191
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BMW Assist
BMW Assist provides you with various services.
For example, the position data of your vehicle
can be transmitted to the BMW Assist
Response Center if an emergency request
* has
been initiated.
Many BMW Assist services depend on the indi-
vidually agreed contract.
After your contract has expired, the BMW
Assist system will be deactivated by the BMW
Assist Response Center without you having to
visit a BMW center. Following the deactivation
of the BMW Assist systems, no BMW Assist
service is available. The BMW Assist system be
reactivated by a BMW center after signing a
new contract.
Requirements
You can use BMW Assist when the following
requirements are met:
>The installed BMW Assist system is logged
on to a mobile phone network. This network
must be capable of transmitting the ser-
vices.
>To transmit position data, the vehicle must
be able to determine the current position.
>In order to activate and update BMW Assist,
a GPS signal must be available.
>You have subscribed to BMW Assist with
your BMW center or with the BMW Assist
Response Center. Enabling must have
been completed.
>BMW Assist is activated, refer to page196.
Offered services
The following services are available via
BMW Assist:
>Emergency request, refer to page224:
When you press the SOS button, a connec-
tion is established to the BMW Assist
Response Center. The BMW Assist
Response Center contacts you and takes
further steps to help you.
>Automatic collision notification:
Under certain conditions a connection is
established to the BMW Assist Response
Center directly following a serious accident.
If possible, the BMW Assist Response Cen-
ter contacts you and takes further steps to
help you.
>Enhanced roadside assistance:
You can call Roadside Assistance
* of the
BMW Group should you require help in the
event of a breakdown. If possible, the vehi-
cle and position data are transmitted in the
process.
>BMW Customer Relations:
For information related to your vehicle, call
BMW Customer Relations.
>TeleService:
The data on the service status of your vehi-
cle or on required inspections are transmit-
ted to your BMW center either automati-
cally prior to the due date or when you
request a BMW service appointment.
>Remote door unlock:
Inform the BMW Assist Response Center,
e.g. if your remote control is not available
and you want to have the vehicle unlocked.
>Stolen vehicle recovery:
After your vehicle has been reported to the
police as stolen, the BMW Assist Response
Center can locate its position. To do this,
the vehicle electronics must be ready for
operation.
*
BMW Assist
192 In addition, you can be provided with other ser-
vices, e.g. the concierge service or information
on route planning, traffic conditions, and the
weather. With Critical Calling, you can make a
limited number of calls via the BMW Assist
Response Center, e.g. if you do not have your
mobile phone with you.
Press the SOS button to contact the BMW
Assist Response Center, see below.
You also have access to the BMW Assist con-
cierge service via the Internet.
Characteristics of the offered services
The following characteristics apply to the ser-
vices:
>The services offered are country-specific.
>Voice contact is established or data are
transferred, depending on the equipment
and the country. In some countries, it is
possible to do both.
>The data transmitted can, for example, be
the vehicle data, your current position or the
CBS Condition Based Service data.
Using services
Contacting BMW Assist Response
Center
You can contact the BMW Assist Response
Center via the SOS button.
1.Briefly press protective cover to open.
With some vehicle equipment packages or
in the Convertible, the arrangement of the
switches and indicator lamps may differ
somewhat.
2.Press the button for at least 2 seconds.The BMW Assist Response Center is con-
tacted.
Roadside assistance
iDrive, for operating principle refer to page16.
1.Press the button.
This opens the start menu.
2.Move the controller forwards to select
"Communication".
3.Change to upper field if necessary. Turn the
controller until "BMW Assist" is selected
and press the controller.
4.Select "Roadside Assistance" and press
the controller.
If the location can be determined, the cur-
rent vehicle position is displayed.
BMW Assist
194 The data relevant for service are transmitted.
Your BMW center will contact you to set up an
appointment for service.
Contacting BMW Customer Relations
For information on all aspects of your vehicle,
you can contact BMW Customer Relations.
1.Press the button.
This opens the start menu.
2.Move the controller forwards to select
"Communication".
3.Change to upper field if necessary. Turn the
controller until "BMW Assist" is selected
and press the controller.
4.Select "Customer Relations".
5.Press the controller.
6.Select "Start service" and press the con-
troller.
You are connected to the BMW Hotline by the
BMW Assist Response Center.
Concierge service*
When you call the concierge service of
BMW Assist, you can, for example, obtain infor-
mation on current events, filling stations or
hotels and have their phone numbers and
addresses transmitted. Many hotels can be
booked directly through the BMW Assist Con-
cierge service.
