Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-5
Customer Assistance for Text
Telephone (TTY) Users................................7-6
Customer Assistance Offices............................7-6
GM Mobility Reimbursement Program................7-7
Roadside Assistance Program..........................7-8
Scheduling Service Appointments....................7-10
Courtesy Transportation.................................7-11
Collision Damage Repair................................7-13
Reporting Safety Defects................................7-16
Reporting Safety Defects to the
United States Government..........................7-16Reporting Safety Defects to the
Canadian Government................................7-17
Reporting Safety Defects to
General Motors.........................................7-17
Service Publications Ordering
Information...............................................7-17
Vehicle Data Recording and Privacy................7-18
Event Data Recorders...................................7-19
OnStar
®......................................................7-20
Navigation System........................................7-20
Radio Frequency Identification (RFID)..............7-20
Section 7 Customer Assistance Information
7-1
