2008 BMW Z4 M COUPE service

Inspection I
Only those items of inspection work which apply to your vehicle will be performed. This list is subject
to amendment.
Undercarriage Z4 M Coupe,
Roadster
Change oil and oil filter while engine is at normal operating temperature. Use only
Castrol TWS Motorsport SAE 10W-60 Synthetic, or Castrol Formula RS 10-60
Synthetic oil; BMW p/n 07 51 0 009 420. •
Check transmission for leaks. •
Check rear axle for leaks. •
Half-shafts: Check for leaks at flexible boots. •
Visually check fuel tank, lines and connections for leaks. •
Check condition, position, and mounting of exhaust system. Examine for leaks. •
Check steering for absence of play, condition of suspension track rods, front axle
joints, steering linkage and joint disc. •
Check overall thickness of front and rear disc brake pads using special tool. If
replacement is necessary: Examine brake disc surfaces. Clean brake pad contact
points in calipers. Grease wheel centering hubs. Check thickness of parking brake
linings only when replacing rear brake pads. Check brake system connections and
lines for leaks, damage and incorrect positioning. •
Check parking brake actuation. Adjust if necessary. •
Check all tire pressures. Correct if necessary. Check condition of tires (outer
surface [left/right]), tread wear and pattern; in case of uneven tread wear, readjust
wheel alignment if requested (invoice separately). •
Inspect entire body according to terms of rust perforation limited warranty (must be
performed at least every two years). •
Engine Compartment
Read out diagnostic system.
•
Check engine cooling system/heater hose connections for leaks. Check coolant
level and antifreeze protection level. Add coolant if required. •
Check windshield washer fluid level and antifreeze protection. Fill up and/or correct
if required. •
Check air conditioner for operation. •
Replace microfilter (Note: reduce replacement interval in dusty operating
conditions). •
Reset service interval indicator. •
Check brake fluid level. Add fluid if needed. •
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Inspection II
Includes all items listed under Inspection I, and the following checks and maintenance operations.
Engine Compartment Z4 M Coupe,
Roadster
Replace air cleaner element. (Note: Reduce replacement interval in dusty operating
conditions). •
Replace spark plugs. •
Undercarriage
Replace transmission fluid. •
Replace differential oil. •
Brake Fluid Service
Replace brake fluid every 2 years (time interval begins from the vehicle’s production
date). •
Oxygen Sensor Service
Replace Oxygen Sensor every 120,000 miles.
•
M-Mobility System Service
Replace sealant cartridge every 4 years. •
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Emission Control Maintenance Schedule Z4 M Coupe and Roadster
The maintenance schedule as shown is required
for the proper functioning of the emission con-
trol systems for optimum vehicle performance
and fuel economy.
Abbreviations:
I - Inspect
R - Replace part(s) and/or fluid listed
Basic Engine
Engine oil ........................
Engine oil filter .....................
Fuel System
Air filter ..........................
Ignition System
Spark plugs .......................
Emission Control Components
Oxygen sensor .....................
Z4 M Coupe,
Roadster
Oil Service
Inspection I
Oil Service
Inspection II
R
R R
R R
R R
R
R
R
Replace at intervals of 120,000 miles
Oxygen Sensor Service: The oxygen sensor deteriorates strictly on a mileage basis and must there-
fore be replaced to maximize vehicle fuel economy and minimize exhaust pollution.
The mileage interval varies according to individual driving conditions and is determined by the service
interval indicator.
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BMW Engine Oil Service stamps
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Customer Assistance Information
Your satisfaction with our product and the ser-
vices provided by authorized BMW centers is of
great importance to us. We take pride in our
product, as does the BMW center who services
it. If you should ever have a question regarding
your BMW center’s service or your BMW’s per-
formance, we recommend that you contact your
authorized BMW center. Should you travel to an
unfamiliar area, the BMW center directory pro-
vided at the time of delivery will help you locate
the nearest authorized BMW center. The centers
listed are equipped to help you with matters
related to your BMW vehicle.
