2008 CADILLAC ESCALADE ESV phone

GM Mobility Reimbursement
Program
This program, available to qualied applicants, can
reimburse you up to $1,000 of the cost of eligible
aftermarket adaptive equipment required for your vehicle,
such as hand controls or a wheelchair/scooter lift.
The offer is available for a very limited period of time
from the date of vehicle purchase/lease. For more
details, or to determine your vehicle’s eligibility, visit
gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details. TTY
users call 1-800-263-3830. Roadside Service In the United States or Canada, call 1-800-882-1112 .
Text Telephone (TTY), U.S. only, call 1-888-889-2438.
Service is available 24 hours a day, 365 days a year.
As the owner of a new Cadillac vehicle, you are
automatically enrolled in the Cadillac Roadside
Service ®
program.
Who Is Covered? Roadside Service coverage is for the vehicle operator,
regardless of ownership. In Canada, a person driving
this vehicle without the consent of the owner is not
eligible for coverage.
Cadillac Owner Privileges™ The following services are provided in the U.S. and
Canada up to 5 years/100,000 miles (160 000 km),
whichever occurs rst, and, in Canada only, up
to a maximum coverage of $100. These services are
provided at a nominal charge if the vehicle is no longer
within the Powertrain warranty.
Roadside Service provides several Cadillac Owner
Privileges™ at “no charge,” throughout your Cadillac
Powertrain Warranty — 5 years/100,000 miles
(160 000 km).
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Cadillac Technician Roadside Service
(U.S. only) Cadillac’s exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner in the United States with the advantage of
contacting a Cadillac advisor and, where available, a
Cadillac trained dealer technician who can provide
on-site service.
A dealer technician will travel to your location within a
30 mile radius of a participating Cadillac dealership.
If beyond this radius, we will arrange to have your car
towed to the nearest Cadillac dealership. Each
technician travels with a specially equipped service
vehicle complete with the necessary Cadillac parts and
tools required to handle most roadside repairs.
Calling for Assistance For prompt and efficient assistance when calling, please
provide the following to the Roadside Service
Representative:
Your name, home address, and home telephone
number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number of the
vehicle Odometer reading, Vehicle Identication Number
(VIN), and delivery date of the vehicle
Description of the problem
Towing and Road Service Exclusions Specically excluded from Roadside Service coverage
are towing or services for vehicles operated on a
non-public roadway or highway, nes, impound towing
caused by a violation of local, Municipal, State, Provincial
or Federal law, and mounting, dismounting or changing of
snow tires, chains, or other traction devices.
Roadside Service is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Cadillac and General Motors of Canada Limited
reserve the right to make any changes or discontinue
the Roadside Service program at any time without
notication.
Scheduling Service Appointments When your vehicle requires warranty service, contact
your dealer/retailer and request an appointment.
By scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer/retailer can help minimize your inconvenience.
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If you need roadside assistance, call GM Roadside
Assistance. See Roadside Service on page 7-6 for
more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identication Number (VIN), insurance company and
policy number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable. Choose a reputable collision repair facility for your
vehicle. Whether you select a GM dealer/retailer or a
private collision repair facility to x the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable with
their work for a long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
Managing the Vehicle Damage
Repair Process In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine GM parts or recycled original GM parts.
Remember, recycled parts will not be covered by your
GM vehicle warranty.
Insurance pays the bill for the repair, but you must live
with the repair. Depending on your policy limits, your
insurance company may initially value the repair using
aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts.
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GM will not access this data or share it with others
except: with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee; in
response to an official request of police or similar
government office; as part of GM’s defense of litigation
through the discovery process; or, as required by
law. Data that GM collects or receives may also be used
for GM research needs or may be made available to
others for research purposes, where a need is shown
and the data is not tied to a specic vehicle or
vehicle owner.
OnStar ®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and
use. See also OnStar ®
System on page 2-50 in this
manual for more information. Navigation System If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID) RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
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Chemical Paint Spotting ................................. 5-105
Child Restraints
Child Restraint Systems ............................... 1-57
Infants and Young Children ........................... 1-53
Lower Anchors and Tethers for Children .......... 1-61
Older Children ............................................. 1-50
Securing a Child Restraint in a Rear Seat
Position .................................................. 1-69
Securing a Child Restraint in the Center Front
Seat Position ........................................... 1-71
Securing a Child Restraint in the Right Front
Seat Position ........................................... 1-72
Where to Put the Restraint ........................... 1-60
Cigarette Lighter ............................................. 3-25
Cleaning
Aluminum or Chrome-Plated Wheels ............. 5-104
Exterior Lamps/Lenses ................................ 5-102
Fabric/Carpet ............................................ 5-100
Finish Care ............................................... 5-102
Instrument Panel, Vinyl, and Other Plastic
Surfaces ............................................... 5-101
Interior ....................................................... 5-98
Leather .................................................... 5-100
Speaker Covers ......................................... 5-101
Tires ........................................................ 5-105
Underbody Maintenance ............................. 5-105
Washing Your Vehicle ................................. 5-102
Weatherstrips ............................................ 5-101
Windshield, Backglass, and Wiper Blades ...... 5-103
Wood Panels ............................................ 5-101 Climate Control System
Dual Automatic ............................................ 3-26
Outlet Adjustment ........................................ 3-31
Rear Air Conditioning and Heating System,
Electronic ................................................ 3-31
Clock ............................................................ 3-25
Clock, Setting ................................................. 3-71
Collision Damage Repair .................................. 7-10
Compass ............................................... 2-41, 2-43
Content Theft-Deterrent .................................... 2-21
Control
of a Vehicle .......................................... 4-3
Convenience Net ............................................ 2-63
Coolant
Engine Temperature Gage ............................ 3-42
Heater, Engine ............................................ 2-28
Surge Tank Pressure Cap ............................. 5-26
Cooled Seats ................................................... 1-5
Cooling System .............................................. 5-29
Cruise Control ................................................ 3-13
Cruise Control Light ........................................ 3-47
Cupholder(s) .................................................. 2-60
Customer Assistance Information
Courtesy Transportation .................................. 7-9
Customer Assistance for Text
Telephone (TTY) Users ............................... 7-5
Customer Assistance Offices ........................... 7-5
Customer Satisfaction Procedure ..................... 7-2
GM Mobility Reimbursement Program ............... 7-6
Reporting Safety Defects to General Motors .... 7-14
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