
251 Customer Assistance and Information
Maintenance schedule _ 252
Owner assistance _____ 253
Reporting Safety Defects
(U.S.A.) _____________ 254
Reporting Safety Defects
to the Canadian
government _________ 254
Vehicle Data Collection
and Event Data
Recorders __________ 255
Customer Assistance and Information
3 Asterisk means: equipment not fitted in all cars
(can depend on model variant, engine variant,
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252 Customer Assistance and InformationMaintenance scheduleThe Maintenance Schedule prescribes a
service program to the purchaser/operator
of a Saab that is reasonable and necessary
to ensure the proper emission control sys-
tems function, safety and reliability of the
Saab automobile in normal use. Additional
maintenance is recommended for specific
components when the car is operated under
certain severe conditions. Proper mainte-
nance is always good advice!
Authorized Saab dealers are equipped and
trained to meet your Saab’s service needs.
They regularly receive up-to-date Saab
service manuals and parts and technical
service bulletins from Saab and are able,
through their franchise agreement, to attend
Saab service schools, obtain Saab special
tools and technical assistance and pur-
chase original equipment service and
replacement parts.
Today’s complex automobiles should only
be entrusted to the most knowledgeable
service professionals. A Saab dealer is your
best choice.
Service intervalsA time for service message will illuminate on
the Saab Instrument Display (SID) when the
car is due for regular maintenance.
Engine oil and filter changesChanging the engine oil and filter is required
at every service point. Use only a Saab
approved long-life oil filter and engine oils
stated in the Specification section of this
Owner’s Manual. The use of extra additives
in the oil is not necessary and is not recom-
mended, and may be harmful to turbo-
chargers.
More frequent oil changes are recom-
mended if your vehicle is operated under
the following conditions:
Most trips are less than 5 to 10 miles (8 to
16 km). This is particularly important
when outside temperatures are below
freezing.
Most trips include extensive idling (such
as frequent stop-and-go driving).
Most trips are through dusty areas.
You frequently tow a trailer or use a carrier
on top of your vehicle.
If the vehicle is used for delivery service,
police, taxi or other commercial applica-
tions.
If your driving habits match this description,
have the engine oil and filter changed in-
between normal services at 5,000 mile
(8,000 km) intervals. The Saab Warranty
and Service Record Booklet has provisions
to record extra oil changes.
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253 Customer Assistance and Information
Service record retentionIt is the owner´s responsibility to retain ser-
vice records. If possible, you should keep
copies of all shop work orders for all service
and repairs, whenever performed. As indi-
cated in the new car and emission control
system warranties, it is important to docu-
ment that all necessary maintenance has
been done.HOW THE SERVICE RECORD IS
ORGANIZEDThe service record is comprised of a series
of coupons on which to record services as
they are performed. There are additional
coupons for documenting extra engine oil
and filter changes, extra automatic trans-
mission fluid services necessary for severe
service conditions, and brake fluid changes.HOW TO USE THE SERVICE
RECORD COUPONSWhen the car is brought to a Saab dealer for
scheduled maintenance, present the Saab
Warranty and Service Record Booklet to the
service manager. When the technician has
completed the service, the technician will
sign the maintenance record. The person
responsible for quality assurance at the
dealership will also sign and stamp the
record with the dealer identification stamp.
Service costsDealer pricing practices and labor for ser-
vice work vary. Saab’s recommended ser-
vice times for each service point do not
include the labor required to replace wear
items, such as wiper blades, brake pads or
tires. Nor is labor to perform other service or
repairs found to be necessary as a result of
the inspections included in these times.
Additional labor and parts will be charged
for such work when necessary, except as
covered under an applicable Saab warranty
or any optional extended service contract.
Transmission fluid changes or suspension
alignment, when necessary, are also addi-
tional.
Dealer charges for general shop material,
regulated hazardous waste removal, recy-
cling expenses or other operation costs may
also be applied to service and repair
invoices and are apt to vary by dealer and
location.
