2008 CADILLAC ESCALADE ESV service

Parking Brake and Automatic
Transmission Park (P) Mechanism Check
{ CAUTION: When you are doing this check, your vehicle
could begin to move. You or others could be
injured and property could be damaged. Make
sure there is room in front of your vehicle in
case it begins to roll. Be ready to apply the
regular brake at once should the vehicle begin
to move. Park on a fairly steep hill, with the vehicle facing
downhill. Keeping your foot on the regular brake, set the
parking brake.
To check the parking brake’s holding ability:
With the engine running and transmission in
NEUTRAL (N), slowly remove foot pressure from
the regular brake pedal. Do this until the vehicle
is held by the parking brake only.
To check the PARK (P) mechanism’s holding
ability: With the engine running, shift to PARK (P).
Then release the parking brake followed by the
regular brake.
Contact your dealer/retailer if service is required.
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Hood and Liftgate Support Gas
Strut Service Visually inspect gas strut for signs of wear, corrosion,
cracks, loss of lubricant, or other damage. Check
the hold open ability of gas strut. If necessary, replace
with genuine parts from your dealer/retailer.
Underbody Flushing Service At least every spring, use plain water to ush any
corrosive materials from the underbody. Take care to
clean thoroughly any areas where mud and other debris
can collect. Recommended Fluids and
Lubricants Fluids and lubricants identied below by name, part
number, or specication can be obtained from your
dealer/retailer.
Usage Fluid/Lubricant
Engine Oil The engine requires a special
engine oil meeting GM Standard
GM4718M. Oils meeting this
standard can be identied as
synthetic, and should also be
identied with the American
Petroleum Institute (API) Certied
for Gasoline Engines starburst
symbol. However, not all synthetic
API oils with the starburst symbol
will meet this GM standard. Look for
and use only oil that meets GM
Standard GM4718M. For the proper
viscosity, see Engine Oil on
page 5-14 .
Engine Coolant 50/50 mixture of clean, drinkable
water and use only DEX-COOL ®
Coolant. See Engine Coolant on
page 5-24 .
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Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. See Maintenance Requirements on page 6-2 . Any additional
information from Owner Checks and Services on page 6-9 can be added on the following record pages. You should
retain all maintenance receipts.
Maintenance RecordDate Odometer
Reading Serviced By Maintenance Stamp Services Performed
6-17

Maintenance Record (cont’d)Date Odometer
Reading Serviced By Maintenance Stamp Services Performed
6-18

Maintenance Record (cont’d)Date Odometer
Reading Serviced By Maintenance Stamp Services Performed
6-19

Maintenance Record (cont’d)Date Odometer
Reading Serviced By Maintenance Stamp Services Performed
6-20

Customer Assistance and Information .............. .7-2
Customer Satisfaction Procedure ..................... .7-2
Online Owner Center ..................................... .7-4
Customer Assistance for Text
Telephone (TTY) Users ............................... .7-5
Customer Assistance Offices ........................... .7-5
GM Mobility Reimbursement Program ............... .7-6
Roadside Service .......................................... .7-6
Scheduling Service Appointments .................... .7-8
Courtesy Transportation .................................. .7-9
Collision Damage Repair ............................... .7-10 Reporting Safety Defects ............................... .7-13
Reporting Safety Defects to the
United States Government ......................... .7-13
Reporting Safety Defects to the
Canadian Government ............................... .7-13
Reporting Safety Defects to
General Motors ........................................ .7-14
Service Publications Ordering Information ........ .7-14
Vehicle Data Recording and Privacy ............... .7-15
Event Data Recorders .................................. .7-16
OnStar ®
..................................................... .7-17
Navigation System ....................................... .7-17
Radio Frequency Identication (RFID) ............. .7-17Section 7 Customer Assistance Information
7-1

Customer Assistance and
Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to
your dealer and to Cadillac. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
United States, contact the Cadillac Customer Assistance
Center, 24 hours a day, by calling 1-800-458-8006.
In Canada, contact the Canadian Cadillac Customer
Communication Centre by calling 1-888-446-2000. We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (VIN). This is
available from the vehicle registration or title,
or the plate at the top left of the instrument panel
and visible through the windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting Cadillac, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if you
have a concern.
STEP THREE (United States Owners): Both General
Motors and your dealer are committed to making
sure you are completely satised with your new vehicle.
However, if you continue to remain unsatised after
following the procedure outlined in Steps One and Two,
you should le with the Better Business Bureau (BBB)
Auto Line Program to enforce your rights.
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
7-2