When contacting an authorized BMW center, we
suggest that depending upon the nature of your
contact, you discuss it with either the Sales,
Service, or Parts Manager.
As all matters are resolved at the BMW center
level, it is important that they be given the
opportunity to provide a solution. Should you
feel that you were not provided with the proper
response, we urge you to contact the General
Manager or BMW Center Operator.
Despite the best intentions of all parties, a mis-
understanding may occur between you and your
BMW center. Should this occur and you require
further assistance, please contact the BMW NA
Customer Relations and Services Department at
1 800 831-1117. When contacting us, we ask
that you provide the following information:
 Your name, address and telephone number
 Vehicle Identification Number (last seven
digits)
 Vehicle’s delivery date
 Vehicle mileage
 Selling BMW center’s name
 Servicing BMW center’s name
 Description of the problem
A BMW NA Customer Relations Representative
will carefully review all the facts involved and let
you know what further action will be taken in
conjunction with your BMW center. Please
remember: the first step in resolving a complaint
is to contact the authorized BMW center that performed the work on your vehicle. They have
the necessary equipment and the personnel to
achieve this goal.
We are confident that every effort will be made
to ensure your satisfaction.
Customer Assistance – Notification
During a specific period (for example, the earlier
of 12 months or 12,000 miles, though this
period varies by state), some states require us
or our authorized BMW center, to repair in a rea-
sonable number of attempts, any defect or con-
dition which substantially impairs the use, value,
or safety of a new vehicle sold, leased or regis-
tered in that state.
A “reasonable number of attempts” is generally
defined as (i) four or more attempts to repair the
same defect (the number of attempts vary by
state) or (ii) the vehicle is out of service by rea-
son of one or more repair(s) for more than a
cumulative total of 30 days (this period varies by
state), except for delays created by conditions
beyond our control.
If we are unable to correct a defect or condition
covered by these statutes in a reasonable num-
ber of attempts, we may be obligated either to
replace the vehicle or reimburse the owner/les-
see in an amount equal to the purchase price or
lease payments paid by the owner/lessee, less
the amount directly attributable to use of the
vehicle by the owner/lessee.
You should send written notification directly
to BMW of North America, LLC of the exist-
ence of an alleged defect. Send written com-
munication to the Customer Relations and
Services Department address listed below.
BMW of North America, LLC
Customer Relations and Services Department
P.O. BOX 1227
Westwood, New Jersey 07675-1227
Telephone: 1 800 831-1117
21

4. In order to file a claim withBBBAUTO
LINE, you will have to provide your name
and address, the brand name and vehicle
identification number (VIN) of your vehicle,
and a statement of the nature of your prob-
lem or complaint. You will also be asked to
provide: the approximate date of your acqui-
sition of the vehicle, the vehicle’s current
mileage, the approximate date and mileage
at the time any problem(s) were first brought
to the attention of BMW NA or one of our
dealers, and a statement of the relief you are
seeking.
5. BBB AUTO LINE staff may try to help
resolve your dispute through mediation. If
mediation is not successful, or if you do not
wish to participate in mediation, claims
within the program’s jurisdiction may be pre-
sented to an arbitrator at an informal hear-
ing. The arbitrator’s decision should
ordinarily be issued within 40 days from the
time your complaint is filed; there may be a
delay of 7 days if you did not first contact
BMW NA about your problem, or a delay of
up to 30 days if the arbitrator requests an
inspection/report by an impartial technical
expert or further investigation and report by
BBB AUTO LINE.
6. You are required to use BBBAUTO LINE
before asserting in court any rights or reme-
dies conferred by California Civil Code Sec-
tion 1793.22. You are not required to use
BBB AUTO LINE before pursuing rights and
remedies under any other state or federal
law. “You are also required to use BBB
AUTO LINE before exercising rights or seek-
ing remedies created by Title I of the Mag-
nuson-Moss Warranty Act, 15 U.S.C. sec.
