
Telephoning
184 >Selecting stored phone numbers, e.g. from 
the list of accepted calls
>Ending a call
When the ignition and radio readiness are 
switched off, e.g. after taking the remote control 
out of the ignition switch, you can continue an 
ongoing call via the hands-free system for no 
more than 25 minutes.
Voice quality
If the person you are talking to is having difficul-
ties understanding you, this may be due to 
excessive background noise. The full mobile 
phone preparation package can compensate 
for these noises to a certain extent. To optimize 
voice quality during a call, we recommend that 
you:
>Reduce background noise, e.g. by closing 
the windows, reducing air flow from the 
automatic climate control or by pointing the 
open front air vents downward
>Reduce the volume of the hands-free sys-
tem
Requirements
>The mobile phone's pairing data are stored 
by the vehicle and the mobile phone is oper-
ational.
>The engine is running or the ignition is 
switched on.
>The mobile phone is recognized by the 
vehicle.
Calling up communication
Many of the functions described below are con-
trolled using the "Communication" menu.
iDrive, for operating principle refer to page16.1.Press the   button to call up the start 
menu.
2.Move the controller forwards to call up 
"Communication".
Receiving calls
If you have the phone number of the caller 
stored in the phone book and the phone num-
ber has been transmitted, the name of the entry 
is displayed.
Accepting a call
Press the   button on the steering wheel.
Alternatively:
"Accept" is selected.
Press the controller.
Rejecting a call
Select "Reject" and press the controller.
The caller is diverted to your mailbox if it has 
been activated. 

 185
Entertainment
Reference
At a glance
Controls
Driving tips Communications
Navigation
Mobility
Calling
Dialing phone numbers
1.Select "Phone" and press the controller.
2.Select "Dial" and press the controller.
3.Enter the desired phone number by select-
ing the digits individually and pressing the 
controller.
Always enter the complete phone number 
consisting of national dialing code, area 
code, and phone number.
The letters correspond to the numbers on 
the keypad of the mobile phone.
To delete the last digit:
Move the controller towards the right to 
select the arrow   and press the control-
ler.
4.Select "Dial number" and press the control-
ler.
Alternatively: press the   button on the 
steering wheel.
For your phone number to be displayed to the 
person you are talking to, the display of phone 
numbers must be enabled by your provider.
Via programmable memory keys
You can store phone numbers on the program-
mable memory keys to call these numbers 
directly, refer to page21.
Ending a call
Press the   button on the steering wheel.
Alternatively:
1.Select the phone number and press the 
controller.
2."End call" is selected. 
Press the controller.
Selecting a phone number from the 
phone book or from a list of stored 
phone numbers
Phone numbers you have dialed, received calls 
and phone book entries are stored in lists when 
the mobile phone is linked to the vehicle via 
Bluetooth. If the caller is listed in the phone 
book, the name of the entry is displayed instead 
of the phone number.
You can select the desired subscriber from the 
list and establish the connection.
Five lists are available:
>"A - Z" 
The entries in your mobile phone's phone  

Telephoning
186 book, consisting of names and phone num-
bers, are sorted alphabetically.
>"Top 8"
The eight numbers dialed most frequently 
from the "A - Z" phone book are automati-
cally stored in the Top 8 list.
>"Redial"
The last eight phone numbers you have 
dialed are automatically stored. The last 
number dialed is at the top of the list.
>"Missed calls"
The phone numbers of the last eight 
rejected calls are stored. This requires the 
telephone number of the caller to have been 
transmitted.
>"Received calls"
The phone numbers of the last eight 
accepted calls are stored. This requires the 
telephone number of the caller to have been 
transmitted.
Selecting phone numbers from phone 
book
The "A - Z" list is available for your phone book 
entries. The phone book entries appear on the 
Control Display.
1.Select "Phone" and press the controller.
2.Select "A - Z" and press the controller.
3.To limit the number of displayed entries, 
select the initial letter of the desired entry 
and press the controller.4.Select the desired entry and press the con-
troller.
5.Select "Call" and press the controller.
The system dials the number.
If different phone numbers are stored in the 
mobile phone under one name, e.g. office and 
home, the name is shown once for each phone 
number.
You can change a phone number stored in the 
phone book, e.g. to call a specific extension:
1.Select "Phone" and press the controller.
2.Select "A - Z" and press the controller.
3.Select the desired entry and press the con-
troller.
4.Select "Add digits" and press the controller.
5.Change the phone number.
6.Select "Dial number" and press the control-
ler.
Dialing a stored phone number from a 
list
To select an entry and establish a connection: 

 187
Entertainment
Reference
At a glance
Controls
Driving tips Communications
Navigation
Mobility
1.Select "Phone" and press the controller.
2.Select a list and press the controller:
>"Top 8"
>"Redial"
>"Missed calls"
>"Received calls"
3.Select the desired entry and press the con-
troller.
4.Select "Call" and press the controller.
The system dials the number.
Deleting an individual entry
1.Select the desired entry from the list and 
press the controller.
2.Select "Delete" and press the controller.
The entry is deleted.
Deleting the entire list
1.Select an entry from the list and press the 
controller.
2.Select "Delete all numbers" and press the 
controller.
3.If applicable, select "Yes" and press the 
controller.
The list is deleted.
BMW Contact*
If BMW Assist has not been enabled for you, 
you can have several service numbers dis-
played:
>BMW Roadside Assistance
* if you need 
help in the event of a breakdown
>BMW Service if you wish to schedule a ser-
vice appointment, for example
>BMW Customer Relations
* for information 
related to your vehicle
If BMW Assist is enabled, refer to page193.
You can dial the displayed service numbers if 
your mobile phone has been paired with the 
vehicle:
iDrive, for operating principle refer to page16.
1.Press the   button.
This opens the start menu.
2.Move the controller forwards to select 
"Communication". 

