2007 SATURN AURA HYBRID phone

Online Owner Center
Online Owner Center
(United States only)
The Owner Center is a resource for your Saturn
ownership needs. Specic vehicle information can
be found in one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic
vehicle, including tips and videos and
an electronic version of this owner manual.
Keep track of your vehicle’s service history
and maintenance schedule.
Find Saturn retailers for service nationwide.
Receive special promotions and privileges only
available to members.
Refer to www.saturn.com on the web for updated
information and to register your vehicle.
My GM Canada (Canada only)
My GM Canada is a password-protected section
of gmcanada.com where you can save information
on GM vehicles, get personalized offers, and
use handy tools and forms with greater ease.
Here are a few of the valuable tools and services
you will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as
address and phone number for each of
your preferred GM Dealers or Retailers.
My Driveway: Receive service reminders and
helpful advice on owning and maintaining
your vehicle.
My Preferences: Manage your prole,
subscribe to E-News and use tools and forms
with greater ease.
To sign up to My GM Canada, visit the My GM
Canada section within www.gmcanada.com.
375

Customer Assistance for Text
Telephone (TTY) Users
To assist owners who have hearing difficulties,
Saturn has installed special TDD
(Telecommunication Devices for the Deaf)
equipment in its Saturn Customer Assistance
Center.
Any hearing- or speech-impaired customer who
has access to a TDD or to a conventional
Text Telephone (TTY) can communicate with
Saturn by dialing 1-800-TDD-6000. TTY users in
Canada may dial 1-800-263-3830.
Customer Assistance Offices
Saturn encourages customers to call the toll-free
number for assistance. If a customer wishes to write
to Saturn, the letter should be addressed to:
Saturn Customer Assistance Center
100 Saturn Parkway
Mail Code 371-999-S24
Spring Hill, TN 37174-1500
1-800-553-6000
1-800-833-6000 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-553-6000
In Canada, write to:
Saturn Customer Communication Centre
General Motors of Canada Ltd.
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-1999
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-268-6800
376

GM Mobility Reimbursement
Program
This program, available to qualied applicants,
can reimburse you up to $1,000 toward eligible
aftermarket driver or passenger adaptive
equipment you may require for your vehicle such
as hand controls, wheelchair/scooter lifts, etc.
The offer is available for a limited period of time
from the date of vehicle purchase/lease.
For more details, or to determine your vehicle’s
eligibility, visit your Saturn retailer or call the
Saturn Customer Assistance Center at
1-800-553-6000. Text telephone (TTY) users,
call 1-800-833-6000.In Canada, customers may call the
Saturn Customer Communication Centre
at 1-800-263-1999. TTY users in Canada
may call 1-800-263-3830.
Roadside Assistance Program
For vehicles purchased in the U.S.,
call1-800-553-6000;
(Text Telephone (TTY): 1-800-833-6000).
For vehicles purchased in Canada,
call1-800-268-6800.
Service is available 24 hours a day, 365 days
a year.
As the owner of a new Saturn vehicle, you are
automatically enrolled in the Saturn Roadside
Assistance Program.
Who is Covered?
Roadside Assistance coverage is for the vehicle
operator, regardless of ownership. In Canada,
a person driving this vehicle without the consent
of the owner is not eligible for coverage.
377

Trip Interruption Benets and Assistance
(Canada only):In the event of a warranty
related vehicle disablement, while en route and
over 250 kilometres from the original point of
departure, you might qualify for trip interruption
expense assistance. This assistance covers
reasonable reimbursement of up to a maximum
of $500 (Canadian) for (A) meals (maximum of
$50/day), (B) lodging (maximum of $100/night),
and (C) alternate ground transportation
(maximum of $40/day). This benet is to assist
you with some of the unplanned expense
you may incur while waiting for your vehicle
to be repaired.
Pre-authorization, original detailed receipts,
and a copy of the repair order are required.
Once authorization has been given, your
advisor will help you make any necessary
arrangements and explain how to claim for
trip interruption expense assistance.
Alternative Service (Canada only):There
could be times when Roadside Assistance
cannot provide timely assistance. Your advisor
may authorize you to secure local emergency
road service, and you will be reimbursed up
to $100 upon submission of the original receipt
to Roadside Assistance.In many instances, mechanical failures may be
covered. However, any cost for parts and labor
for non-warranty repairs are the responsibility
of the driver.
Saturn and General Motors of Canada Limited
reserve the right to limit services or reimbursement
to an owner or driver when, in their sole
discretion, the claims become excessive in
frequency or type of occurrence.
Calling for Assistance
For prompt and efficient assistance when
calling, please provide the following to the
Roadside Assistance Representatives:
Your name, home address, and home
telephone number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate
number of the vehicle
Odometer reading, Vehicle Identication
Number (VIN) and delivery date of
the vehicle
Description of the problem
379

