2007 SATURN AURA HYBRID service

Towing and Road Service Exclusions
Specically excluded from Roadside Assistance
coverage are towing or services for vehicles
operated on a non-public roadway or highway,
nes, impound towing caused by a violation
of local, Municipal, State, Provincial or Federal
law, and mounting, dismounting or changing
of snow tires, chains, or other traction devices.
Roadside Assistance is not part of or included
in the coverage provided by the New Vehicle
Limited Warranty. Saturn and General Motors of
Canada Limited reserve the right to make any
changes or discontinue the Roadside Assistance
program at any time without notication.
Courtesy Transportation
To enhance your ownership experience, we and
our participating retailers are proud to offer
Courtesy Transportation, a customer support
program for vehicles with the Bumper to Bumper
(Base Warranty Coverage period in Canada)
and extended powertrain warranty in both the
U.S. and Canada.Several courtesy transportation options are
available to assist in reducing your inconvenience
when warranty repairs are required.
Courtesy Transportation is not a part of the
New Vehicle Limited Warranty. A separate
booklet entitled “Warranty and Owner Assistance
Information” furnished with each new vehicle
provides detailed warranty coverage information.
Transportation Options
Warranty service can generally be completed
while you wait. However, if you are unable to wait,
Saturn helps to minimize your inconvenience by
providing several transportation options. Depending
on the circumstances, your retailer can offer you
one of the following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation. Retailers may provide you
with shuttle service to get you to your destination
with minimal interruption of your daily schedule.
This includes one-way or round trip shuttle service
within reasonable time and distance parameters
of the retailer’s area.
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Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
and public transportation is used instead of the
retailer’s shuttle service, the expense must be
supported by original receipts and can only be up to
the maximum amount allowed by Saturn for shuttle
service. In addition, for U.S. customers, should you
arrange transportation through a friend or relative,
limited reimbursement for reasonable fuel
expenses may be available. Claim amounts should
reect actual costs and be supported by original
receipts. See your retailer for information regarding
the allowance amounts for reimbursement of fuel
or other transportation costs.
Courtesy Rental Vehicle
Your retailer may arrange to provide you with a
courtesy rental vehicle or reimburse you for a rental
vehicle that you obtain if your vehicle is kept for an
overnight warranty repair. Rental reimbursement
will be limited and must be supported by original
receipts. This requires that you sign and complete
a rental agreement and meet state/provincial,
local, and rental vehicle provider requirements.Requirements vary and may include minimum age
requirements, insurance coverage, credit card, etc.
You are responsible for fuel usage charges and
may also be responsible for taxes, levies, usage
fees, excessive mileage, or rental usage beyond
the completion of the repair.
It may not be possible to provide a like-vehicle
as a courtesy rental.
Additional Program Information
All program options, such as shuttle service,
may not be available at every retailer. Please
contact your retailer for specic information
about availability. All Courtesy Transportation
arrangements will be administered by appropriate
retailer personnel.
Saturn reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim
eligibility pursuant to the terms and conditions
described herein at its sole discretion.
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If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance Program
on page 377for more information.
If your vehicle cannot be driven, know
where the towing service is taking it.
Get a card from the tow truck operator or
write down the driver’s name, the service’s
name, and the phone number.
Remove any valuables from your vehicle
before it is towed away. Make sure this
includes your insurance information
and registration if you keep these items
in your vehicle.
Gather the important information you need
from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identication
Number (VIN), insurance company and
policy number, and a general description
of the damage to the other vehicle.
If possible, call your insurance company
from the scene of the accident. They will
walk you through the information they need.
If they ask for a police report, phone or
go to the police department headquarters
the next day and you can get a copy of
the report for a nominal fee. In some
states/provinces with “no fault” insurance laws,
a report may not be necessary. This is
especially true if there are no injuries and
both vehicles are driveable.
Choose a reputable collision repair facility
for your vehicle. Whether you select a
Saturn retailer or a private collision repair
facility to x the damage, make sure you
are comfortable with them. Remember,
you will have to feel comfortable with their
work for a long time.
Once you have an estimate, read it carefully
and make sure you understand what work
will be performed on your vehicle. If you
have a question, ask for an explanation.
Reputable shops welcome this opportunity.
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Reporting Safety Defects to Saturn
In addition to notifying NHTSA (or Transport
Canada) in a situation like this, please
notify Saturn.
Call 1-800-553-6000, or write:
Saturn Corporation
100 Saturn Parkway
Mail Drop 371-999-S24
Spring Hill, TN 37174-1500
In Canada, call 1-800-263-1999,
or write:
Saturn Customer Communication Centre
General Motors of Canada Limited
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
A variety of publications are available to you.
Saturn service manuals are written for trained
technicians, and in some cases, specialized
tools and equipment are necessary to complete
certain repairs. However, the manuals are
available to owners who either have the training,
or wish to gain a greater understanding of the
technical aspect of their Saturn.
For additional publications information or to order
publications in the United States, call toll free
1-800-2-SATURN or visit
www.saturn-publications.com to order on-line.
In Canada, Saturn service manuals are available
by calling toll free 1-800-551-4123.
387

