The BMW Maintenance Program -
2008 528i, 528xi, 535i, 535xi,
535xi Sports Wagon, 550i
The BMW Maintenance Program is a benefit
designed to help reduce the cost of ownership.
2008 5 Series vehicles purchased from any
Authorized BMW center in the United States or
Puerto Rico are covered by the BMW Mainte-
nance Program for 48 months or 50,000 miles,
whichever occurs first. Coverage begins on the
date of first retail sale or the date the vehicle is
first placed in service as a demonstrator or com-
pany vehicle, whichever is earlier.
Any authorized BMW center in the United
States or Puerto Rico will perform the sched-
uled maintenance services on your vehicle at no
expense to you. The maintenance schedule
intervals are based on average driving condi-
tions and operation. Should you request more
frequent maintenance service, the cost of
these services will not be covered by the
Maintenance Program.
Coverage
The BMW Maintenance Program covers all fac-
tory recommended maintenance, as determined
by the Condition Based Service (CBS) system.
Additional items that need replacement due to
normal wear and tear, and that are not covered
by the original New Vehicle Limited Warranty -
such as brake pads, brake rotors, and wiper
blades inserts - are included, provided wear and
tear exceeds BMW wear limits. Any adjustments
required due to normal operating conditions are
also included. See page s5-6ofthis booklet
for additional information.
Maintenance Intervals
Time intervals should be followed using the
maintenance interval as indicated by the BMW
Service Interval Display.
This BMW Service and Warranty Information
Booklet should be presented to your BMW cen-
ter when maintenance is required. Your BMW
center will stamp this booklet documenting the
services or maintenance performed.
Exclusions from coverage
– Items reimbursable under your New Vehicle
Limited Warranty.
– Gasoline.
– Windshield washer additive (except when in conjunction with scheduled maintenance).
– Tires, wheel alignment, tire balance and rotation.
– Wear and tear of soft trim items, such as: seats, carpets, moldings, headliner, door pan-
els and all chrome trim.
– Damage detected when performing the rust perforation inspection.
– Damage which results from negligence, improper operation of the vehicle, wear and
tear or deterioration due to driving habits or
conditions, improper repair, environmental
influences, flood, accident or fire damage, road
salt corrosion, alteration, installation of non-
BMW accessories, or use of improper, poor
quality or contaminated fuel.
– Altered or unreadable Vehicle Identification Number (VIN) or odometer irregularities or
vehicles where the true mileage cannot be
determined.
– Maintenance or repair after the vehicle is deemed a total loss.
– Maintenance or repairs performed by other than an Authorized BMW center within the
United States or Puerto Rico.
– Vehicles used in competitive events.
– Oil changes performed outside the recom- mended maintenance intervals as indicated by
the Service Interval Display.
Maintenance Upgrade Option
Please contact your authorized BMW center for
information and availability on the optional Main-
tenance Program Upgrade for coverage up to
6 years and 100,000 miles.
1
mileage, the approximate date and mileage
at the time any problem(s) were first brought
to the attention of BMW or one of our deal-
ers, and a statement of the relief you are
seeking.
5. BBB AUTO LINE staff may try to help
resolve your dispute through mediation. If
mediation is not successful, or if you do not
wish to participate in mediation, claims
within the programs jurisdiction may be pre-
sented to an arbitrator at an informal hear-
ing. The arbitrators decision should
ordinarily be issued within 40 days from the
time your complaint is filed; there may be a
delay of 7 days if you did not first contact
BMW about your problem, or a delay of up
to 30 days if the arbitrator requests an
inspection/report by an impartial technical
expert or further investigation and report by
BBB AUTO LINE.
6. You are required to use BBBAUTO LINE
before asserting in court any rights or reme-
dies conferred by California Civil Code Sec-
tion 1793.22. You are not required to use
BBB AUTO LINE before pursuing rights and
remedies under any other state or federal
law. “You are also required to use BBB
AUTO LINE before exercising rights or seek-
ing remedies created by Title I of the Mag-
nuson-Moss Warranty Act, 15 U.S.C. sec.
2301 et seq. If you choose to seek redress
by pursuing rights and remedies not created
by California Civil Code Section 1793.22 or
Title I of the Magnuson-Moss Warranty Act,
resort to BBB AUTO LINE is not required by
those statutes.”
