2007 SATURN ION phone

Radio Reception
Frequency interference and static can occur
during normal radio reception if items such as
cellphone chargers, vehicle convenience
accessories, and external electronic devices are
plugged into the accessory power outlet. If there is
interference or static, unplug the item from the
accessory power outlet.
AM
The range for most AM stations is greater than for
FM, especially at night. The longer range can
cause station frequencies to interfere with each
other. For better radio reception, most AM
radio stations boost the power levels during the
day, and then reduces these levels during
the night. Static can also occur when things like
storms and power lines interfere with radio
reception. When this happens, try reducing the
treble on the radio.
FM Stereo
FM stereo gives the best sound, but FM signals
reach only about 10 to 40 miles (16 to 65 km).
Tall buildings or hills can interfere with FM signals,
causing the sound to fade in and out.
XM™ Satellite Radio Service
XM™ Satellite Radio Service gives digital radio
reception from coast-to-coast in the 48 contiguous
United States, and in Canada. Just as with FM,
tall buildings or hills can interfere with satellite
radio signals, causing the sound to fade in and out.
In addition, traveling or standing under heavy
foliage, bridges, garages, or tunnels may cause
the loss of XM™ signal for a period of time.
The radio might display NO XM SIGNAL to
indicate interference.
Cellular Phone Usage
Cellular phone usage could cause interference
with your vehicle’s radio. This interference
could occur when making or receiving phone calls,
charging the phone’s battery, or simply having
the phone on. This interference is an increased
level of static while listening to the radio. If static is
received while listening to the radio, unplug the
cellular phone and turn it off.
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{CAUTION:
Wet brakes can cause accidents. They
may not work as well in a quick stop and
may cause pulling to one side. You could
lose control of the vehicle.
After driving through a large puddle of
water or a car wash, apply the brake pedal
lightly until the brakes work normally.
Driving too fast through large water puddles or
even going through some car washes can cause
problems, too. The water may affect your brakes.
Try to avoid puddles. But if you cannot, try to
slow down before you hit them.
Hydroplaning
Hydroplaning is dangerous. So much water can
build up under your tires that they can actually ride
on the water. This can happen if the road is wet
enough and you are going fast enough. When your
vehicle is hydroplaning, it has little or no contact
with the road.Hydroplaning does not happen often. But it can if
your tires do not have much tread or if the
pressure in one or more is low. It can happen if a
lot of water is standing on the road. If you can
see reections from trees, telephone poles,
or other vehicles, and raindrops dimple the water’s
surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds.
There just is not a hard and fast rule about
hydroplaning. The best advice is to slow down
when it is raining.
Driving Through Deep Standing Water
Notice:If you drive too quickly through
deep puddles or standing water, water can
come in through the engine’s air intake
and badly damage the engine. Never drive
through water that is slightly lower than the
underbody of your vehicle. If you cannot avoid
deep puddles or standing water, drive
through them very slowly.
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Filling the Tank
{CAUTION:
Fuel vapor burns violently and a fuel re
can cause bad injuries. To help avoid
injuries to you and others, read and follow
all the instructions on the pump island.
Turn off your engine when you are
refueling. Do not smoke if you are near
fuel or refueling your vehicle. Do not use
cellular phones. Keep sparks, ames, and
smoking materials away from fuel. Do not
leave the fuel pump unattended when
refueling your vehicle. This is against the
law in some places. Do not re-enter
vehicle while pumping fuel. Keep children
away from the fuel pump; never let
children pump fuel.The tethered fuel cap is located behind a hinged
fuel door on the passenger’s side of the vehicle.
To remove the fuel cap, turn it slowly
counterclockwise. The fuel cap has a spring in it; if
the cap is released too soon, it will spring back
to the right.
While refueling, let the fuel cap hang by the tether
below the fuel ll opening.
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Filling a Portable Fuel Container
{CAUTION:
Never ll a portable fuel container while it
is in your vehicle. Static electricity
discharge from the container can ignite
the gasoline vapor. You can be badly
burned and your vehicle damaged if this
occurs. To help avoid injury to you and
others:
Dispense gasoline only into approved
containers.
Do not ll a container while it is inside
a vehicle, in a vehicle’s trunk, pickup
bed, or on any surface other than the
ground.
