2008 BMW 328XI COUPE service

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When the status information "BMW Assist" or
"BMW Service" is displayed in "Communica-
tion", only BMW Assist calls are possible.
It may not be possible to establish a telephone
connection using the mobile phone while a con-
nection is being established to BMW Assist or
while a call to BMW Assist is already in
progress. If this happens, you must unpair the
mobile phone and the vehicle if you wish to
place a call with the mobile phone.
Start-up
Pairing the mobile phone with the
vehicle
The following prerequisites must be met:
>Compatible mobile phone: the mobile
phone is supported by the full preparation
package mobile phone. You can obtain
information on the Internet at:
www.bmw.com
>The mobile phone is ready to operate.
>The Bluetooth link is activated in the vehi-
cle, refer to page191, and in the mobile
phone.
>Depending on the mobile phone, some
default settings may be necessary for the
mobile phone: e. g. using the following
menu items:
>Bluetooth switched on
>Connection without confirmation
>Reconnection
>Depending on the mobile phone type, the
power-saving mode setting, for example,
may result in a paired mobile phone not
being detected by the vehicle.
>For pairing purposes, define any number as
the Bluetooth passkey, e.g. 1. This Blue-
tooth passkey is no longer required after
pairing has been successful.
>The ignition is switched on.
Pair the mobile phone with the vehicle
only when the car is stationary, to avoid endangering the car's occupants and other
road users by being distracted.<
Switch on ignition
1.Insert remote control all the way into the
ignition lock.
2.Switch on ignition without operating the
brake or clutch or pressing the start/stop
button.
Preparation via iDrive
iDrive, for operating principle refer to page16.
3.Press the button to call up the start
menu.
4.Press the controller to open the menu.
5.Select "Settings" and press the controller.
6.Select "Bluetooth" and press the controller.

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1.Select "Phone" and press the controller.
2.Select a list and press the controller:
>"Top 8"
>"Redial"
>"Missed calls"
>"Received calls"
3.Select the desired entry and press the con-
troller.
4.Select "Call" and press the controller.
The system dials the number.
Deleting an individual entry
1.Select the desired entry from the list and
press the controller.
2.Select "Delete" and press the controller.
The entry is deleted.
Deleting the entire list
1.Select an entry from the list and press the
controller.
2.Select "Delete all numbers" and press the
controller.
3.If applicable, select "Yes" and press the
controller.
The list is deleted.
BMW Contact*
If BMW Assist has not been enabled for you,
you can have several service numbers dis-
played:
>BMW Roadside Assistance
* if you need
help in the event of a breakdown
>BMW Service if you wish to schedule a ser-
vice appointment, for example
>BMW Customer Relations
* for information
related to your vehicle
If BMW Assist is enabled, refer to page201.
You can dial the displayed service numbers if
your mobile phone has been paired with the
vehicle:
iDrive, for operating principle refer to page16.
1.Press the button.
This opens the start menu.
2.Move the controller forwards to select
"Communication".

Telephoning
196 3.Select "BMW Contact" and press the con-
troller.
4.Select "BMW Contact Numbers" and press
the controller.
5.Select one of the following menu items and
press the controller:
>"Roadside Assistance"
>"Customer Relations"
>"Service Request"
6.Select "Call" and press the controller.
Contact will be established.
Dialing phone numbers via touch tones
Touch-tone dialing is required for access to
network services or for controlling devices, e.g.
for remote querying on an answering machine.
This function is available whenever there is a
connection.1.Establish connection.
2.Move the controller backwards until the
bottom field is selected.
3.Select the desired touch-tone character

and press the controller.
Each selection is transmitted immediately
and is confirmed by a tone, depending on
the type of mobile phone you are using.
Switching between mobile
phone and hands-free system
From mobile phone to hands-free
system*
You can continue ongoing calls outside of the
vehicle's Bluetooth range via the hands-free
system as long as the engine is running or the
ignition is switched on. Depending on your
mobile phone, the system automatically
switches to hands-free mode.
With mobile phones that do not automatically
switch to hands-free mode:
>Depending on the type of mobile phone you
are using, it may be possible to continue the
conversation via the hands-free system.
Refer to the display on your mobile phone

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BMW Assist
BMW Assist provides you with various services.
For example, the position data of your vehicle
can be transmitted to the BMW Assist
Response Center if an Emergency Request
*
has been sent.
Many BMW Assist services depend on the indi-
vidually agreed contract.
After your contract has expired, the
BMW Assist system will be deactivated by the
BMW Assist Response Center without you hav-
ing to visit a BMW center. After the BMW Assist
system has been deactivated, no BMW Assist
service will be available. The BMW Assist sys-
tem can be reactivated by a BMW center after a
new contract has been signed.
Requirements
You can use BMW Assist when the following
requirements are met:
>The installed BMW Assist system is logged
on to a mobile phone network. This network
must be capable of transmitting the ser-
vices.
>To transmit position data, the vehicle must
be able to determine the current position.
>To activate and update BMW Assist, a GPS
signal must be available.
>You have subscribed to BMW Assist with
your BMW center or with the BMW Assist
Response Center. Enabling must have
been completed.
>BMW Assist is activated, refer to page206.
Offered services
The following services are available via
BMW Assist:
>Emergency Request, refer to page236:
When you press the SOS button, a connec-
tion is established to the BMW Assist
Response Center. The BMW Assist Response Center contacts you and takes
further steps to help you.
>Automatic Collision Notification:
Under certain conditions, a connection is
established to the BMW Assist Response
Center after a serious accident. If possible,
the BMW Assist Response Center contacts
you and takes further steps to help you.
>Enhanced Roadside Assistance:
You can call BMW Roadside Assistance
*
should you require help in the event of a
breakdown. If possible, the vehicle data and
position data are transmitted during this
call.
>Customer Relations:
For all information related to your vehicle
you can be connected with BMW Customer
Relations.
>TeleService:
Data on your vehicle's service status or
required inspections are transmitted to your
BMW center either automatically before a
service due date or when you request a
BMW service appointment.
>Remote Door Unlock:
Contact the BMW Assist Response Center
if your remote control or key is not available
and you would like to have the vehicle
unlocked.
>Stolen Vehicle Recovery:
After you report your vehicle stolen with the
police, call the BMW Assist Response Cen-
ter to determine its position.
In addition, optional services can be provided to
you, such as the Concierge service or informa-
tion on directions, traffic or the weather. You
can use Critical Calling to activate a limited
number of calls via the BMW Assist Response
Center, e.g. when you do not have your mobile
phone with you.
Press the SOS button in order to contact the
BMW Assist Response Center, see below.
*

