2007 SAAB 9-7X phone
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Radio Reception
You may experience frequency interference and
static during normal radio reception if items
such as cellphone chargers, vehicle convenience
accessories, and external electronic devices
are plugged into the accessory power outlet.
If there is interference or static, unplug the item
from the accessory power outlet.
AM
The range for most AM stations is greater than for
FM, especially at night. The longer range can cause
station frequencies to interfere with each other. For
better radio reception, most AM radio stations
boosts the power levels during the day, and then
reduce these levels during the night. Static can also
occur when things like storms and power lines
interfere with radio reception. When this happens,
try reducing the treble on your radio.
FM Stereo
FM stereo gives the best sound, but FM signals
reach only about 10 to 40 miles (16 to 65 km). Tall
buildings or hills can interfere with FM signals,
causing the sound to fade in and out.
XM™ Satellite Radio Service
XM™ Satellite Radio Service gives digital radio
reception from coast-to-coast in the 48 contiguous
United States, and in Canada. Just as with FM,
tall buildings or hills can interfere with satellite
radio signals, causing the sound to fade in and out.
In addition, traveling or standing under heavy
foliage, bridges, garages, or tunnels can cause
loss of the XM™ signal for a period of time.
The radio could display NO XM SIGNAL to indicate
interference.
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The heavier the rain, the harder it is to see.
Even if your windshield wiper blades are in good
shape, a heavy rain can make it harder to see
road signs and traffic signals, pavement markings,
the edge of the road, and even people walking.
It is wise to keep your wiping equipment in
good shape and keep your windshield washer uid
reservoir lled with washer uid. Replace your
windshield wiper inserts when they show signs of
streaking or missing areas on the windshield,
or when strips of rubber start to separate from the
inserts.
{CAUTION:
Wet brakes can cause accidents. They
may not work as well in a quick stop and
may cause pulling to one side. You could
lose control of the vehicle.
After driving through a large puddle of
water or a car wash, apply your brake pedal
lightly until your brakes work normally.Driving too fast through large water puddles or
even going through some car washes can cause
problems, too. The water may affect your brakes.
Try to avoid puddles. But if you cannot, try to slow
down before you hit them.
Hydroplaning
Hydroplaning is dangerous. So much water can
build up under your tires that they can actually ride
on the water. This can happen if the road is wet
enough and you are going fast enough. When your
vehicle is hydroplaning, it has little or no contact
with the road.
Hydroplaning does not happen often. But it can
if your tires do not have much tread or if the
pressure in one or more is low. It can happen if
a lot of water is standing on the road. If you
can see re ections from trees, telephone poles, or
other vehicles, and raindrops dimple the water’s
surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds.
There just is not a hard and fast rule about
hydroplaning. The best advice is to slow down
when it is raining.
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Page 465 of 498
Customer Assistance and Information....... 466
Customer Satisfaction Procedure............... 466
Online Owner Center................................. 467
Customer Assistance for
Text Telephone (TTY) Users.................. 468
Customer Assistance Offices..................... 468
Roadside Assistance Program................... 469
Vehicle Data Collection and
Event Data Recorders............................ 473
Collision Damage Repair........................... 474Reporting Safety Defects............................ 479
Reporting Safety Defects to the
United States Government..................... 479
Reporting Safety Defects to the
Canadian Government............................ 479
Reporting Safety Defects to Saab.............. 480
Service Publications Ordering Information.... 480
Section 7 Customer Assistance Information
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Saab. Normally, any concerns with
the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or
service departments. Sometimes, however,
despite the best intentions of all concerned,
misunderstandings can occur. If your concern has
not been resolved to your satisfaction, the following
steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the matter
has already been reviewed with the sales,
service or parts manager, contact the owner of the
dealership or the general manager.STEP TWO:If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without
further help, contact the Saab Customer
Assistance Center, in the U.S., by calling
1-800-955-9007. In Canada, contact
Saab Customer Assistance Centre by calling
1-800-263-1999 (English and French).
We encourage you to call the toll-free number
in order to give your inquiry prompt attention.
Please have the following information available to
give the Customer Assistance Representative:
Your name, address and daytime phone
number.