2301 et seq. If you choose to seek redress
by pursuing rights and remedies not created
by California Civil Code Section 1793.22 or
Title I of the Magnuson-Moss Warranty Act,
resort to BBBAUTO LINE is not required by
those statutes.” 7. California Civil Code Section 1793.2(d)
requires that, if BMW NA or its representa-
tive is unable to repair a new motor vehicle
to conform to the vehicle’s applicable
express warranty after a reasonable number
of attempts, BMW NA may be required to
replace or repurchase the vehicle. California
Civil Code Section 1793.22(b) creates a pre-
sumption that BMW NA has had a reason-
able number of attempts to conform the
vehicle to its applicable express warranties
if, within 18 months from delivery to the
buyer or 18,000 miles on the vehicle’s
odometer, whichever occurs first, one or
more of the following occurs:
• The same nonconformity [a failure to con-
form to the written warranty that substan-
tially impairs the use, value or safety of the
vehicle] results in a condition that is likely
to cause death or serious bodily injury if the
vehicle is driven AND the nonconformity
has been subject to repair two or more
times by BMW NA or its agents AND the
buyer or lessee has directly notified
BMW NA of the need for the repair of the
nonconformity; OR
• The same nonconformity has been subject
to repair 4 or more times by BMW NA or its
agents AND the buyer has notified
BMW NA of the need for the repair of the
nonconformity; OR
• The vehicle is out of service by reason of
repair of nonconformities by BMW NA or its
agents for a cumulative total of more than
30 calendar days after delivery of the vehi-
cle to the buyer.
NOTICE TO BMW AS REQUIRED ABOVE
SHALL BE SENT TO THE FOLLOWING
ADDRESS:
BMW of North America, LLC
Customer Relations and Services Department P.O. Box 1227
Westwood, New Jersey 07675-1227 1 800 831-1117
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8. The following remedies may be sought in BBB AUTO LINE: repairs, reimbursement
for money paid to repair a vehicle or other
expenses incurred as a result of a vehicle
nonconformity, repurchase or replacement
of your vehicle and compensation for dam-
ages and remedies available under
BMW NA’s written warranty or applicable
law.
9. The following remedies may notbe sought
in BBB AUTO LINE: punitive or multiple
damages, attorneys’ fees, or consequential
damages other than as provided in California
Civil Code Section 1794(a) and (b).
10. You may reject the decision issued by a BBB AUTO LINE arbitrator. If you reject the
decision, you will be free to pursue further
legal action. The arbitrator’s decision and
any findings will be admissible in a court
action.
11. If you accept the arbitrator’s decision, BMW NA will be bound by the decision, and
will comply with the decision within a rea-
sonable time not to exceed 30 days after we
receive notice of your acceptance of the
decision.
12. Please call BBBAUTO LINE at
1 800 955-5100 for further details about
the program. IDAHO Residents IMPOR-
TANT: IF THIS VEHICLE IS DEFECTIVE,
YOU MAY BE ENTITLED UNDER THE
STATE’S LEMON LAW TO REPLACE-
MENT OF IT OR A REFUND OF ITS PUR-
CHASE PRICE OR YOUR LEASE
PAYMENTS. HOWEVER, TO BE ENTITLED
TO REFUND OR REPLACEMENT, YOU
MUST FIRST NOTIFY THE MANUFAC-
TURER, ITS AGENT, OR ITS AUTHORIZED
DEALER OF THE PROBLEM IN WRITING
AND GIVE THEM AN OPPORTUNITY TO
REPAIR THE VEHICLE. YOU ALSO HAVE A
RIGHT TO SUBMIT YOUR CASE TO THE
CONSUMER ARBITRATION PROGRAM
WHICH THE MANUFACTURER MUST
OFFER IN THIS STATE.Special Programs
SOMETIMES BMW OF NORTH AMERICA,
LLC (BMW NA) OFFERS A SPECIAL
ADJUSTMENT PROGRAM TO PAY ALL OR
PART OF THE COST OF CERTAIN REPAIRS
BEYOND THE TERMS OF THE WARRANTY.
