209
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BMW Assist
BMW Assist provides you with various services.
For example, the position data of your vehicle
can be transmitted to the BMW Assist
Response Center if an emergency request
* has
been initiated.
Many BMW Assist services depend on the indi-
vidually agreed contract.
After your contract has expired, the BMW
Assist system will be deactivated by the BMW
Assist Response Center without you having to
visit a BMW center. After the BMW Assist sys-
tem has been deactivated, no BMW Assist ser-
vice will be available. The BMW Assist system
can be reactivated by a BMW center after sign-
ing a new contract.
Requirements
You can use BMW Assist when the following
requirements are met:
>The installed BMW Assist system is logged
on to a mobile phone network. This network
must be capable of transmitting the ser-
vices.
>To transmit position data, the vehicle must
be able to determine the current position.
>In order to activate and update BMW Assist,
a GPS signal must be available.
>You have subscribed to BMW Assist with
your BMW center or with the BMW Assist
Response Center. Activation must be com-
pleted.
>BMW Assist is activated, refer to page214.
Offered services
The following services are available via
BMW Assist:
>Emergency request, refer to page247:
When you press the SOS button, a connec-
tion is established to the BMW Assist
Response Center. The BMW Assist
Response Center contacts you and takes
further steps to help you.
>Automatic collision notification:
Under certain conditions, a connection is
established to the BMW Assist Response
Center immediately after a serious acci-
dent. If possible, the BMW Assist Response
Center contacts you and takes further steps
to help you.
>Enhanced roadside assistance:
You can call Roadside Assistance
* of the
BMW Group should you require help in the
event of a breakdown. If possible, the vehi-
cle data and position data are transmitted
during this time.
>BMW Customer Relations:
For information related to your vehicle, call
BMW Customer Relations.
>TeleService:
The data on the service status of your vehi-
cle or on required inspections are transmit-
ted to your BMW center either automati-
cally prior to the due date or when you
request a BMW service appointment.
>Remote door unlock:
Inform the BMW Assist Response Center,
e.g. if your remote control is not available
and you want to have the vehicle unlocked.
>Stolen vehicle recovery:
After your vehicle has been reported to the
police as stolen, the BMW Assist Response
Center can locate its position. To do this,
the vehicle electronics must be ready for
operation.
*
BMW Assist
210 In addition, you can be provided with other ser-
vices, e.g. the concierge service or information
on route planning, traffic conditions, and the
weather. With Critical Calling, you can make a
limited number of calls via the BMW Assist
Response Center, e.g. if you do not have your
mobile phone with you.
Press the SOS button to contact the BMW
Assist Response Center, see below.
You also have access to the BMW Assist con-
cierge service via the Internet.
Characteristics of the offered services
The following characteristics apply to the ser-
vices:
>The offered services are country-specific.
>Voice contact is established or data are
transmitted, depending on the equipment
and the country. In some countries, it is
possible to do both.
>The data transmitted can, for example, be
the vehicle data, your current position or the
CBS Condition Based Service data.
Using services
Contacting BMW Assist Response
Center
You can contact the BMW Assist Response
Center via the SOS button.
1.Briefly press protective cover to open.
Depending on the vehicle's equipment, the
arrangement of the switches and indicator
lamps may differ somewhat.
2.Press the button for at least 2 seconds.The BMW Assist Response Center is con-
tacted.
Roadside assistance
iDrive, for operating principle refer to page16.
1.Press the button.
This opens the start menu.
2.Move the controller forward to select
"Communication".
3.Change to upper field if necessary. Turn the
controller until "BMW Assist" is selected
and press the controller.
4.Select "Roadside Assistance" and press
the controller.
If the location can be determined, the cur-
rent vehicle position is displayed.
BMW Assist
212 The data relevant for service are transmitted.
Your BMW center will contact you to set up an
appointment for service.
Contacting BMW Customer Relations
For information on all aspects of your vehicle,
you can contact BMW Customer Relations.
1.Press the button.
This opens the start menu.
2.Move the controller forward to select
"Communication".
3.Change to upper field if necessary. Turn the
controller until "BMW Assist" is selected
and press the controller.
4.Select "Customer Relations".
5.Press the controller.
6.Select "Start service" and press the con-
troller.
You will be connected to BMW Customer Rela-
tions by the BMW Assist Response Center.
Concierge service*
When you call the concierge service of
BMW Assist, you can, for example, obtain infor-
mation on current events, filling stations or
hotels and have their phone numbers and
addresses transmitted. Many hotels can be
booked directly through the BMW Assist con-
cierge service.