Vehicle Identi cation Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
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My GM Canada (Canada only)
My GM Canada is a password-protected section
of gmcanada.com where you can save information
on GM vehicles, get personalized offers, and
use handy tools and forms with greater ease.
Here are a few of the valuable tools and services
you will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as
address and phone number for each of
your preferred GM Dealers or Retailers.
My Driveway: Receive service reminders and
helpful advice on owning and maintaining
your vehicle.
My Preferences: Manage your pro le,
subscribe to E-News and use tools and forms
with greater ease.
To sign up to My GM Canada, visit the My GM
Canada section within www.gmcanada.com.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of
hearing, or speech-impaired and who use Text
Telephones (TTYs), Saab has TTY equipment
available at its Customer Assistance Center.
Any TTY user can communicate with Saab by
dialing: 1-866-612-0380. (TTY users in Canada
can dial 1-800-263-3830.)
Customer Assistance Offices
Saab encourages customers to call the toll-free
number for assistance. However, if a customer
wishes to write or e-mail Saab, refer to the
addresses below.
United States — Customer Assistance
Saab Customer Assistance Center
Saab Cars USA, Inc.
4405-A International Boulevard
Norcross, GA 30093
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www.Saab.com
1-800-955-9007
1-866-612-0380 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-852-9001
Canada — Customer Assistance
General Motors of Canada, Limited
Customer Assistance Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-1999 (English and French)
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-268-6800
Roadside Assistance Program
In the U.S., call1-800-852–9001
In Canada, call1-800-268-6800
Service available 24 hours a day, 365 days a year.
Saab has a strong commitment to customer
satisfaction and has established the Saab Roadside
Assistance Program. As the owner of a new Saab
vehicle, you are automatically enrolled in the Saab
Roadside Assistance program. This value-added
service is intended to provide you with peace of
mind as you drive in the city or travel the open road
throughout the 4 year/50,000 mile term of your
New Car Limited Warranty..
Who is Covered?
Roadside Assistance coverage is for the vehicle
operator, regardless of ownership. A person driving
this vehicle without the consent of the owner is
not eligible for coverage.
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Calling for Assistance
For prompt and efficient assistance when calling,
please provide the following to the Roadside
Assistance Representative:
Your name, home address, and home
telephone number.
Telephone number of your location.
Location of the vehicle.
Model, year, color, and license plate number
of the vehicle.
Odometer reading, Vehicle Identi cation
Number (VIN), and delivery date of the vehicle.
Description of the problem.
While we hope you never have the occasion to
use our service, it is added security while traveling
for you and your family. Remember, we are only
a phone call away. Saab and General Motors
of Canada Limited reserve the right to make any
changes or discontinue the Roadside Assistance
program at any time without noti cation.Roadside Assistance is not part of or included in
the coverage provided by the New Vehicle Limited
Warranty. Saab and General Motors of Canada
Limited reserve the right to make any changes or
discontinue the Roadside Assistance program
at any time without noti cation.
Towing and Road Service Exclusions
Speci cally excluded from Roadside Assistance
coverage are towing or services for vehicles
operated on a non-public roadway or highway,
nes, impound towing caused by a violation
of local, Municipal, State, Provincial, or Federal
law, and mounting, dismounting or changing
of snow tires, chains, or other traction devices.
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If your vehicle cannot be driven, know where
the towing service will be taking it. Get a
card from the tow truck operator or write down
the driver’s name, the service’s name, and
the phone number.
Remove any valuables from your vehicle
before it is towed away. Make sure this
includes your insurance information and
registration if you keep these items in your
vehicle.
Gather the important information you will need
from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identi cation
Number (VIN), insurance company and
policy number, and a general description of
the damage to the other vehicle.
If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they will need. If
they ask for a police report, phone or go to
the police department headquarters the
next day and you can get a copy of the report
for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not
be necessary. This is especially true if there
are no injuries and both vehicles are driveable.
Choose a reputable collision repair facility
for your vehicle. Whether you select a
Saab dealer or a private collision repair facility
to x the damage, make sure you are
comfortable with them. Remember, you will
have to feel comfortable with their work
for a long time.
Once you have an estimate, read it carefully
and make sure you understand what work
will be performed on your vehicle. If you have
a question, ask for an explanation. Reputable
shops welcome this opportunity.
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