Giving and receiving assistance
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Giving and receiving assistance
Emergency request
Conditions for an emergency request:
>Full preparation package mobile phone.
With this equipment, an emergency request
is still possible when no mobile phone is
paired in the vehicle.
>BMW Assist is activated.
Activating BMW Assist, refer to page226.
>Radio readiness is switched on.
>The BMW Assist system is logged in on a
wireless communications network.
>The emergency request system is opera-
ble.
When the contract of participation with BMW
Assist expires, the BMW Assist system can be
deactivated by a BMW Sports Activity Vehicle
Center without having to visit a workshop. Once
the BMW Assist system has been deactivated,
emergency requests are not possible. The
BMW Assist system be reactivated by a BMW
Sports Activity Vehicle Center after signing a
new contract.
Initiating an emergency request
1.Briefly press protective cover to open.
Depending on the vehicle's equipment, the
arrangement of the switches and indicator
lamps may differ somewhat.
2.Press the SOS button for at least 2 sec-
onds.The LED in the button lights up. As soon as the
voice connection to the BMW Assist Response
Center has been established, the LED flashes.
When the emergency request is received at the
BMW Assist Response Center, the BMW Assist
Response Center contacts you and takes fur-
ther steps to help you. Even if you are unable to
answer, the BMW Assist Response Center can
take further steps to help you under certain
conditions.
If conditions allow, remain in the vehicle until
the connection has been established. You will
then be able to provide a detailed description of
the situation.
If the current position of your vehicle can be
determined, it will be forwarded to the BMW
Assist Response Center.
If the LED flashes, but you are unable to hear
the BMW Assist Response Center through the
hands-free system, this could indicate, for
instance, that the hands-free system is no
longer operational. However, you may then still
be audible for the BMW Assist Response Cen-
ter.
Under certain conditions, an emergency
request is automatically initiated immediately
after a severe accident. The automatic collision
notification is not affected by the button being
pressed.
For technical reasons, the emergency
request cannot be guaranteed under
unfavorable conditions.<