Owner Publications
Information on how to obtain product bulletins
and as described below is applicable only in the
fty U.S. states and the District of Columbia,
and only for cars and light trucks with a
Gross Vehicle Weight Rating (GVWR) less
than 10,000 pounds (4 536 kg). Copies of
individual bulletins are also at your participating
Saturn retailer. You can ask to see them.
In Canada, information relating to product
service bulletins can be obtained by contacting
your Saturn retailer.
Service Bulletins
Saturn regularly sends its retailers useful service
bulletins about Saturn products. Saturn monitors
product performance in the eld. We then
prepare bulletins for servicing our products better.
You can get these bulletins, too.Bulletins cover various subjects. Some pertain
to the proper use and care of your vehicle.
Some describe costly repairs. Others describe
inexpensive repairs which, if done on time with
the latest parts, may avoid future costly repairs.
Some bulletins tell a technician how to repair
a new or unexpected condition. Others describe
a quicker way to x your vehicle. They can help
a technician service your vehicle better.
Most bulletins apply to conditions affecting a
small number of vehicles. Your Saturn retailer
or a qualied technician may have to determine
if a specic bulletin applies to your vehicle.
To order Saturn bulletins, call Saturn
Publications at 1-800-2-SATURN or visit
www.saturn-publications.com to order online.
388

Vehicle Data Recording
and Privacy
Your Saturn vehicle has a number of sophisticated
computers that record information about the
vehicle’s performance and how it is driven. For
example, your vehicle uses computer modules
to monitor and control engine and transmission
performance, to monitor the conditions for
airbag deployment and deploy airbags in a crash
and, if so equipped, to provide anti-lock braking
to help the driver control the vehicle. These
modules may store data to help your dealer/retailer
technician service your vehicle. Some modules
may also store data about how you operate
the vehicle, such as rate of fuel consumption
or average speed. These modules may also retain
the owner’s personal preferences, such as radio
pre-sets, seat positions, and temperature settings.
Event Data Recorders
This vehicle has an Event Data Recorder (EDR).
The main purpose of an EDR is to record, in
certain crash or near crash-like situations, such as
an air bag deployment or hitting a road obstacle,
data that will assist in understanding how a
vehicle’s systems performed. The EDR is designed
to record data related to vehicle dynamics and
safety systems for a short period of time, typically
30 seconds or less. The EDR in this vehicle is
designed to record such data as:
How various systems in your vehicle were
operating
Whether or not the driver and passenger
safety belts were buckled/fastened
How far, if at all, the driver was depressing
the accelerator and/or brake pedal
How fast the vehicle was traveling
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This data can help provide a better understanding
of the circumstances in which crashes and
injuries occur.
Important:EDR data is recorded by your
vehicle only if a non-trivial crash situation
occurs; no data is recorded by the EDR under
normal driving conditions and no personal
data (e.g., name, gender, age, and crash location)
is recorded. However, other parties, such as
law enforcement, could combine the EDR data
with the type of personally identifying data
routinely acquired during a crash investigation.
To read data recorded by an EDR, special
equipment is required, and access to the vehicle
or the EDR is needed. In addition to the vehicle
manufacturer, other parties, such as law
enforcement, that have the special equipment,
can read the information if they have access
to the vehicle or the EDR.Saturn will not access this data or share it with
others except: with the consent of the vehicle
owner or, if the vehicle is leased, with the consent
of the lessee; in response to an official request
of police or similar government office; as part
of Saturn’s defense of litigation through the
discovery process; or, as required by law.
Data that Saturn collects or receives may also
be used for Saturn research needs or may
be made available to others for research purposes,
where a need is shown and the data is not tied
to a specic vehicle or vehicle owner.
OnStar
If your vehicle has OnStar®and you subscribe to
the OnStar®services, please refer to the OnStar®
Terms and Conditions for information on data
collection and use. See alsoOnStar®System
on page 127in this manual for more information.
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Customer Assistance Information (cont.)
Roadside Assistance Program.................. 377
Service Publications Ordering
Information........................................... 387
D
Daytime Running Lamps............................. 149
Defensive Driving........................................ 210
Delayed Headlamps.................................... 149
Delayed Locking............................................ 94
Disc, MP3................................................... 200
Doing Your Own Service Work.................... 254
Dome Lamp................................................ 151
Door
Delayed Locking........................................ 94
Door Ajar Reminder................................... 94
Locks......................................................... 93
Power Door Locks..................................... 94
Programmable Automatic Door Locks......... 95
Rear Door Security Locks.......................... 96
Driver
Position, Safety Belt................................... 22Driver Information Center (DIC)................... 179
DIC Operation and Displays..................... 180
DIC Vehicle Personalization..................... 187
DIC Warnings and Messages................... 182
Driving
At Night................................................... 227
Before a Long Trip................................... 233
City.......................................................... 231
Defensive................................................. 210
Drunken................................................... 211
Freeway................................................... 232
Highway Hypnosis.................................... 234
Hill and Mountain Roads.......................... 235
In Rain and on Wet Roads...................... 228
Rocking Your Vehicle to Get it Out.......... 242
Winter...................................................... 237
E
EDR ............................................................ 389
Electrical System
Add-On Equipment................................... 342
Engine Compartment Fuse Block............. 346
Fuses...................................................... 343
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