2007 SATURN RELAY key

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your retailer and to Saturn. Together we are
committed to providing our customers with
unparalleled service, before, during and after the
purchase of a Saturn vehicle, for total customer
satisfaction. We call this the Saturn Difference.
Normally, any concerns with the sales transaction
or the operation of your vehicle will be resolved
by your retailer’s sales or service departments.
If, for any reason, your ownership experience falls
below your expectations, we suggest you take
the following action:
STEP ONE:Contact the Retail Customer
Assistance Liaison. Any member of the retail
management team has the authority and the desire
to resolve your concerns. Normally, concerns
can be quickly resolved at this level.STEP TWO:Should you need additional
assistance, in the U.S., contact the Saturn
Customer Assistance Center by calling
1-800-553-6000. In Canada, contact the
Saturn Customer Communication Centre at
1-800-263-1999. A Saturn Customer Assistance
Center team member will handle your call and
assist in providing product and warranty
information, the nearest retailer location, roadside
assistance, brochures, literature and discuss any
concerns you may have.
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give the
Customer Assistance Representative:
Vehicle Identication Number. This 17-digit
number can be found on the vehicle registration
or title, on the upper driver’s side corner of the
dash, or on your roadside assistance key card.
The name of your selling and servicing retail
facility.
Vehicle delivery date and present mileage.
Your daytime and evening phone numbers.
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Who is Covered?
Roadside Assistance coverage is for the vehicle
operator, regardless of ownership. A person driving
this vehicle without the consent of the owner is
not eligible for coverage.
The following services are provided in the U.S.
during the Bumper-to-Bumper warranty period and
in Canada, during the Base Warranty coverage
period of the New Vehicle Limited Warranty, up to
a maximum coverage of $100.
Fuel Delivery:Delivery of enough fuel for the
customer to get to the nearest service station
(approximately $5 in the U.S. and 10 litres
in Canada). Service to provide diesel may
be restricted. For safety reasons, propane
and other alternative fuels will not be provided
through this service.
Lock-out Service:To ensure security, the
driver must present the vehicle registration and
personal ID before lock-out service is provided.
Lock-out service will be covered at no charge if
you are unable to gain entry into your vehicle.If you vehicle will not start, Roadside
Assistance will arrange to have your vehicle
towed to the nearest authorized retailer. In the
U.S., replacement keys made at the customer’s
expense will be delivered within 10 miles.
Emergency Tow From a Public Roadway
or Highway:Tow to the nearest Saturn retailer
for warranty service or in the event of a
vehicle-disabling accident. Winch-out
assistance provided when the vehicle is mired
in sand, mud, or snow.
Flat Tire Change:If your vehicle has a spare
time, installation of that tire, in good condition,
will be covered at no charge. The customer is
responsible for the repair or replacement of the
tire if not covered by a warrantable failure.
Jump Start:No-start occurrences which
require a battery jump start will be covered
at no charge.
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I
Ignition Positions......................................... 138
Infants and Young Children, Restraints.......... 59
Ination - Tire Pressure............................... 469
Instrument Panel
Overview.................................................. 180
Instrument Panel (I/P)
Brightness................................................ 195
Cluster..................................................... 220
Interior Lamps Control................................. 195
J
Jump Starting.............................................. 450
K
Keyless Entry System................................. 106
Keys........................................................... 105
L
Labeling, Tire Sidewall................................. 463
Lamps
Battery Run-Down Protection................... 199
Cargo...................................................... 198
Dome....................................................... 196
Electric Power Management..................... 198
Exterior.................................................... 192
Front Reading.......................................... 197
Interior Control......................................... 195
Rear Reading.......................................... 197
LATCH System
Child Restraints......................................... 69
Level Control............................................... 398
License Plate Lamps................................... 459
Liftgate........................................................ 128
Light
Airbag Readiness..................................... 223
Anti-Lock Brake System Warning............. 227
Brake System Warning............................. 226
Charging System..................................... 226
Cruise Control.......................................... 233
Highbeam On.......................................... 233
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P
Paint, Damage............................................ 508
Park Aid...................................................... 200
Park (P)
Shifting Into............................................. 148
Shifting Out of......................................... 149
Parking
Assist....................................................... 200
Brake....................................................... 147
Over Things That Burn............................ 150
Passenger Airbag Status Indicator............... 224
Passenger Compartment Air Filter............... 217
Passenger Sensing System........................... 93
Passing....................................................... 372
PASS-Key
®III ............................................. 135
PASS-Key®III Operation............................. 136
Power
Accessory Outlet(s).................................. 203
Door Locks.............................................. 116
Electrical System..................................... 511
Outlet 115 Volt Alternating Current........... 204
Rear Quarter Windows............................. 132
Retained Accessory (RAP)....................... 139
Seat.......................................................... 10Power (cont.)
