2007 SATURN VUE HYBRID Owners Manual

When contacting Saturn, please remember that
your concern will likely be resolved at a retailer’s
facility. That is why we suggest you follow
Step One rst if you have a concern.
STEP THREE (U.S. Owners):Both Saturn and
its retailers are committed to making sure you are
completely satised with your Saturn vehicle.
However, if you continue to remain unsatised
after following the procedure outlined in Steps One
and Two, Saturn and its retailers offer the
additional assistance of a neutral party through
our voluntary participation in a mediation/arbitration
program called Better Business Bureau (BBB)
Auto Line.
The BBB Auto Line Program is an out-of-court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation
of the New Vehicle Limited Warranty. This program
is available at no cost to you, our customer.Although you may be required to resort to this
informal dispute resolution program prior to ling a
court action, use of the program is free of
charge and your case will generally be heard
within 40 days. If you do not agree with the
decision given in your case, you may reject it and
proceed with any other venue for relief available
to you.
You may contact the BBB Auto Line Program
by using the toll-free telephone number or
by writing them at the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and
the District of Columbia. Eligibility is limited
by vehicle age, mileage and other factors.
Saturn Corporation reserves the right to change
eligibility limitations and/or discontinue its
participation in this program.
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STEP THREE (Canadian Owners):
General Motors Participation in the
Mediation/Arbitration Program
In the event that you do not feel your concerns
have been addressed after following the procedure
outlined in Steps 1 and 2, General Motors of
Canada Limited has committed to binding
arbitration of owner disputes involving
factory-related vehicle service claims. The
program provides for the review of the facts
involved by an impartial third party arbiter, and
may include an informal hearing before the arbiter.
The program is designed so that the entire
dispute settlement process, from the time you le
your complaint to the nal decision, should be
completed in approximately 70 days. We believe
our impartial program offers advantages over
courts in most jurisdictions because it is informal,
quick, and free of charge.For further information concerning eligibility in
the Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.
Alternatively, you may call the Saturn Customer
Communication Centre, 1-800-263-1999, or
you may write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied by your
Vehicle Identication Number (VIN).
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Online Owner Center
Online Owner Center
(United States only)
The Owner Center is a resource for your Saturn
ownership needs. Specic vehicle information can
be found in one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic
vehicle, including tips and videos and
an electronic version of this owner manual.
Keep track of your vehicle’s service history
and maintenance schedule.
Find Saturn retailers for service nationwide.
Receive special promotions and privileges only
available to members.
Refer to www.saturn.com on the web for updated
information and to register your vehicle.
My GM Canada (Canada only)
My GM Canada is a password-protected section
of gmcanada.com where you can save information
on GM vehicles, get personalized offers, and
use handy tools and forms with greater ease.
Here are a few of the valuable tools and services
you will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as
address and phone number for each of
your preferred GM Dealers or Retailers.
My Driveway: Receive service reminders and
helpful advice on owning and maintaining
your vehicle.
My Preferences: Manage your prole,
subscribe to E-News and use tools and forms
with greater ease.
To sign up to My GM Canada, visit the My GM
Canada section within www.gmcanada.com.
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Customer Assistance for Text
Telephone (TTY) Users
To assist owners who have hearing difficulties,
Saturn has installed special TDD
(Telecommunication Devices for the Deaf)
equipment in its Saturn Customer Assistance
Center.
Any hearing- or speech-impaired customer who
has access to a TDD or to a conventional
Text Telephone (TTY) can communicate with
Saturn by dialing 1-800-TDD-6000. TTY users in
Canada may dial 1-800-263-3830.
Customer Assistance Offices
Saturn encourages customers to call the toll-free
number for assistance. If a customer wishes to write
to Saturn, the letter should be addressed to:
Saturn Customer Assistance Center
100 Saturn Parkway
Mail Code 371-999-S24
Spring Hill, TN 37174-1500
1-800-553-6000
1-800-833-6000
(For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-553-6000
In Canada, write to:
Saturn Customer Communication Centre
General Motors of Canada Ltd.
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-1999
1-800-263-3830
(For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
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GM Mobility Reimbursement
Program
This program, available to qualied applicants,
can reimburse you up to $1,000 toward eligible
aftermarket driver or passenger adaptive
equipment you may require for your vehicle such
as hand controls, wheelchair/scooter lifts, etc.
The offer is available for a limited period of time
from the date of vehicle purchase/lease.
For more details, or to determine your vehicle’s
eligibility, visit your Saturn retailer or call the
Saturn Customer Assistance Center at
1-800-553-6000. Text telephone (TTY) users,
call 1-800-833-6000.In Canada, customers may call the Saturn
Customer Communication Centre at
1-800-263-1999. TTY users in Canada may
call 1-800-263-3830.
Roadside Assistance Program
For vehicles purchased in the U.S. call
1-800-553-6000 (TTY: 1-800-833-6000).
