On some vehicles, you may have to hold the button for
a few seconds and give the command “ONSTAR” to
activate the OnStar Hands-Free Calling.
On some vehicles, the mute button can be used to dial
numbers into voicemail systems, or to dial phone
extensions. See the OnStar Owner’s Guide for more
information.
How OnStar Service Works
Your vehicle’s OnStar system has the capability of
recording and transmitting vehicle information.
This information is automatically sent to an OnStar
Call Center at the time of an OnStar button press,
Emergency button press or if your airbags or AACN
system deploys. The vehicle information usually includes
your GPS location and, in the event of a crash,
additional information regarding the accident that your
vehicle has been involved in (e.g. the direction from
which your vehicle was hit). When you use the Virtual
Advisor feature of OnStar Hands-Free Calling, your
vehicle also sends OnStar your GPS location so that we
can provide you with location-based services.
OnStar service cannot work unless your vehicle is in a
place where OnStar has an agreement with a wireless
service provider for service in that area. OnStar service
also cannot work unless you are in a place where the
wireless service provider OnStar has hired for that areahas coverage, network capacity and reception when the
service is needed, and technology that is compatible
with the OnStar service. Not all services are available
everywhere, particularly in remote or enclosed areas, or
at all times.
Location information about your vehicle is only available if
the GPS satellite signals are unobstructed and available.
Your vehicle must have a working electrical system
(including adequate battery power) for the OnStar
equipment to operate. There are other problems OnStar
cannot control that may prevent OnStar from providing
OnStar service to you at any particular time or place.
Some examples are damage to important parts of your
vehicle in an accident, hills, tall buildings, tunnels,
weather or wireless phone network congestion.
Your Responsibility
Increase the radio volume if you cannot hear the OnStar
advisor. If the light next to the OnStar buttons is red, this
means that your system is not functioning properly and
should be checked by your dealer/retailer. If the light
appears clear (no light is appearing), your OnStar
subscription has expired. You can always press the
OnStar button to con rm that your OnStar equipment
is active.
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