The concierge service must be enabled sepa-
rately by the BMW Assist Response Center.
Calling up information
1.Press the button.
This opens the start menu.
2.Move the controller forward to select
"Communication".
3.Change to upper field if necessary. Turn the
controller until "BMW Assist" is selected
and press the controller.
4.Select "Concierge" and press the control-
ler.
5.Select "Start Service" and press the con-
troller.
The BMW Assist Response Center will connect
you with a BMW Assist concierge.
213
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At a glance
Controls
Driving tips Communications
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Mobility
Displaying transmitted data
Select the received message if necessary and
press the controller.
Dialing a phone number or transferring
an address for destination guidance
1.Select "Options" and press the controller.
2.Select a menu item:
>With "Call" you can establish a telephone
connection. A prerequisite for this is that
your Bluetooth mobile phone has been
paired with the vehicle.
>Press "Select as destination" to transfer the
address to the navigation system for desti-
nation guidance.
Updating BMW Assist
Displaying and updating services
You will be notified of any changes in the ser-
vices offered by BMW Assist. In this case you
should update the service functions.
1.Press the button.
This opens the start menu.
2.Press the controller to open the menu.3.Turn the controller until "Settings" is
selected and press the controller.
4.Turn the controller until "BMW Service set-
tings" is selected and press the controller.
5.Change to upper field if necessary. Turn the
controller until "Enabled services" is
selected and press the controller.
The currently available BMW Assist ser-
vices are displayed.
6.Select "Options" and press the controller.
7.Select "Update services" and press the
controller.
Mobility
247Reference
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Giving and receiving assistance
Emergency request
Conditions for an emergency request:
>Full preparation package mobile phone.
With this equipment, an emergency request
is still possible when no mobile phone is
paired in the vehicle.
>BMW Assist is activated.
Activating BMW Assist, refer to page214.
>Radio readiness is activated.
>The BMW Assist system is logged on to a
mobile phone network.
>The emergency request system is opera-
ble.
Once your BMW Assist subscription expires,
the BMW Assist system can be deactivated by
a BMW center without you having to visit a
workshop. Once the BMW Assist system has
been deactivated, emergency requests are not
possible. The BMW Assist system can be reac-
tivated by a BMW center after signing a new
contract.
Initiating an emergency request
1.Briefly press protective cover to open.
Depending on the vehicle's equipment, the
arrangement of the switches and indicator
lamps may differ somewhat.
2.Press the SOS button for at least
2seconds.The LED in the button lights up. As soon as the
voice connection to the BMW Assist Response
Center has been established, the LED flashes.
Even if you are unable to answer, the BMW
Assist Response Center can take further steps
to help you under certain conditions.
If conditions allow, remain in the vehicle until
the connection has been established. You will
then be able to provide a detailed description of
the situation.
If the current position of your vehicle can be
determined, it will be transmitted to the BMW
Assist Response Center.
If the LED is flashing but the BMW Assist
Response Center cannot be heard over the
hands-free system, it is possible that the
hands-free system is malfunctioning. You may
still be heard by the BMW Assist Response
Center, however.
Under certain conditions, an emergency
request is automatically initiated immediately
after a severe accident. The automatic collision
notification is not affected by the button being
pressed.
For technical reasons, the emergency request
cannot be guaranteed under unfavorable condi-
tions.
You can also use other services of
BMW Assist with this button, refer to
page209.<
Warning triangle*
The warning triangle is located in the luggage
compartment lid/tailgate.
Giving and receiving assistance
248
Sedan
Loosen the wing nut to open.
Sports Wagon
Release the two quick-release fasteners and
fold down the trim piece.
First-aid kit*
Some of the articles contained in the first-aid kit
have a limited service life. Therefore, check the
expiration dates of the contents regularly and
replace the contents concerned in good time if
necessary.
Sedan
The first-aid kit is located in the luggage com-
partment lid.Loosen the wing nut to open.
Sports Wagon
The first-aid kit is located in the right side panel
of the cargo bay. Before opening the side panel,
pull the retaining strap
* toward the rear by its
rear end and unhook it.
Roadside Assistance*
The Roadside Assistance of the BMW Group
offers you assistance in the event of a break-
down around the clock, including on weekends
and public holidays.
The phone numbers of the Roadside Assis-
tance in your home country can be found in the
Contact brochure.