For vehicles purchased in Canada call
1-800-268-6800.
Service available 24 hours a day, 365 days a year
As the proud owner of a new Saturn vehicle, you
are automatically enrolled in the Saturn Roadside
Assistance Program. This value-added service is
intended to provide you with peace of mind as you
drive in the city or travel the open road.
Who is Covered?
Roadside Assistance coverage is for the vehicle
operator, regardless of ownership. A person driving
this vehicle without the consent of the owner is
not eligible for coverage.
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The following services are provided in the U.S.
during the Bumper-to-Bumper warranty period and
in Canada, during the Base Warranty coverage
period of the New Vehicle Limited Warranty, up to
a maximum coverage of $100.
Fuel Delivery:Delivery of enough fuel for the
customer to get to the nearest service station
(approximately $5 in the U.S. and 10 litres
in Canada). Service to provide diesel may be
restricted. For safety reasons, propane
and other alternative fuels will not be provided
through this service.
Lock-out Service:To ensure security, the
driver must present the vehicle registration
and personal ID before lock-out service
is provided. Lock-out service will be covered
at no charge if you are unable to gain
entry into your vehicle. If you vehicle will not
start, Roadside Assistance will arrange to have
your vehicle towed to the nearest authorized
retailer. In the U.S., replacement keys made at
the customer’s expense will be delivered
within 10 miles.
Emergency Tow From a Public Roadway or
Highway:Tow to the nearest Saturn retailer
for warranty service or in the event of a
vehicle-disabling accident. Winch-out
assistance provided when the vehicle is mired
in sand, mud, or snow.
Flat Tire Change:If your vehicle has a spare
time, installation of that tire, in good condition,
will be covered at no charge. The customer
is responsible for the repair or replacement of
the tire if not covered by a warrantable
failure.
Jump Start:No-start occurrences which
require a battery jump start will be covered at
no charge.
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Additional Services for Canadian
Customers

Trip Routing Service:Upon request,
Roadside Assistance will send you detailed,
computer personalized maps, highlighting your
choice of either the most direct route or the
most scenic route to your destination,
anywhere in North America, along with any
helpful travel information we may have
pertaining to your trip. To request this service,
call us toll-free at 1-800-268-6800.
We will make every attempt to send your
personalized trip routing as quickly as
possible, but it is best to allow three weeks
before your planned departure date.
Trip routing requests will be limited to
six per calendar year.
Trip Interruption Benets and Assistance:
In the event of a warranty related vehicle
disablement, while en route and over
250 kilometres from original point of departure,
you may qualify for trip interruption expense
assistance. This assistance covers reasonable
reimbursement of up to a maximum of
$500 (Canadian) for (A) meals (maximum of
$50/day), (B) lodging (maximum of $100/night),and (C) alternate ground transportation
(maximum of $40/day). This benet is to assist
you with some of the unplanned expense you
may incur while waiting for your vehicle to be
repaired.
Pre-authorization, original detailed receipts,
and a copy of the repair order are required.
Once authorization has been given, your
advisor will help you make any necessary
arrangements and explain how to claim for trip
interruption expense assistance.
Alternative Service:There may be times when
Roadside Assistance cannot provide timely
assistance. Your advisor may authorize you to
secure local emergency road service, and you
will be reimbursed up to $100 upon submission
of the original receipt to Roadside Assistance.
In many instances, mechanical failures are
covered under Saturn’s Bumper-to-Bumper
warranty for U.S. customers, and the duration of
the Base Warranty Coverage for Canadian
customers of the New Vehicle Limited Warranty.
However, any cost for parts and labor for
non-warranty repairs are the responsibility of
the driver.
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For prompt and efficient assistance when calling,
please provide the following to the Roadside
Assistance Representatives:
Your name, home address, and home
telephone number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number
Odometer reading, Vehicle Identication
Number (VIN) and delivery date of the vehicle
Description of the problem
While we hope you never have the occasion to
use our service, it is added security while traveling
for you and your family. Remember we are only
a phone call away. Saturn Roadside Assistance:
1-800-553-6000; text telephone (TTY) users,
call1-800-833-6000. Canadian customers
call1-800-268-6800.Saturn and General Motors of Canada Limited
reserve the right to limit services or reimbursement
to an owner or driver when, in their sole
discretion, the claims become excessive in
frequency or type of occurrence.
Roadside Assistance is not part of or included in
the coverage provided by the New Vehicle Limited
Warranty. Saturn and General Motors of Canada
Limited reserve the right to make any changes
or discontinue the Roadside Assistance program
at any time without notication.Towing and Road Service Exclusions
Specically excluded from Roadside Assistance
coverage are towing or services for vehicles
operated on a non-public roadway or highway,
nes, impound towing caused by a violation
of local, Municipal, State, Provincial or Federal
law, and mounting, dismounting or changing
of snow tires, chains or other traction devices.
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