2007 SATURN AURA phone

Backglass Antenna
The AM-FM antenna is integrated with the rear
window defogger, located in the rear window.
Make sure that the inside surface of the rear
window is not scratched and that the lines on the
glass are not damaged. If the inside surface is
damaged, it could interfere with radio reception.
Also, for proper radio reception, the antenna
connector at the top-center of the rear window
needs to be properly attached to the post on the
glass.
Notice:Do not apply aftermarket glass tinting
with metallic lm. The metallic lm in some
tinting materials will interfere with or distort the
incoming radio reception. Any damage
caused to your backglass antenna due to
metallic tinting materials will not be covered
by your warranty.Notice:Using a razor blade or sharp object to
clear the inside rear window may damage
the rear window antenna and/or the rear
window defogger. Repairs would not be
covered by your warranty. Do not clear the
inside rear window with sharp objects.
Because this antenna is built into the rear window,
there is a reduced risk of damage caused by
car washes and vandals.
If static is heard on the radio, when the rear
window defogger is turned on, it could mean that
a defogger grid line has been damaged and
the grid line must be repaired.
If adding a cellular telephone to your vehicle, and
the antenna needs to be attached to the glass,
make sure that you do not damage the grid lines
for the AM-FM antenna. There is enough space
between the lines to attach a cellular telephone
antenna without interfering with radio reception.
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The heavier the rain, the harder it is to see. Even
if your windshield wiper blades are in good
shape, a heavy rain can make it harder to see
road signs and traffic signals, pavement markings,
the edge of the road, and even people walking.
It is wise to keep your windshield wiping equipment
in good shape and keep your windshield washer
uid reservoir lled with washer uid. Replace your
windshield wiper inserts when they show signs
of streaking or missing areas on the windshield, or
when strips of rubber start to separate from the
inserts.
{CAUTION:
Wet brakes can cause accidents. They
may not work as well in a quick stop and
may cause pulling to one side. You could
lose control of the vehicle.
After driving through a large puddle of
water or a car wash, apply the brake pedal
lightly until the brakes work normally.Driving too fast through large water puddles or
even going through some car washes can cause
problems, too. The water may affect your
brakes. Try to avoid puddles. But if you cannot, try
to slow down before you hit them.
Hydroplaning
Hydroplaning is dangerous. So much water can
build up under your tires that they can actually ride
on the water. This can happen if the road is wet
enough and you are going fast enough. When your
vehicle is hydroplaning, it has little or no contact
with the road.
Hydroplaning does not happen often. But it can if
your tires do not have much tread or if the
pressure in one or more is low. It can happen if a
lot of water is standing on the road. If you can
see reections from trees, telephone poles,
or other vehicles, and raindrops dimple the water’s
surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds.
There just is not a hard and fast rule about
hydroplaning. The best advice is to slow down
when it is raining.
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Fuels in Foreign Countries
If you plan on driving in another country outside
the United States or Canada, the proper fuel might
be hard to nd. Never use leaded gasoline or
any other fuel not recommended in the previous
text on fuel. Costly repairs caused by use of
improper fuel would not be covered by your
warranty.
To check the fuel availability, ask an auto club, or
contact a major oil company that does business
in the country where you will be driving.
Filling the Tank
{CAUTION:
Fuel vapor burns violently and a fuel re
can cause bad injuries. To help avoid
injuries to you and others, read and follow
all the instructions on the pump island.
Turn off your engine when you are
refueling. Do not smoke if you are near
fuel or refueling your vehicle. Do not use
cellular phones. Keep sparks, ames, and
smoking materials away from fuel. Do not
leave the fuel pump unattended when
refueling your vehicle. This is against the
law in some places. Do not re-enter the
vehicle while pumping fuel. Keep children
away from the fuel pump; never let
children pump fuel.
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Filling a Portable Fuel Container
{CAUTION:
Never ll a portable fuel container while it
is in your vehicle. Static electricity
discharge from the container can ignite the
gasoline vapor. You can be badly burned
and your vehicle damaged if this occurs.
To help avoid injury to you and others:
Dispense gasoline only into approved
containers.
Do not ll a container while it is inside a
vehicle, in a vehicle’s trunk, pickup
bed, or on any surface other than the
ground.