If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance Program
on page 377for more information.
If your vehicle cannot be driven, know
where the towing service is taking it.
Get a card from the tow truck operator or
write down the driver’s name, the service’s
name, and the phone number.
Remove any valuables from your vehicle
before it is towed away. Make sure this
includes your insurance information
and registration if you keep these items
in your vehicle.
Gather the important information you need
from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identication
Number (VIN), insurance company and
policy number, and a general description
of the damage to the other vehicle.
If possible, call your insurance company
from the scene of the accident. They will
walk you through the information they need.
If they ask for a police report, phone or
go to the police department headquarters
the next day and you can get a copy of
the report for a nominal fee. In some
states/provinces with “no fault” insurance laws,
a report may not be necessary. This is
especially true if there are no injuries and
both vehicles are driveable.
Choose a reputable collision repair facility
for your vehicle. Whether you select a
Saturn retailer or a private collision repair
facility to x the damage, make sure you
are comfortable with them. Remember,
you will have to feel comfortable with their
work for a long time.
Once you have an estimate, read it carefully
and make sure you understand what work
will be performed on your vehicle. If you
have a question, ask for an explanation.
Reputable shops welcome this opportunity.
384

Navigation System
If your vehicle has anavigation system,
use of the system may result in the storage
ofdestinations, addresses, telephone
numbers, and other trip information.
Please refer to the navigation system operating
manual for information on stored data and
for deletion instructions.
Radio Frequency
Identication (RFID)
RFIDtechnology is used in some vehicles for
functions such as tire pressure monitoring and
ignition system security, as well as in connection
with conveniences such as key fobs for remote door
locking/unlocking and starting, and in-vehicle
transmitters for garage door openers. RFID
technology in Saturn vehicles does not use or
record personal information or link with any other
Saturn system containing personal information.
391

Child Restraints
Child Restraint Systems............................. 45
Infants and Young Children........................ 42
Lower Anchors and Tethers for Children..... 52
Older Children........................................... 39
Securing a Child Restraint in a
Rear Seat Position................................. 60
Securing a Child Restraint in the
Right Front Seat Position........................ 62
Where to Put the Restraint........................ 49
Cleaning
Aluminum Wheels.................................... 337
Exterior Lamps/Lenses............................. 336
Fabric/Carpet........................................... 333
Finish Care.............................................. 336
Instrument Panel, Vinyl, and
Other Plastic Surfaces.......................... 334
Interior..................................................... 332
Tires........................................................ 338
Underbody Maintenance........................... 339
Washing Your Vehicle.............................. 335
Weatherstrips........................................... 335
Windshield and Wiper Blades................... 337
Climate Control System
Automatic................................................. 154
Outlet Adjustment..................................... 160Clock.......................................................... 194
Collision Damage Repair............................. 382
Comfort Guides, Rear Safety Belt................. 35
Content Theft-Deterrent............................... 103
Control of a Vehicle..................................... 214
Convenience Net......................................... 132
Coolant
Engine Temperature Warning Light........... 171
Heater, Engine......................................... 114
Surge Tank Pressure Cap........................ 275
Cooling System........................................... 278
Cruise Control............................................. 145
Cruise Control Light.................................... 176
Cupholder(s)................................................ 131
Customer Assistance Information
Courtesy Transportation........................... 380
Customer Assistance for Text
Telephone (TTY) Users......................... 376
Customer Assistance Offices.................... 376
Customer Satisfaction Procedure.............. 372
GM Mobility Reimbursement Program...... 377
Reporting Safety Defects to Saturn.......... 387
Reporting Safety Defects to the
Canadian Government.......................... 386
Reporting Safety Defects to the
United States Government.................... 386
395