7. California Civil Code Section 1793.2(d) requires that, if BMW or its representative is
unable to repair a new motor vehicle to con-
form to the vehicles applicable express war-
ranty after a reasonable number of attempts,
BMW may be required to replace or repur-
chase the vehicle. California Civil Code Sec-
tion 1793.22(b) creates a presumption that
BMW has had a reasonable number of
attempts to conform the vehicle to its appli- cable express warranties if, within
18 months from delivery to the buyer or
18,000 miles on the vehicles odometer,
whichever occurs first,
one or more of the
following occurs:
• The same nonconformity [a failure to con-
form to the written warranty that substan-
tially impairs the use, value or safety of the
vehicle] results in a condition that is likely
to cause death or serious bodily injury if the
vehicle is driven AND the nonconformity
has been subject to repair two or more
times by BMW or its agents AND the buyer
or lessee has directly notified BMW of the
need for the repair of the nonconformity;
OR
• The same nonconformity has been subject
to repair 4 or more times by BMW or its
agents AND the buyer has notified BMW of
the need for the repair of the nonconfor-
mity; OR
• The vehicle is out of service by reason of
repair of nonconformities by BMW or its
agents for a cumulative total of more than
30 calendar days after delivery of the vehi-
cle to the buyer.
NOTICE TO BMW AS REQUIRED ABOVE
SHALL BE SENT TO THE FOLLOWING
ADDRESS:
BMW of North America, LLC
Customer Relations and Services Department P.O. Box 1227
Westwood, New Jersey 07675-1227 1 800 831-1117
8. The following remedies may be sought inBBB AUTO LINE: repairs, reimbursement for
money paid to repair a vehicle or other
expenses incurred as a result of a vehicle
nonconformity, repurchase or replacement
of your vehicle and compensation for dam-
ages and remedies available under BMWs
written warranty or applicable law.
25
Modification of the vehicle or installation of any
performance accessories or components
attached to the vehicle which alters the original
engineering and/or operating specifications or
which result in damage to the other original
components, electrical interference, electrical
short, radio static, water leaks and wind noise.
Tires are warranted by their respective manufac-
turer as detailed in the applicable tire manufac-
turer’s warranty statements. Instructions for
proper tire care and maintenance are contained
in the Owner’s Manual. Should you experience
difficulty in obtaining warranty service from a tire
manufacturer, your authorized BMW center will
assist you in resolving the difficulty.
Non-BMW Parts — While you may elect to use
non-genuine BMW parts for maintenance or
repair services, BMW NA is not obligated to pay
for repairs that include non-genuine BMW parts
or for any damage resulting from the use of non-
genuine parts.
BMW will not accept any liability for any
parts and accessories not approved by
BMW.
This warranty shall be null and void if the
vehicle identification number has been
altered or cannot be read, if the odometer
has been replaced or altered and the true
mileage cannot be determined, if the vehicle
has been declared a total loss or sold for sal-
vage purposes, or if the vehicle has been
used in any competitive event.General
These warranties give you specific legal rights,
and you may also have other rights which vary
from state to state.
THE DURATION OF ANY IMPLIED WARRAN-
TIES, INCLUDING THE IMPLIED WARRANTY
OF MERCHANTABILITY, IS LIMITED TO THE
DURATION OF THE EXPRESS WARRANTIES
HEREIN. BMW NA HEREBY EXCLUDES INCI-
DENTAL AND CONSEQUENTIAL DAMAGES,
INCLUDING LOSS OF TIME, INCONVENIENCE,
OR LOSS OF USE OF THE VEHICLE, FOR ANY
BREACH OF ANY EXPRESS OR IMPLIED
WARRANTY, INCLUDING THE IMPLIED WAR-
RANTY OF MERCHANTABILITY, APPLICABLE
TO THIS PRODUCT.
Some states do not allow limitations on how
long an implied warranty lasts, or the exclusion
or limitation of incidental or consequential dam-
ages, so the above limitations and exclusions
may not apply to you.