CHECK WITH YOUR BMW CENTER TO
DETERMINE WHETHER ANY ADJUSTMENT
PROGRAM IS APPLICABLE TO YOUR
MOTOR VEHICLE.
BMW Roadside Assistance
The BMW Roadside Assistance Program
reflects BMW’s commitment to your complete
satisfaction with the BMW ownership
experience.
It is available for U.S. version BMWs in all
50 states, Canada, and Puerto Rico 24 hours a
day, 365 days a year.
It is a valuable benefit provided to you at no
additional cost. (Subject to certain limitations
and exclusions noted on page 27).
Service provided by AAA and its affiliated clubs,
Heathrow, Florida 32746.
The BMW Roadside Assistance Program is not
a warranty and does not affect your rights under
the New Vehicle Limited Warranty.
Owner’s Eligibility
You are covered if your vehicle is:
 A new BMW automobile, distributed by
BMW NA, and purchased at an authorized
BMW center, OR;
 A new BMW automobile, purchased under
the BMW NA European Delivery Plan, OR;
 A new, U.S. version, BMW automobile pur-
chased under the Diplomatic or Military Sales
programs, operated in any of the 50 states,
Canada and Puerto Rico.
Coverage is provided for the vehicle itself,
regardless of the driver.
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Protection:
New BMWs — Protection is provided for
4 years/unlimited miles. NOTE: This does not
affect warranty coverage which remains at
4 years/50,000 miles.
Certified Pre-Owned BMWs — 6 years/unlimited
miles from the in-service date.
Getting Started
A temporary Roadside Assistance card can be
found inside your vehicle portfolio. It contains
the 24-hour toll-free number for Roadside
Assistance.
For your convenience a decal which shows the
same information as the Roadside Assistance
card, has been affixed to the tool kit cover on
the trunk lid.
In a few weeks you will receive a permanent
Roadside Assistance card by mail. The original
in-service date and vehicle identification number
(VIN) are embossed on the card.
This card should be carried by the driver of your
BMW.
Calling For Assistance
The toll-free BMW Roadside Assistance number
(1 800 332-4269) is answered by a BMW Road-
side Assistance service representative. In order
for you to receive quick and reliable services, it
is essential that you provide detailed and accu-
rate information to the service representative.
Be prepared to give:
 Your name and address
 Your complete Vehicle Identification Number
(found on your vehicle registration, your per-
manent Roadside Assistance card or on the
bottom driver’s side of your windshield)
 Model description of your vehicle
 Original in-service date (located on your
Roadside Assistance card)
 License plate number of your vehicle
 Vehicle location (including nearby crossroads/
intersections, highway mile markers, street
numbers, landmarks, etc.) 
Location you are calling from (including a
telephone number where you can be
reached). If you are calling from a public
phone wait there for the return call. Do not
leave this location without informing the
Roadside Assistance service representative.
 A description of your vehicle’s problem. Spe-
cific and accurate information will enable the
Roadside Assistance service representative to
provide the proper help.
Emergency Valet service Should there be a
need beyond BMW Roadside Assistance, Emer-
gency Valet service will provide a personal
assistant who will help in every way to get you
to your final destination. Emergency Valet ser-
vice will help you locate a rental car or taxi
agency, hotel or even help procure airline reser-
vations. In event of an emergency, this service
will assist you in getting information out to the
proper party whether it’s business or personal. If
unable to contact, the message relay service will
document the information, and will make rea-
sonable efforts to deliver the message to the
message recipient.
Personalized Trip Routing Leave the planning
to us. Simply give one of our Roadside Assis-
tance service representatives a call, and we will
provide you with detailed, easy to read, comput-
erized trip itinerary and companion map pack-
age. Please allow two weeks to process your
request.
Services
From the information you provide, the BMW
Roadside Assistance service representative will
determine the type of help required.
Dispatch Service
A service provider will be dispatched to the site
of your disabled vehicle.
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