CAUTION: (Continued)
CAUTION: (Continued)

Bring the ll nozzle in contact with the
inside of the ll opening before
operating the nozzle. Contact should
be maintained until the lling is
complete.
Do not smoke while pumping
gasoline.
Do not use a cellular phone while
pumping gasoline.
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Customer Assistance and Information....... 372
Customer Satisfaction Procedure............... 372
Online Owner Center................................. 375
Customer Assistance for Text
Telephone (TTY) Users.......................... 376
Customer Assistance Offices..................... 376
GM Mobility Reimbursement Program........ 377
Roadside Assistance Program................... 377
Courtesy Transportation............................. 380
Collision Damage Repair........................... 382Reporting Safety Defects............................ 386
Reporting Safety Defects to the
United States Government..................... 386
Reporting Safety Defects to the
Canadian Government............................ 386
Reporting Safety Defects to Saturn............ 387
Service Publications Ordering Information.... 387
Vehicle Data Recording and Privacy......... 389
Event Data Recorders............................... 389
OnStar...................................................... 390
Navigation System..................................... 391
Radio Frequency Identication (RFID)........ 391
Section 7 Customer Assistance Information
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your retailer and to Saturn. Together we are
committed to providing our customers with
unparalleled service, before, during, and after the
purchase of a Saturn vehicle, for total customer
satisfaction. We call this the Saturn Difference.
Normally, any concerns with the sales transaction
or the operation of your vehicle are resolved by
your retailer’s sales or service departments. If, for
any reason, your ownership experience falls
below your expectations, we suggest you take the
following action:
STEP ONE:Contact the Retail Customer
Assistance Liaison. Any member of the retail
management team has the authority and the desire
to resolve your concerns. Normally, concerns
can be quickly resolved at this level.STEP TWO:Should you need additional
assistance, in the U.S., contact the Saturn
Customer Assistance Center by calling
1-800-553-6000. In Canada, contact the Saturn
Customer Communication Centre at
1-800-263-1999. A Saturn Customer Assistance
Center team member will handle your call and
assist in providing product and warranty
information, the nearest retailer location, roadside
assistance, brochures, literature and discuss
any concerns you may have.
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
Vehicle Identication Number (VIN). This
17-digit number can be found on the
vehicle registration or title, on the upper driver
side corner of the dash, or on your roadside
assistance key card.
The name of your selling and servicing retail
facility.
Vehicle delivery date and present mileage.
Your daytime and evening phone numbers.
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When contacting Saturn, please remember that
your concern will likely be resolved at a retailer’s
facility. That is why we suggest you follow
Step One rst if you have a concern.
STEP THREE (U.S. Owners):Both Saturn and
its retailers are committed to making sure you are
completely satised with your Saturn vehicle.
However, if you continue to remain unsatised
after following the procedure outlined in Steps One
and Two, Saturn and its retailers offer the
additional assistance of a neutral party through
our voluntary participation in a mediation/arbitration
program called Better Business Bureau (BBB)
Auto Line.
The BBB Auto Line Program is an out-of-court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation
of the New Vehicle Limited Warranty. This program
is available at no cost to you, our customer.Although you may be required to resort to this
informal dispute resolution program prior to ling a
court action, use of the program is free of charge
and your case is generally heard within 40 days. If
you do not agree with the decision given in your
case, you can reject it and proceed with any other
venue for relief available to you.
Contact the BBB Auto Line Program by using the
toll-free telephone number or by writing them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by
vehicle age, mileage and other factors. Saturn
Corporation reserves the right to change eligibility
limitations and/or discontinue its participation in
this program.
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STEP THREE (Canadian Owners):
General Motors Participation in the
Mediation/Arbitration Program
In the event that you do not feel your concerns
have been addressed after following the procedure
outlined in Steps 1 and 2, General Motors of
Canada Limited has committed to binding
arbitration of owner disputes involving
factory-related vehicle service claims. The
program provides for the review of the facts
involved by an impartial third party arbiter, and
may include an informal hearing before the arbiter.
The program is designed so that the entire
dispute settlement process, from the time you le
your complaint to the nal decision, should be
completed in approximately 70 days. We believe
our impartial program offers advantages over
courts in most jurisdictions because it is informal,
quick, and free of charge.For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.
Alternatively, you may call the Saturn Customer
Communication Centre, 1-800-263-1999, or
you may write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied by your
Vehicle Identication Number (VIN).
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