2008 CADILLAC CTS tow

Calling for Assistance
For prompt and efficient assistance when calling,
please provide the following to the Roadside Service
Representative:
Your name, home address, and home telephone
number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number of
the vehicle
Odometer reading, Vehicle Identication
Number (VIN), and delivery date of the vehicle
Description of the problem
Towing and Road Service Exclusions
Specically excluded from Roadside Service coverage
are towing or services for vehicles operated on a
non-public roadway or highway, nes, impound towing
caused by a violation of local, Municipal, State,
Provincial or Federal law, and mounting, dismounting or
changing of snow tires, chains, or other traction devices.
Roadside Service is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Cadillac and General Motors of Canada Limited
reserve the right to make any changes or discontinue
the Roadside Service program at any time without
notication.
Scheduling Service Appointments
When your vehicle requires warranty service, contact
your dealer/retailer and request an appointment.
By scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer/retailer can help minimize your inconvenience.
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If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from
the tow truck operator or write down the driver’s
name, the service’s name, and the phone number.
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these
items in your vehicle.
Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identication Number (VIN), insurance company
and policy number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from the
scene of the crash. They will walk you through
the information they will need. If they ask for
a police report, phone or go to the police
department headquarters the next day and you
can get a copy of the report for a nominal fee.
In some states/provinces with “no fault” insurance
laws, a report may not be necessary. This is
especially true if there are no injuries and both
vehicles are driveable.
Choose a reputable collision repair facility for your
vehicle. Whether you select a GM dealer/retailer
or a private collision repair facility to x the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable
with their work for a long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
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Managing the Vehicle Damage
Repair Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine GM parts or recycled original GM parts.
Remember, recycled parts will not be covered by
your GM vehicle warranty.
Insurance pays the bill for the repair, but you must
live with the repair. Depending on your policy limits,
your insurance company may initially value the repair
using aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts. Remember
if your vehicle is leased you may be obligated to have the
vehicle repaired with Genuine GM parts, even if your
insurance coverage does not pay the full cost.
If another party’s insurance company is paying for
the repairs, you are not obligated to accept a repair
valuation based on that insurance company’s collision
policy repair limits, as you have no contractual limits with
that company. In such cases, you can have control of
the repair and parts choices as long as cost stays within
reasonable limits.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which
could cause a crash or could cause injury or
death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA)
in addition to notifying General Motors.
If NHTSA receives similar complaints, it may open
an investigation, and if it nds that a safety defect
exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot
become involved in individual problems between
you, your dealer/retailer, or General Motors.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov; or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington D.C., 20590
You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
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Power (cont.)
Lumbar Controls........................................... 1-6
Retained Accessory (RAP)............................2-35
Seat ............................................................ 1-5
Steering Fluid.............................................5-39
Tilt Wheel and Telescopic Steering Column....... 3-7
Windows....................................................2-25
Privacy..........................................................7-18
Event Data Recorders..................................7-19
Navigation System.......................................7-20
OnStar .......................................................7-20
Radio Frequency Identication.......................7-20
Programmable Automatic Door Locks.................2-20
R
Radio Frequency Identication (RFID), Privacy....7-20
Radio(s)........................................................3-83
Radios
Navigation/Radio System,
see Navigation Manual............................3-111
Reception.................................................3-125
Theft-Deterrent..........................................3-124
Rainsense™ Wipers........................................3-10
Reading Lamps..............................................3-21
Rear Axle......................................................5-51
Limited-Slip.................................................. 4-7
Rear Door Security Locks................................2-20Rearview Mirror, Automatic Dimming with
OnStar
®.....................................................2-50
Reclining Seatbacks.......................................... 1-8
Recommended Fluids and Lubricants.................6-14
Recreational Vehicle Towing.............................4-28
Remote, Keyless Access System........................ 2-9
Remote Keyless Entry (RKE) System.................. 2-6
Remote Keyless Entry (RKE) System, Operation . . . 2-7
Remote Vehicle Start.......................................2-16
Removing the Flat Tire and Installing the
Spare Tire................................................5-105
Removing the Spare Tire and Tools.................5-104
Replacement Bulbs.........................................5-57
Replacement Parts, Maintenance......................6-16
Reporting Safety Defects
Canadian Government..................................7-17
General Motors...........................................7-17
United States Government............................7-16
Restraint System Check
Checking the Restraint Systems....................1-72
Replacing Restraint System Parts
After a Crash..........................................1-73
Retained Accessory Power (RAP)......................2-35
Roadside
Service........................................................ 7-7
Rocking Your Vehicle to Get it Out....................4-22
Routing, Engine Drive Belt...............................6-17
Running Out of Fuel........................................2-49
10

Storage Areas
Center Console Storage Area........................2-63
Convenience Net.........................................2-63
Cupholders.................................................2-62
Glove Box..................................................2-62
Instrument Panel Storage Area......................2-63
Stuck in Sand, Mud, Ice, or Snow.....................4-21
Sun Visors.....................................................2-27
Sunroof.........................................................2-63
T
Tachometer....................................................3-32
Telescopic Steering Column, Power Tilt Wheel...... 3-7
Telescopic Wheel.............................................. 3-6
Theft-Deterrent, Radio....................................3-124
Theft-Deterrent System....................................2-28
Theft-Deterrent Systems...................................2-28
Immobilizer.................................................2-29
Immobilizer Operation..........................2-30, 2-31
Tilt Wheel........................................................ 3-6
Tire
Pressure Light.............................................3-41
Tires.............................................................5-58
Aluminum or Chrome-Plated Wheels,
Cleaning...............................................5-118
Buying New Tires........................................5-76Tires (cont.)
Chains.......................................................5-82
Changing a Flat Tire..................................5-102
Cleaning...................................................5-118
Compact Spare Tire...................................5-111
Different Size..............................................5-78
High-Speed Operation..................................5-68
If a Tire Goes Flat.......................................5-82
Ination - Tire Pressure................................5-66
Inspection and Rotation................................5-74
Installing the Spare Tire..............................5-105
Pressure Monitor Operation...........................5-70
Pressure Monitor System..............................5-69
Removing the Flat Tire...............................5-105
Removing the Spare Tire and Tools..............5-104
Storing a Flat or Spare Tire and Tools..........5-110
Tire Sealant and Compressor Kit...........5-84, 5-93
Tire Sidewall Labeling..................................5-60
Tire Terminology and Denitions....................5-63
Uniform Tire Quality Grading.........................5-78
Wheel Alignment and Tire Balance.................5-80
Wheel Replacement.....................................
5-80
When It Is Time for New Tires......................5-75
Winter Tires................................................5-60
Towing
Recreational Vehicle.....................................4-28
Towing a Trailer..........................................4-30
Your Vehicle...............................................4-28
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