The concierge service must be enabled sepa-
rately by the BMW Assist Response Center.
Calling up information
1.Press the button.
This opens the start menu.
2.Move the controller forwards to select
"Communication".
3.Change to upper field if necessary. Turn the
controller until "BMW Assist" is selected
and press the controller.
4.Select "Concierge" and press the control-
ler.
5.Select "Start Service" and press the con-
troller.
The BMW Assist Response Center will connect
you with a BMW Assist Concierge.
195
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Displaying transmitted data
Select the received message if necessary and
press the controller.
Dialing a phone number or transferring
an address for destination guidance
1.Select "Options" and press the controller.
2.Select a menu item:
>With "Call" you can establish a telephone
connection. A prerequisite for this is that
your Bluetooth mobile phone has been
paired with the vehicle.
>Press "Select as destination" to transfer the
address to the navigation system for desti-
nation guidance.
Updating BMW Assist
Displaying and updating services
You will be notified of any changes in the ser-
vices offered by BMW Assist. In this case, you
should update the service functions.1.Press the button.
This opens the start menu.
2.Press the controller to open the menu.
3.Turn the controller until "Settings" is
selected and press the controller.
4.Turn the controller until "BMW Service set-
tings" is selected and press the controller.
5.Change to upper field if necessary. Turn the
controller until "Service Status" is selected
and press the controller.
The currently available BMW Assist ser-
vices are displayed.
6.If applicable, select "Options" and press the
controller.
7.Select "Update services" and press the
controller.
Giving and receiving assistance
224
Giving and receiving assistance
Emergency request
Conditions for an emergency request:
>Full preparation package mobile phone.
With this equipment, an emergency request
is still possible when no mobile phone is
paired in the vehicle.
>BMW Assist is activated.
Activating BMW Assist, refer to page196.
>Radio readiness is activated.
>The BMW Assist system is logged on to a
mobile phone network.
>The emergency request system is opera-
ble.
Once your service contract for BMW Assist
expires, the BMW Assist system can be deacti-
vated by a BMW center without you having to
visit a workshop. Following deactivation of the
BMW Assist system, no emergency requests
can be made. The BMW Assist system can be
reactivated after concluding a new agreement
at a BMW center.
Initiating an emergency request
1.Briefly press protective cover to open.
With some vehicle equipment packages or
in the Convertible, the arrangement of the
switches and indicator lamps may differ
somewhat.
2.Press the SOS button for at least 2 sec-
onds.The LED in the button lights up. As soon as the
voice connection to the BMW Assist Response
Center has been established, the LED flashes.
When the emergency request is received at the
BMW Assist Response Center, the BMW Assist
Response Center contacts you and arranges
for additional steps to help you.
If conditions allow, remain in the vehicle until
the connection has been established. You will
then be able to provide a detailed description of
the situation.
If the current position of your vehicle can be
determined, it will be transmitted to the BMW
Assist Response Center.
If the LED is flashing but the BMW Assist
Response Center cannot be heard over the
hands-free system, it is possible that the
hands-free system is malfunctioning. You may
still be heard by the BMW Assist Response
Center, however.
Under certain conditions, an emergency
request is automatically initiated immediately
after a severe accident. The automatic collision
notification is not affected by the button being
pressed.
For technical reasons, the emergency request
cannot be guaranteed under unfavorable condi-
tions.
You can also use other services of
BMW Assist with this button, refer to
page191.<
Mobility
225Reference
At a glance
Controls
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Communications
Navigation
Entertainment
Warning triangle*
The warning triangle is located on the left-hand
side in the luggage compartment.
First-aid kit*
The first-aid kit is located in the filler element of
the rear seat backrest.
1.Press the button downward and pull the
filler element forward.
2.Take out first-aid kit.
To refit the filler element, insert the two
bottom tabs into the strip and press the
filler element back into place. Make sure that
you do not damage the rear seat upholstery.
the expiration dates of each of the items regu-
larly and replace any whose expiration dates
have passed.
Roadside Assistance*
BMW Roadside Assistance offers you assis-
tance in the event of a breakdown around the
clock, including on weekends and public holi-
days.
The phone numbers of the Roadside Assis-
tance in your home country can be found in the
BMW Contact directory.
With BMW Assist you can contact the Roadside
Assistance of the BMW Group for assistance in
the event of a breakdown directly via iDrive,
refer to page192.
Jump starting
When your battery is discharged, you can use
two jumper cables to start your BMW with
power from the battery in a second vehicle. You
can also use the same method to help start
another vehicle. Use only jumper cables with
fully-insulated clamp handles.