BMW Assist
202 You can also access BMW Assist Concierge
services via the Internet.
Characteristics of the offered services
The following characteristics apply to the ser-
vices:
>The services offered are country-specific.
>Voice contact is established or data are
transferred, depending on the equipment
and the country. In some countries, it is
possible to do both.
>The data transmitted can be vehicle data,
for example, your current position or the
Condition Based Service CBS data.
Using services
Contacting the BMW Assist Response
Center
You can contact the BMW Assist Response
Center via the SOS button.
1.Briefly press the cover flap to open.
The arrangement of the switches and indi-
cator lamps varies slightly among vehicle
equipment versions.
2.Press the button for at least 2 seconds.
The BMW Assist Response Center will connect
you with BMW Roadside Assistance.
Roadside Assistance
iDrive, for operating principle refer to page16.1.Press the button.
This opens the start menu.
2.Move the controller forwards to select
"Communication".
3.If necessary, move the highlight marker to
the uppermost field. Turn the controller
until "BMW Assist" is selected and press
the controller.
4.Select "Roadside Assistance" and press
the controller.
If the current location can be determined,
the current vehicle position is displayed.
5.Select "Start service" and press the con-
troller.
The BMW Assist Response Center will connect
you with BMW Roadside Assistance.

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TeleService
Automatic service notification*
The data on the service status of your vehicle or
on required inspections are transmitted auto-
matically prior to the due date. You can check
when the BMW center was notified.
1.Press the button.
This opens the start menu.
2.Press the controller to open the menu.
3.Select "Info sources" and press the control-
ler.
4.Select "Service Info" and press the control-
ler.
5.If necessary, move the highlight marker to
the uppermost field. Turn the controller
until "Service requirements" is selected and
press the controller.6.Select "Auto Request" and press the con-
troller.
Manual service notification
You can transmit data regarding your vehicle's
service status to your BMW center when you
wish to arrange a service appointment.
1.Press the button.
This opens the start menu.
2.Move the controller forwards to select
"Communication".
3.If necessary, move the highlight marker to
the uppermost field. Turn the controller
until "BMW Assist" is selected and press
the controller.
4.Select "Service Request"
5.Press the controller.

BMW Assist
204 6.Select "Start service" and press the con-
troller.
The service-relevant data are transmitted. Your
BMW center will contact you to arrange a ser-
vice appointment.
Contacting BMW Customer Relations
For all information related to your vehicle you
can call BMW Customer Relations.
1.Press the button.
This opens the start menu.
2.Move the controller forwards to select
"Communication".
3.If necessary, move the highlight marker to
the uppermost field. Turn the controller
until "BMW Assist" is selected and press
the controller.
4.Select "Customer Relations".
5.Press the controller.
6.Select "Start service" and press the con-
troller.
The BMW Assist Response Center will connect
you with BMW Customer Relations.
Concierge service*
When you call the BMW Assist Concierge, you
can obtain information about, e.g., current
e v e n t s , g a s s t a t i o n s o r h o t e ls , a s w e ll a s r ec e i v e
the corresponding telephone numbers and
addresses. Many hotels can be booked directly
through the BMW Assist Concierge service.
Concierge service requires additional enabling
by the BMW Assist Response Center.
Calling the Concierge
1.Press the button.
This opens the start menu.
2.Move the controller forwards to select
"Communication".
3.If necessary, move the highlight marker to
the uppermost field. Turn the controller
until "BMW Assist" is selected and press
the controller.
4.Select "Concierge" and press the control-
ler.
5.Select "Start Service" and press the con-
troller.
The BMW Assist Response Center will connect
you with a BMW Assist Concierge.

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Displaying transmitted data
Select a received message, if applicable, and
press the controller.
Dialing a phone number or transferring
an address for destination guidance
1.Select "Options" and press the controller.
2.Select a menu item:
>Press "Call" to make a telephone call. A pre-
requisite for this is that your Bluetooth
mobile phone has been paired with the
vehicle.
>Press "Select as destination" to transfer the
address to the navigation system for desti-
nation guidance.
Adapting BMW Assist
Displaying and updating services
If the services offered by BMW Assist change,
you will be notified. In that event you may
update the service functions.
1.Press the button.
This opens the start menu.
2.Press the controller to open the menu.3.Turn the controller until "Settings" is
selected and press the controller.
4.Turn the controller until "BMW Service set-
tings" is selected and press the controller.
5.If necessary, move the highlight marker to
the uppermost field. Turn the controller
until "Enabled services" is selected and
press the controller.
The currently available BMW Assist ser-
vices are displayed.
6.If necessary, select "Options" and press the
controller.
7.Select "Update services" and press the
controller.
Terminating services*
When you terminate the services, the connec-
tion to BMW Assist is deactivated.