How OnStar Service Works
In order to provide you with OnStar services, your
vehicle’s OnStar system has the capability of recording
and transmitting vehicle information. This information is
automatically sent to an OnStar Call Center at the time of
an OnStar button press, Emergency button press or if
your airbags or AACN system deploys. The vehicle
information usually includes your GPS location and, in the
event of a crash, additional information regarding the
accident that your vehicle has been involved in (e.g. the
direction from which your vehicle was hit). When you use
the Virtual Advisor feature of OnStar Hands-Free Calling,
your vehicle also sends OnStar your GPS location so that
we can provide you with location-based services.
OnStar service cannot work unless your vehicle is in a
place where OnStar has an agreement with a wireless
service provider for service in that area. OnStar service
also cannot work unless you are in a place where the
wireless service provider OnStar has hired for that area
has coverage, network capacity and reception when the
service is needed, and technology that is compatible with
the OnStar service. Not all services are available
everywhere, particularly in remote or enclosed areas, or
at all times.OnStar service that involves location information about
your vehicle cannot work unless GPS satellite signals
are unobstructed and available in that place as well.
Your vehicle must have a working electrical system
(including adequate battery power) for the OnStar
equipment to operate. There are other problems OnStar
cannot control that may prevent OnStar from providing
OnStar service to you at any particular time or place.
Some examples are damage to important parts of your
vehicle in an accident, hills, tall buildings, tunnels,
weather or wireless phone network congestion.
Your Responsibility
You may need to increase the volume of your radio to
hear the OnStar advisor. If the light next to the
OnStar buttons is red, this means that your system is
not functioning properly and should be checked by
a dealer/retailer. If the light appears clear (no light is
appearing), your OnStar subscription has expired.
You can always press the blue OnStar button to con rm
that your OnStar equipment is active.
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