32
Limited Warranty — Rust
Perforation 2008 Models
BMW NA warrants this original vehicle against
defects in materials or workmanship which will
result in rust perforation of the vehicle body for a
period of 12 years unlimted mileage, commenc-
ing on the date of first retail sale, or the date the
vehicle is first placed in service as a demonstra-
tor or company vehicle, whichever is earlier.
To obtain service under this warranty, the vehi-
cle must be brought, upon discovery of any rust
perforation, to the workshop of any authorized
BMW center. This BMW center will, without
charge for parts or labor, either repair or replace
the defective part(s). The decision to repair or
replace said part(s) is solely the prerogative of
BMW of North America. Parts for which replace-
ments are made become the property of BMW
of North America.
REQUIRED MAINTENANCE:
In order to keep this warranty in effect, the vehi-
cle must be inspected at least every two years.
Any areas requiring preventative maintenance
must be repaired.
The Inspection/Maintenance consists of:
a. Washing the chassis before inspection, if necessary, due to dirt accumulation.
b. Repairing any damages to undercoating or paint due to stone chips, gravel erosion,
scratches, or other external influences.
BMW of North America makes no other express
warranty on this product except the new car
warranty or the warranty as to the emission con-
trol system. THE DURATION OF ANY IMPLIED
WARRANTIES, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY, IS LIM-
ITED TO THE DURATION OF THE EXPRESS
WARRANTIES HEREIN.
BMW OF NORTH AMERICA HEREBY
EXCLUDES INCIDENTAL AND CONSEQUEN-
TIAL DAMAGES, INCLUDING LOSS OF TIME,
INCONVENIENCE, OR LOSS OF USE OF THE
VEHICLE, FOR ANY BREACH OF ANY
EXPRESS OR IMPLIED WARRANTY, INCLUD- ING THE IMPLIED WARRANTY OF MER-
CHANTABILITY, APPLICABLE TO THIS
PRODUCT.
Some states do not allow limitations on how
long an implied warranty lasts, or the exclusion
or limitation of incidental or consequential dam-
ages, so the above limitations and exclusions
may not apply to you.
This warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state. Any legal claim or action arising
from any express or implied warranty contained
herein must be brought within 12 months of the
date it arises.
This warranty does not apply to the
following:
a. Damage caused by negligence, improper
accident damage repairs, or improper use.
b. Damage attributable to failure to perform required inspections/maintenance at the
specified intervals or in accordance with the
BMW rust inspection/maintenance program
instructions. Proof must be provided by a
paid invoice or filling in the appropriate boxes
in the Service Section of this Statement.
BMW will not accept any liability for any
parts and accessories not approved by
BMW.
This warranty shall be null and void if the
vehicle identification number has been
altered or cannot be read, if the odometer
has been replaced or altered and the true
mileage cannot be determined, if the vehicle
has been declared a total loss or sold for sal-
vage purposes, or if the vehicle has been
used in any competitive event.
33
What is not covered
This warranty does not cover malfunctions
caused by any of the following: accident, flood,
misuse, improper adjustment, modification,
alteration, tampering, disconnection, improper
or inadequate maintenance, use of leaded fuel
or fuels containing more than 10% ethanol, or
other oxygenates with more than 2.8% oxygen
by weight (i.e., more than 15% MTBE or more
than 3% methanol plus an equivalent amount of
co-solvent).
The replacement of maintenance parts, such as
spark plugs, filters and similar items used in
required maintenance services, the repair or
replacement of maintenance parts beyond the
first required inspection/maintenance, or if the
part has been replaced earlier for reasons other
than it being defective.
The car or any part of the car unless a failure
causes the car to fail to conform to applicable
emission regulations.
Any car on which the odometer has been
replaced or altered and the true mileage cannot
be determined.
The car, if the vehicle identification number is
altered or cannot be read, or if the car has been
declared a total loss or sold for salvage
purposes.
General
These warranties give you specific legal rights,
and you may also have other rights which vary
from state to state.
THE DURATION OF ANY IMPLIED WARRAN-
TIES, INCLUDING THE IMPLIED WARRANTY
OF MERCHANTABILITY, IS LIMITED TO THE
DURATION OF THE EXPRESS WARRANTIES
HEREIN.