Sliding Door............................................. 121
Steering Fluid.......................................... 443
Windows.................................................. 131
Pretensioners, Safety Belt............................. 55
Programmable Automatic Door Unlock......... 118
Q
Questions and Answers About Safety Belts ... 37
R
Radiator Pressure Cap................................ 435
Radios........................................................ 270
Care of Your CD and DVD Player............ 355
Care of Your CDs and DVDs................... 355
Navigation/Radio System, see
Navigation Manual................................ 294
Radio with CD......................................... 272
Rear Seat Audio.............................325, 328
Setting the Time...................................... 272
Theft-Deterrent......................................... 352
Understanding Reception......................... 354
Rear Climate Control System.............212, 215
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Rear Reading Lamps.................................. 197
Rear Safety Belt Comfort Guides.................. 52
Rear Seat Audio (RSA)......................325, 328
Rear Seat Entertainment System........294, 309
Rear Seat Operation..................................... 14
Rear Seat Passengers, Safety Belts.............. 49
Rear Windshield Washer/Wiper.................... 187
Rearview Mirrors......................................... 153
Reclining Seatbacks...................................... 11
Recommended Fluids and Lubricants.......... 530
Recreational Vehicle Towing........................ 396
Remote Keyless Entry System.................... 106
Remote Keyless Entry System, Operation ... 107
Removing the Flat Tire and Installing the
Spare Tire................................................ 488
Removing the Spare Tire and Tools............ 485
Replacement Bulbs..................................... 460
Reporting Safety Defects
Canadian Government............................. 552
Saturn...................................................... 552
United States Government....................... 552
Restraint System Check
Checking the Restraint Systems............... 101
Replacing Restraint System Parts
After a Crash........................................ 102
Retained Accessory Power (RAP)................ 139Right Front Passenger Position,
Safety Belts............................................... 48
Roadside
Assistance Program................................. 543
Rocking Your Vehicle to Get it Out.............. 391
Routing, Engine Drive Belt.......................... 533
Running the Engine While Parked............... 152
S
Safety Belt
Passenger Reminder Light....................... 222
Pretensioners............................................. 55
Reminder Light........................................ 222
Safety Belts
Care of.................................................... 504
Driver Position........................................... 38
How to Wear Safety Belts Properly............ 38
Questions and Answers About
Safety Belts............................................ 37
Rear Safety Belt Comfort Guides............... 52
Rear Seat Passengers............................... 49
Right Front Passenger Position.................. 48
Safety Belt Extender.................................. 55
Safety Belt Use During Pregnancy............. 48
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Storage Areas............................................. 167
Convenience Net..................................... 173
Cupholder(s)............................................ 167
Floor Console Storage Area..................... 170
Folding Tray............................................. 170
Glove Box................................................ 167
Hideaway Rear Storage Bins................... 174
Luggage Carrier....................................... 172
Overhead Console..........................168, 170
Second Row Center Console................... 171
Stuck in Sand, Mud, Ice, or Snow............... 390
Sun Visors.................................................. 132
Switchbanks
Overhead Console................................... 200
T
Tachometer................................................. 221
Taillamps
Turn Signal, Stoplamps and
Back-up Lamps..................................... 458
TCS Warning Light...................................... 228
Theft-Deterrent, Radio................................. 352
Theft-Deterrent Systems.............................. 133
Content Theft-Deterrent............................ 133
PASS-Key
®III .......................................... 135
PASS-Key®III Operation.......................... 136Third Row Seat............................................. 27
Tilt Wheel.................................................... 182
Tires........................................................... 462
Aluminum Wheels, Cleaning..................... 507
Buying New Tires..................................... 474
Chains..................................................... 480
Changing a Flat Tire................................ 484
Cleaning.................................................. 507
Compact Spare Tire................................. 500
Different Size........................................... 476
High-Speed Operation.............................. 471
If a Tire Goes Flat................................... 483
Ination - Tire Pressure............................ 469
Inator, Accessory.................................... 480
Inspection and Rotation............................ 472
Installing the Spare Tire........................... 488
Removing the Flat Tire............................. 488
Removing the Spare Tire and Tools......... 485
Secondary Latch System ......................... 495
Storing a Flat or Spare Tire and Tools..... 497
Tire Sidewall Labeling.............................. 463
Tire Terminology and Denitions............... 466
Uniform Tire Quality Grading.................... 477
Wheel Alignment and Tire Balance........... 478
Wheel Replacement................................. 478
When It Is Time for New Tires................. 473
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