With BMW Assist you can contact the Roadside
Assistance of the BMW Group for assistance in
the event of a breakdown directly via iDrive,
refer to page210.
Jump starting
When your battery is discharged, you can use
two jumper cables to start your BMW with
power from the battery in a second vehicle. You
can also use the same method to help start
another vehicle. Use only jumper cables with
fully-insulated clamp handles.
To avoid the risk of potentially fatal injury,
always avoid all contact with electrical
components while the engine is running. Care-
fully adhere to the following sequence, both to
prevent damage to one or both vehicles, and to
guard against possible personal injuries.<
Reference 259
At a glance
Controls
Driving tips
Communications
Navigation
Entertainment
Mobility
Short commands of voice command
system
With short commands you can run certain func-
tions directly, regardless of which menu item is
selected. Here are the important short commands for the
voice command system.
Assistance window
Communication
*
FunctionCommand
To open the assistance window20{Assistance window}
To select the display in the assistance window20{Assistance window map facing north},
{Assistance window map direction of travel},
{Assistance window arrow display},
{Assistance window perspective},
{Assistance window current position},
{Assistance window trip computer} or
{Assistance window onboard info}
To change scale in assistance window142{Assistance window scale ... feet} or
{Assistance window scale ... miles}
FunctionCommand
To open phone195{Phone}
To dial phone number201{Dial number}
To display phone book202{A to Z}
To select from the phone book202{Call ...} or
{Dial name}
To display "Top 8"203{Top 8}
To redial202{Redial}
To display "Received calls"203{Received calls}
To display "Missed calls"203{Missed calls}
To display "Bluetooth"198{Bluetooth}
To open BMW Assist210{BMW Assist}
To open BMW Service, Services209{BMW service}
To open "BMW Contact"203{BMW Contact}
To open "BMW Contact Numbers"203{BMW Contact numbers}
To open "Roadside Assistance"210{Roadside Assistance}
Everything from A to Z
264
Everything from A to Z
Index
"..." Identifies Control Display
texts used to select
individual functions, and
indicates where to find them
in the text.
A
ABS Antilock Brake
System91
– indicator lamp94
ACC, refer to Active cruise
control70
Accepted calls202
Accessories6
Accident, refer to Emergency
request247
Acoustic signal, refer to Check
Control83
Activated-charcoal filter for
automatic climate
control118
"Activation time" for parked-
car ventilation119
Active cruise control70
– indicator lamp74
– radar sensors74
– selecting distance72
– warning lamps74
Active front head restraints49
Active seat52
Active seat ventilation52
Active steering99
– warning lamp100
Adapter for spare key28
Adaptive brake assistant92
Adaptive brake lamps, refer to
Brake force display100
Adaptive Head Light110
"Add digits" for mobile
phone202Additives
– coolant233
– engine oil, refer to Approved
engine oils233
"Address book" for navigation
system151
Address for navigation
– deleting153
– entering144,147
– selecting152
– storing151
– storing current position152
"Add to address book"151
"Add to destination
list"147,148
Adjusting active backrest
width47
Adjusting interior
temperature115
Adjusting the tone during
audio operation, refer to
Tone control169
Adjusting thigh support46
"After door opened"48
"After unlocking"48
Airbags100
– indicator/warning lamp102
– indicator lamp for front
passenger airbags101
– sitting safely45
Air distribution
– automatic115
– manual116
Airing, refer to Ventilation118
Air recirculation
– AUC Automatic
recirculated-air control117
– recirculated-air mode117
"Air recirculation on / off"55
Air supply, automatic climate
control114
Air volume116AKI, refer to Fuel quality219
Alarm system37
– avoiding unintentional
alarms38
– interior motion sensor38
– switching off alarm37
– switching off tilt alarm
sensor and interior motion
sensor38
– tilt alarm sensor38
"All channels"180
"All doors"30
All-season tires, refer to
Winter tires228
"All stations", calling up with
radio172,176
All-wheel drive, refer to
xDrive93
Alterations, technical, refer to
For your own safety5
Altering stretch of road160
"AM", reception
range169,172
Antenna, refer to Caring for
your vehicle brochure
Antenna for mobile phone194
Antifreeze
– coolant233
– washer fluid69
Antilock Brake System
ABS91
Anti-theft alarm system, refer
to Alarm system37
Anti-theft system, refer to
Central locking system29
Approved axle loads, refer to
Weights257
Approved engine oils233
Approved gross vehicle
weight, refer to Weights257
Armrest, refer to Center
armrest, rear127