To avoid the risk of potentially fatal injury,
always avoid all contact with electrical
components while the engine is running. Care-
fully adhere to the following sequence, both to
prevent damage to one or both vehicles, and to
guard against possible personal injuries.<
Preparing
1.Check whether the battery of the other
vehicle has a voltage of 12 Volts and
approximately the same capacitance in Ah.
This information can be found on the bat-
tery.
2.Switch off the engine of the vehicle provid-
ing assistance.
3.Switch off any electrical systems and com-
ponents in both vehicles.
Short commands of voice command system
236
Short commands of voice command
system
With short commands you can run certain func-
tions directly, regardless of which menu item is
selected. Here are the important short commands for the
voice command system.
Assistance window
Communication
*
FunctionCommand
To open the assistance window20{Assistance window}
To select the display in the assistance window20{Assistance window map facing north},
{Assistance window map direction of travel},
{Assistance window arrow display},
{Assistance window perspective},
{Assistance window current position},
{Assistance window trip computer} or
{Assistance window onboard info}
To change scale in assistance window124{Assistance window scale ... feet} or
{Assistance window scale ... miles}
FunctionCommand
To activate telephone183{Phone}
To dial phone number183{Dial number}
To display the phone book184{A to Z}
To dial from phone book184{Call ...} or
{Dial name}
To display "Top 8"185{Top 8}
To redial185{Redial}
To display "Received calls"185{Received calls}
To display "Missed calls"185{Missed calls}
To display "Bluetooth"177{Bluetooth}
To open BMW Assist 191{BMW Assist}
To open BMW Service, Services191{BMW Service}
To open "BMW Contact"185{BMW Contact}
To open "BMW Contact Numbers"193{BMW Contact numbers}
To open "Roadside Assistance"192{Roadside Assistance}
Everything from A to Z
240
Everything from A to Z
Index
"..." Identifies Control Display
texts used to select
individual functions, and
indicates where to find them
in the text.
A
ABS Antilock Brake
System82
– indicator lamp84
Accepted calls184
Accessories6
Accident, refer to Emergency
request224
Activated-charcoal filter for
automatic climate
control105
Activating hour signal78
"Activation time" for parked-
car ventilation106
Active front head restraints48
Adapter for spare key28
Adaptive brake lamps, refer to
Brake force display90
Adaptive Head Light98
"Add digits" for mobile
phone184
Additives
– coolant213
– engine oil, refer to Approved
engine oils212
"Address book" for navigation
system134
Address for navigation
– deleting135
– entering126,129
– selecting134
– storing134
– storing current position134
"Add to address book"133
"Add to destination
list"129,131Adjusting interior
temperature102
Adjusting thigh support46
Adjusting tone in audio mode,
refer to Tone control151
"After door opened"48
"After unlocking"48
Airbags90
– deactivating, refer to
Exception for front
passenger seat56
– indicator/warning lamp92
– indicator lamp for front
passenger airbags91
– sitting safely45
Air distribution
– automatic102
– manual103
Airing, refer to Ventilation105
Air outlets, refer to
Ventilation105
Air recirculation, refer to AUC
Automatic recirculated-air
control104
"Air recirculation on / off"53
Air supply, automatic climate
control101
Air volume103
AKI, refer to Fuel
specifications201
Alarm system35
– avoiding unintentional
alarms36
– interior motion sensor36
– switching off alarm35
– switching off tilt alarm
sensor and interior motion
sensor36
– tilt alarm sensor36
"All channels"162
"All doors"30
All-season tires, refer to
Winter tires206"All stations", calling up with
radio154,157
Alterations, technical, refer to
For your own safety6
"AM", reception
range150,154
Antenna, refer to Caring for
your vehicle brochure
Antenna for mobile phone176
Antifreeze
– coolant213
– washer fluid67
Antilock Brake System
ABS82
Anti-theft alarm system, refer
to Alarm system35
Anti-theft system, refer to
Central locking system30
Approved axle loads, refer to
Weights235
Approved engine oils212
Approved gross vehicle
weight, refer to Weights235
Armrest, refer to Center
armrest110
Around the center console14
Around the steering wheel10
Arrival time
– refer to Computer71
– refer to Starting destination
guidance138
"Arrow display" for navigation
system139
"Arrow display pop-up
instructions"125
Ashtray111
Assist, refer to
BMW Assist191
Assistance systems, refer to
Driving stability control
systems82
Assistance window20