Safety Defects to the
United States Government..........................8-16
Reporting Safety Defects to the
Canadian Government................................8-16
Reporting Safety Defects to General Motors.....8-16
Service Publications Ordering Information.........8-17
Vehicle Data Recording and Privacy................8-18
Event Data Recorders...................................8-18
OnStar
®......................................................8-19
Navigation System........................................8-20
Radio Frequency Identification (RFID)..............8-20
Radio Frequency Statement...........................8-20
Section 8 Customer Assistance Information
8-1

Vehicle Data Recording and
Privacy
Your GM vehicle has a number of sophisticated
computers that record information about the vehicle’s
performance and how it is driven. For example, your
vehicle uses computer modules to monitor and control
engine and transmission performance, to monitor the
conditions for airbag deployment and deploy airbags
in a crash and, if so equipped, to provide antilock braking
to help the driver control the vehicle. These modules may
store data to help your dealer/retailer technician service
your vehicle. Some modules may also store data about
how you operate the vehicle, such as rate of fuel
consumption or average speed. These modules may also
retain the owner’s personal preferences, such as radio
pre-sets, seat positions, and temperature settings.
Event Data Recorders
This vehicle has an Event Data Recorder (EDR).
The main purpose of an EDR is to record, in certain
crash or near crash-like situations, such as an airbag
deployment or hitting a road obstacle, data that will assist
in understanding how a vehicle’s systems performed.
The EDR is designed to record data related to vehicle
dynamics and safety systems for a short period of time,
typically 30 seconds or less. The EDR in this vehicle is
designed to record such data as:
•How various systems in your vehicle were operating
•Whether or not the driver and passenger safety belts
were buckled/fastened
•How far, if at all, the driver was pressing the
accelerator and/or brake pedal
•How fast the vehicle was traveling
This data can help provide a better understanding of the
circumstances in which crashes and injuries occur.
8-18

Navigation System
If your vehicle has a navigation system, use of the system
may result in the storage of destinations, addresses,
telephone numbers, and other trip information. Refer to
the navigation system operating manual for information
on stored data and for deletion instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking
and starting, and in-vehicle transmitters for garage
door openers. RFID technology in GM vehicles does
not use or record personal information or link with any
other GM system containing personal information.
Radio Frequency Statement
This vehicle has systems that operate on a radio
frequency that comply with Part 15 of the Federal
Communications Commission (FCC) Rules and with
RSS-210/211 of Industry and Science Canada.
Operation is subject to the following two conditions:
1. The device may not cause interference.
2. The device must accept any interference received,
including interference that may cause undesired
operation of the device.
Changes or modifications to any of these systems by
other than an authorized service facility could void
authorization to use this equipment.
8-20

A
Accessories and Modifications............................ 6-3
Accessory Power............................................3-23
Accessory Power Outlets.................................4-14
Additives, Fuel................................................. 6-7
Add-On Electrical Equipment...........................6-109
Air Cleaner/Filter, Engine.................................6-20
Air Conditioning..............................................4-15
Airbag
Adding Equipment to Your Airbag-Equipped
Vehicle...................................................2-79
Airbag System
Airbag Off Switch........................................2-70
How Does an Airbag Restrain?......................2-67
Passenger Sensing System...........................2-73
Servicing Your Airbag-Equipped Vehicle..........2-78
What Makes an Airbag Inflate?......................2-67
What Will You See After an Airbag Inflates?....2-68
When Should an Airbag Inflate?....................2-65
Where Are the Airbags?...............................2-63
Airbags
Off Light.....................................................4-24
Passenger Status Indicator...........................4-25
Readiness Light..........................................4-23
System Check.............................................2-60
All-Wheel Drive...............................................6-49
All-Wheel-Drive (AWD) System........................... 5-8Antenna
Fixed Mast.................................................4-78
Antilock Brake System (ABS)............................. 5-4
Warning Light.............................................4-28
Appearance Care
Aluminum Wheels......................................6-107
Care of Safety Belts...................................6-104
Chemical Paint Spotting..............................6-108
Cleaning Exterior Lamps/Lenses..................6-105
Fabric/Carpet............................................6-103
Finish Care...............................................6-106
Finish Damage..........................................6-108
Instrument Panel, Vinyl, and Other Plastic
Surfaces...............................................
6-104
Interior Cleaning........................................6-102
Sheet Metal Damage..................................6-107
Tires........................................................6-107
Underbody Maintenance.............................6-108
Washing Your Vehicle.................................6-105
Weatherstrips............................................6-105
Windshield and Wiper Blades......................6-106
Ashtray.........................................................4-15
Assistance Program, Roadside........................... 8-8
Audio System.................................................4-59
Audio Steering Wheel Controls......................4-77
Radio Reception..........................................4-78
Setting the Clock.........................................4-60
Theft-Deterrent Feature................................4-77
1

OnStar, Privacy..............................................8-19
Outlet Adjustment............................................4-17
Outlets
Accessory Power.........................................4-14
Outside
Convex Mirror.............................................3-43
Heated Mirrors............................................3-44
Manual Mirrors............................................3-42
Power Mirrors.............................................3-43
Towing Mirrors............................................3-42
Owner Checks and Services.............................7-10
Owners, Canadian.............................................. iii
P
Paint, Damage..............................................6-108
Park
Shifting Into................................................3-37
Shifting Out of............................................3-38
Parking
Brake........................................................3-36
Over Things That Burn.................................3-39
Passenger Airbag Status Indicator.....................4-25
Passenger Sensing System..............................2-73
Passing.........................................................5-10
PASS-Key
®III+ Electronic Immobilizer...............3-20
PASS-Key®III+ Electronic Immobilizer
Operation...................................................3-20
Perchlorate Materials Requirements, California...... 6-4Power
Door Locks.................................................3-10
Retained Accessory (RAP)............................3-23
Seat............................................................ 2-3
Steering Fluid.............................................6-38
Windows....................................................3-17
Pregnancy, Using Safety Belts..........................2-29
Privacy..........................................................8-18
Navigation System.......................................8-20
OnStar.......................................................8-19
Radio Frequency Identification (RFID).............8-20
Program
Courtesy Transportation................................8-11
Programmable Automatic Door Locks.................3-10
Proposition 65 Warning, California....................... 6-4
R
Radio Frequency
Identification (RFID).....................................8-20
Statement...................................................8-20
Radio(s)........................................................4-62
Radios
Reception...................................................4-78
Setting the Clock.........................................4-60
Theft-Deterrent............................................4-77
Reading Lamps..............................................4-13
Rear Air Conditioning and Heating System.........4-18
9