CAUTION: (Continued)
CAUTION: (Continued)

Bring the ll nozzle in contact with the
inside of the ll opening before
operating the nozzle. Contact should
be maintained until the lling is
complete.
Do not smoke while pumping
gasoline.
Do not use a cellular phone while
pumping gasoline.
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Customer Assistance and Information....... 410
Customer Satisfaction Procedure............... 410
Online Owner Center................................. 413
Customer Assistance for Text
Telephone (TTY) Users.......................... 414
Customer Assistance Offices..................... 414
GM Mobility Reimbursement Program........ 415
Roadside Assistance Program................... 415
Vehicle Data Collection and Event
Data Recorders...................................... 418
Collision Damage Repair........................... 420Reporting Safety Defects............................ 424
Reporting Safety Defects to the
United States Government..................... 424
Reporting Safety Defects to the
Canadian Government............................ 424
Reporting Safety Defects to Saturn............ 425
Service Publications Ordering Information.... 425
Section 7 Customer Assistance Information
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer/retailer and to Saturn. Together we
are committed to providing our customers with
unparalleled service, before, during, and after the
purchase of a Saturn vehicle, for total customer
satisfaction. We call this the Saturn Difference.
Normally, any concerns with the sales transaction
or the operation of your vehicle are resolved by
your dealer’s/retailer’s sales or service
departments. If, for any reason, your ownership
experience falls below your expectations, we
suggest you take the following action:
STEP ONE:Contact the Retail Customer
Assistance Liaison. Any member of the retail
management team has the authority and the desire
to resolve your concerns. Normally, concerns
can be quickly resolved at this level.STEP TWO:Should you need additional
assistance, in the U.S., contact the Saturn
Customer Assistance Center by calling
1-800-553-6000. In Canada, contact the Saturn
Customer Communication Centre at
1-800-263-1999. A Saturn Customer Assistance
Center team member will handle your call and
assist in providing product and warranty
information, the nearest dealer/retailer location,
roadside assistance, brochures, literature and
discuss any concerns you may have.
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
Vehicle Identication Number (VIN). This
17-digit number can be found on the
vehicle registration or title, on the upper driver
side corner of the dash, or on your roadside
assistance key card.
The name of your selling and servicing retail
facility.
Vehicle delivery date and present mileage.
Your daytime and evening phone numbers.
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When contacting Saturn, please remember that
your concern will likely be resolved at a
dealer’s/retailer’s facility. That is why we suggest
you follow Step One rst if you have a concern.
STEP THREE (U.S. Owners):Both Saturn and its
dealers/retailers are committed to making sure
you are completely satised with your Saturn
vehicle. However, if you continue to remain
unsatised after following the procedure outlined
in Steps One and Two, Saturn and its
dealers/retailers offer the additional assistance of
a neutral party through our voluntary participation
in a mediation/arbitration program called Better
Business Bureau (BBB) Auto Line.
The BBB Auto Line Program is an out-of-court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation
of the New Vehicle Limited Warranty. This program
is available at no cost to you, our customer.Although you may be required to resort to this
informal dispute resolution program prior to ling a
court action, use of the program is free of charge
and your case is generally heard within 40 days.
If you do not agree with the decision given in your
case, you can reject it and proceed with any other
venue for relief available to you.
Contact the BBB Auto Line Program by using the
toll-free telephone number or by writing them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by
vehicle age, mileage and other factors. Saturn
Corporation reserves the right to change eligibility
limitations and/or discontinue its participation in
this program.
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STEP THREE (Canadian Owners):
General Motors Participation in the
Mediation/Arbitration Program
In the event that you do not feel your concerns
have been addressed after following the procedure
outlined in Steps 1 and 2, General Motors of
Canada Limited has committed to binding
arbitration of owner disputes involving
factory-related vehicle service claims. The
program provides for the review of the facts
involved by an impartial third party arbiter, and
may include an informal hearing before the arbiter.
The program is designed so that the entire
dispute settlement process, from the time you le
your complaint to the nal decision, should be
completed in approximately 70 days. We believe
our impartial program offers advantages over
courts in most jurisdictions because it is informal,
quick, and free of charge.For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.
Alternatively, you may call the Saturn Customer
Communication Centre, 1-800-263-1999, or
you may write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied by your
Vehicle Identication Number (VIN).
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