2007 SATURN ION service

At Least Once a Year
Starter Switch Check
{CAUTION:
When you are doing this inspection, the
vehicle could move suddenly. If the
vehicle moves, you or others could be
injured.
1. Before you start, be sure you have enough
room around the vehicle.
2. Firmly apply both the parking brake and the
regular brake. SeeParking Brake on
page 115.
Do not use the accelerator pedal, and be ready
to turn off the engine immediately if it starts.3. On automatic transaxle vehicles, try to start
the engine in each gear. The vehicle should
start only in PARK (P) or NEUTRAL (N). If the
vehicle starts in any other position, contact
your Saturn retailer for service.
On manual transaxle vehicles, put the shift
lever in NEUTRAL, push the clutch pedal
down halfway, and try to start the engine.
The vehicle should start only when the clutch
pedal is pushed down all the way to the
oor. If the vehicle starts when the clutch
pedal is not pushed all the way down, contact
your Saturn retailer for service.
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Automatic Transaxle Shift Lock Control
System Check
{CAUTION:
When you are doing this inspection, the
vehicle could move suddenly. If the
vehicle moves, you or others could be
injured.
1. Before you start, be sure you have enough
room around the vehicle. It should be parked
on a level surface.
2. Firmly apply the parking brake. SeeParking
Brake on page 115.
Be ready to apply the regular brake
immediately if the vehicle begins to move.
3. With the engine off, turn the ignition to RUN,
but do not start the engine. Without applying
the regular brake, try to move the shift
lever out of PARK (P) with normal effort. If the
shift lever moves out of PARK (P), contact
your Saturn retailer for service.
Ignition Transaxle Lock Check
While parked, and with the parking brake set, try
to turn the ignition to LOCK in each shift lever
position.
With an automatic transaxle, the ignition
should turn to LOCK only when the shift lever
is in PARK (P). The ignition key should
come out only in LOCK.
With a manual transaxle, the ignition key
should come out only in LOCK.
Contact your Saturn retailer if service is required.
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Parking Brake and Automatic Transaxle
Park (P) Mechanism Check
{CAUTION:
When you are doing this check, your
vehicle could begin to move. You or
others could be injured and property
could be damaged. Make sure there is
room in front of your vehicle in case it
begins to roll. Be ready to apply the
regular brake at once should the vehicle
begin to move.Park on a fairly steep hill, with the vehicle facing
downhill. Keeping your foot on the regular
brake, set the parking brake.
To check the parking brake’s holding ability:
With the engine running and transaxle in
NEUTRAL (N), slowly remove foot pressure
from the regular brake pedal. Do this until the
vehicle is held by the parking brake only.
To check the PARK (P) mechanism’s holding
ability: With the engine running, shift to
PARK (P). Then release the parking brake
followed by the regular brake.
Contact your Saturn retailer if service is required.
Underbody Flushing Service
At least every spring, use plain water to ush any
corrosive materials from the underbody. Take
care to clean thoroughly any areas where mud and
other debris can collect.
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Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the
service, and the type of services performed in the boxes provided. SeeMaintenance Requirements on
page 388. Any additional information fromOwner Checks and Services on page 397can be added on the
following record pages. You should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
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Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
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Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
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Customer Assistance and Information....... 410
Customer Satisfaction Procedure............... 410
Online Owner Center................................. 413
Customer Assistance for Text
Telephone (TTY) Users.......................... 414
Customer Assistance Offices..................... 414
GM Mobility Reimbursement Program........ 415
Roadside Assistance Program................... 415
Vehicle Data Collection and Event
Data Recorders...................................... 418
Collision Damage Repair........................... 420Reporting Safety Defects............................ 424
Reporting Safety Defects to the
United States Government..................... 424
Reporting Safety Defects to the
Canadian Government............................ 424
Reporting Safety Defects to Saturn............ 425
Service Publications Ordering Information.... 425
Section 7 Customer Assistance Information
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer/retailer and to Saturn. Together we
are committed to providing our customers with
unparalleled service, before, during, and after the
purchase of a Saturn vehicle, for total customer
satisfaction. We call this the Saturn Difference.
Normally, any concerns with the sales transaction
or the operation of your vehicle are resolved by
your dealer’s/retailer’s sales or service
departments. If, for any reason, your ownership
experience falls below your expectations, we
suggest you take the following action:
STEP ONE:Contact the Retail Customer
Assistance Liaison. Any member of the retail
management team has the authority and the desire
to resolve your concerns. Normally, concerns
can be quickly resolved at this level.STEP TWO:Should you need additional
assistance, in the U.S., contact the Saturn
Customer Assistance Center by calling
1-800-553-6000. In Canada, contact the Saturn
Customer Communication Centre at
1-800-263-1999. A Saturn Customer Assistance
Center team member will handle your call and
assist in providing product and warranty
information, the nearest dealer/retailer location,
roadside assistance, brochures, literature and
discuss any concerns you may have.
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
Vehicle Identication Number (VIN). This
17-digit number can be found on the
vehicle registration or title, on the upper driver
side corner of the dash, or on your roadside
assistance key card.
The name of your selling and servicing retail
facility.
Vehicle delivery date and present mileage.
Your daytime and evening phone numbers.
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