BMW NA HEREBY EXCLUDES INCIDENTAL
AND CONSEQUENTIAL DAMAGES, INCLUD-
ING LOSS OF TIME, INCONVENIENCE, OR
LOSS OF USE OF THE VEHICLE, FOR ANY
BREACH OF ANY EXPRESS OR IMPLIED
WARRANTY, INCLUDING THE IMPLIED WAR-
RANTY OF MERCHANTABILITY, APPLICABLE
TO THIS PRODUCT.
Some states do not allow limitations on how
long an implied warranty lasts, or the exclusion
or limitation of incidental or consequential dam-
ages, so the above limitations and exclusions
may not apply to you. Additionally, if you are a
California, Connecticut, Maine, Massachusetts,
Rhode Island or Vermont resident and your vehi-
cle is registered in that state, your vehicle is eli-
gible for California Emissions Warranty
coverage.
These federal warranty provisions also apply to
all vehicles sold in all U.S. states and territories
regardless of whether a state has enacted state
warranty provisions that differ from the federal
provisions.
35
It is strongly recommended that any replace-
ment parts used for maintenance, repair or
replacement of emission control systems be
genuine BMW Service Parts or BMW Authorized
Remanufactured Parts. Without invalidating this
warranty, the owner may elect to have mainte-
nance, repair or replacement of the emission
control systems performed by any automotive
repair establishment, or elect to use parts other
than BMW Authorized Remanufactured or genu-
ine BMW Service Parts. However, the cost of
such service or parts will not be covered under
this warranty, except in emergency situations. In
an emergency situation, where an authorized
BMW center is not reasonably available or a
warranty replacement part is not available within
30 days, repairs may be performed at any avail-
able service establishment or by any individual
using any replacement part.
A repair not completed within 30 days consti-
tutes an emergency. BMW NA will reimburse
the owner for such emergency repairs (including
labor, parts and diagnosis not to exceed BMW
suggested retail price for all warranted parts
replaced and labor charges based on the manu-
facturer’s recommended time allowance for the
warranty repair and the geographically appropri-
ate hourly labor rate) that are covered under this
warranty. Replaced parts and paid invoices must
be presented to a BMW center as a condition of
reimbursement for emergency repairs not per-
formed by a BMW center.
The use of replacement parts, which are not of
equivalent quality, may impair the effectiveness
of emission control systems. If other than genu-
ine BMW Service Parts or Authorized Remanu-
factured Parts are used for maintenance, repair
or replacement of components affecting emis-
sion control, the owner should obtain assur-
ances that such parts are warranted by their
manufacturer to be equivalent to genuine BMW
parts in performance and durability. BMW NA
assumes no liability under this warranty with
respect to parts other than genuine BMW parts.
However, the use of non-BMW replacement
parts does not invalidate the warranty on other
components, unless non-BMW parts cause
damage to warranted parts.What is not covered
This warranty does not cover malfunctions
caused by any of the following: accident, flood,
misuse, modification, alteration, tampering, dis-
connection, improper or inadequate mainte-
nance, except if performed by an authorized
BMW center doing warranty repair work, use of
leaded fuel or fuel other than as specified in the
Owner’s Manual.
The replacement of maintenance parts, such as
spark plugs, filters and similar items used in
required maintenance services or the repair or
replacement of maintenance parts beyond the
first replacement interval.
Any car on which the odometer has been
replaced or altered and the true mileage cannot
be determined.
The car, if the vehicle identification number is
altered or cannot be determined, or if the car
has been declared a total loss or sold for sal-
vage purposes.
General
The warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state.
THE DURATION OF ANY IMPLIED WARRAN-
TIES, INCLUDING THE IMPLIED WARRANTY
OF MERCHANTABILITY, IS LIMITED TO THE
DURATION OF THE EXPRESS WARRANTIES
HEREIN. BMW OF NORTH AMERICA HEREBY
EXCLUDES INCIDENTAL AND CONSEQUEN-
TIAL DAMAGES, INCLUDING LOSS OF TIME,
INCONVENIENCE, OR LOSS OF USE OF THE
VEHICLE, FOR ANY BREACH OF ANY
EXPRESS OR IMPLIED WARRANTY, INCLUD-
ING THE IMPLIED WARRANTY OF MER-
CHANTABILITY, APPLICABLE TO THIS
PRODUCT.
40