Telephoning
188 3.Select "BMW Contact" and press the con-
troller.
4.Select "BMW Contact Numbers" and press 
the controller.
5.Select one of the following menu items and 
press the controller:
>"Roadside Assistance"
>"Customer Relations"
>"Service Request"
6.Select "Call" and press the controller.
Contact will be established.
Dialing phone numbers via touch tones
Touch-tone dialing is required for access to 
network services or for controlling devices, e.g. 
for remote querying on an answering machine.
This function is available whenever there is a 
connection.1.Establish connection.
2.Move the controller backwards until the 
bottom field is selected.
3.Select the desired touch-tone character
 
and press the controller.
Each selection is transmitted immediately 
and is confirmed by a tone, depending on 
the type of mobile phone you are using.
Switching between mobile 
phone and hands-free system
From mobile phone to hands-free 
system*
You can continue ongoing calls outside of the 
vehicle's Bluetooth range via the hands-free 
system as long as the engine is running or the 
ignition is switched on. Depending on your 
mobile phone, the system automatically 
switches to hands-free mode.
With mobile phones that do not automatically 
switch to hands-free mode:
>Depending on the type of mobile phone you 
are using, it may be possible to continue the 
conversation via the hands-free system. 
Refer to the display on your mobile phone  

 189
Entertainment
Reference
At a glance
Controls
Driving tips Communications
Navigation
Mobility
and/or your mobile phone's operating 
instructions.
>Press the   button above the storage 
compartment.
From hands-free system to mobile 
phone
If you are making a call via the hands-free sys-
tem, it may be possible to continue the call via 
the mobile phone, depending on your mobile 
phone model. Refer to the display on your 
mobile phone and/or your mobile phone's oper-
ating instructions.
Alternatively, you can deactivate the Bluetooth 
link.
Depending on the type of mobile phone you are 
using, it may occur that calls are switched from 
the hands-free system to the mobile phone if 
reception of the wireless network is poor.
Operation by voice 
commands*
The concept
You can operate your mobile phone without 
having to take a hand off the steering wheel. 
During your entries, you will be guided in many 
cases by announcements or questions.
The same prerequisites apply as for operation 
via iDrive, refer to page183.
Symbols in the Owner's Manual
Saying commands
Activating the system
1.Briefly press the   button on the steering 
wheel.
A sound signal indicates that you can say 
commands.
2.Say the command.
Ending/canceling operation by voice 
commands
Press the   button on the steering wheel
or
In dialogs where text is spoken, e.g. a name 
rather than a command, canceling is only possi-
ble using the button on the steering wheel.
Having the possible commands read 
aloud
The system recognizes specific commands 
t h a t  m u s t  b e  p r o n o u n c e d  e x a c t l y  w o r d  f o r  w o r d .  
You can have the possible commands for any 
function read aloud to you:
Using alternative commands
Often there is more than a single command to 
run a function, e.g.: 
Digits from zero to nine are recognized.
You can say each digit individually or group 
them into a sequence to accelerate the input.
{...}Say the specified commands word for 
word.
{{...}} Indicates responses of the system.
{Cancel}.
{Help}
{Dial name} or {Name}. 

BMW Assist
194 You can also access the BMW Assist Concierge 
service via the Internet.
Characteristics of the offered services
The following characteristics apply to the ser-
vices:
>The services offered are country-specific.
>Voice contact is established or data are 
transferred, depending on the equipment 
and the country. In some countries, it is 
possible to do both.
>The data transmitted can be vehicle data, 
for example, your current position or the 
Condition Based Service CBS data.
Using services
Contacting the BMW Assist Response 
Center
You can contact the BMW Assist Response 
Center via the SOS button.
1.Briefly press the cover flap to open. 
The arrangement of the switches and indi-
cator lamps varies slightly among vehicle 
equipment versions.
2.Press the button for at least 2 seconds.
The BMW Assist Response Center will connect 
you with BMW Roadside Assistance.
Roadside Assistance
iDrive, for operating principle refer to page16.1.Press the   button.
This opens the start menu.
2.Move the controller forwards to select 
"Communication".
3.If necessary, move the highlight marker to 
the uppermost field. Turn the controller 
until "BMW Assist" is selected and press 
the controller.
4.Select "Roadside Assistance" and press 
the controller.
If the current location can be determined, 
the current vehicle position is displayed.
5.Select "Start service" and press the con-
troller.
The BMW Assist Response Center will connect 
you with BMW Roadside Assistance. 

BMW Assist
196 5.Select "Start service" and press the con-
troller.
The service-relevant data are transmitted. Your 
BMW center will contact you to arrange a ser-
vice appointment.
Displaying and updating* BMW 
TeleServices
1.Press the   button.
This opens the start menu.
2.Press the controller to open the   menu.
3.Select "Settings" and press the controller.
4.Select "BMW Service settings" and press 
the controller.
5.Select "Enabled TeleServices" and press 
the controller.The activated BMW TeleServices are dis-
played.
6.Select "Options" and press the controller.
7.Select "Update services" and press the 
controller.
Contacting BMW Customer Relations
For all information related to your vehicle you 
can call BMW Customer Relations.
1.Press the   button.
This opens the start menu.
2.Move the controller forwards to select 
"Communication".
3.If necessary, move the highlight marker to 
the uppermost field. Turn the controller 
until "BMW Assist" is selected and press 
the controller.
4.Select "Customer Relations".
5.Press the controller.
6.Select "Start service" and press the con-
troller.
The BMW Assist Response Center will connect 
you with BMW Customer Relations.