Owner assistanceWarranties and service problem
assistanceFor complete information about all applica-
ble warranties, including the New Car War-
ranty, Perforation Warranty, Vehicle Emis-
sion Warranty and Emission Perforation
Warranty, consult the Warranties and Ser-
vice Record Booklet which accompanies
this Owner’s Manual. It also contains owner
assistance information including Saab
Roadside Assistance. If the booklet is lost or
misplaced, a new one may be ordered
through a Saab dealer or by contacting
Saab.
In the U.S. there is a national Customer
Assistance Center at Saab Automobile
USA, Inc. The toll-free number to call from
all 50 states is 1-800-955-9007.
In Canada, please call the Saab Customer
Assistance Center at 1-800-263-1999.
A list of authorized Saab sales and service
dealers is available for those planning to
travel in the United States and Canada.
Canadian or U.S. travelers may call the
Customer Assistance Center in the country
in which they are traveling.
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271 Index
Index
AA/C system, fault diagnosis
_______ 244
A/C system, maintenance
_________ 243
ABS brakes
____________________ 160
ACC
__________________________ 79
ACC functions
___________________ 82
ACC, automatic climate control
_____ 79
ACC, calibration
_________________ 86
ACC, condensation water
__________ 86
ACC, useful tips
_________________ 86
AUX input
_____________________ 104
Adjusting the steering wheel
_______ 114
Adjustment, seats
________________ 18
Air conditioning (A/C), fault diagnosis
and maintenance ______________ 243
Airbag
_________________________ 29
Alarm _________________________ 50
Alarm functions
__________________ 53
Alarm signals
________________ 50
, 53
Album information
_______________ 104
Alternator
_____________________ 201
Alternator drive belt
__________ 201
, 263
Alternator rating
________________ 263
Antennas
______________________ 109
Anticorrosion treatment
___________ 245
Antidazzle rear-view mirror
________ 121
Anti-skid
______________________ 163
Autochecking of lights on starting
____ 64Auto-dimming rear-view mirror with
garage door opener
____________ 118
Automatic climate control (ACC)
_____ 79
Automatic transmission, technical
data
_________________________ 264
Aviod theft, tip
__________________ 166
BBattery
________________________ 199
Battery charging/replacing
________ 200
Battery, boost starting
____________ 186
Before a long journey ____________ 246
Before towing a camper or trailer
___ 177
Belt guide
______________________ 12
Boost starting using jump leads
____ 186
Brake and clutch fluid
____________ 196
Brake-fluid reservoir
_____________ 196
Brakes, technical data ____________ 265
Bulbs, changing
________________ 204
Bulbs, table of
__________________ 215
Buying new tires ________________ 225
CCD changer
____________________ 100
CHECK messages
_______________ 71
CHECKING
_____________________ 71
Car alarm
______________________ 50
Car care
______________________ 189
Cargo net, 9-5 SportCombi
________ 137Carpeting, care of
_______________ 240
Catalytic converter, important
considerations
_________________ 145
Central locking ___________________ 44
Change language in SID
___________ 72
Change of address notification
_____ 254
Changing a wheel
_______________ 236
Changing bulbs
_________________ 204
Changing wiper blades
___________ 202
Charge mobile phone
____________ 126
Charger/Jump starting ____________ 188
Charging the battery/Jump starting
__ 188
Chassis number
________________ 268
Chassis number, key to
___________ 269
Checks before towing a camper or
trailer
________________________ 177
Child safety
_____________________ 22
Child safety locks, rear doors
_______ 47
Cleaning, engine bay
_____________ 242
Clock
_________________________ 105
Color code, body
________________ 268
Color code, trim _________________ 268
Compact spare wheel
____________ 234
Compass
______________________ 122
Condensation water, ACC
__________ 86
Connecting a portable player ______ 104
Coolant
_______________________ 195
Courtesy Headlight Feature
________ 74
Crash memory, see EDR
_________ 255
Cross modulation
_______________ 110
Cruise control
__________________ 159
Cup holder
_____________________ 128
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273 Index
Indicator lights
___________________ 58
Information about fuel
____________ 148
Instrument illumination ____________ 75
Instruments and controls __________ 57
Interior equipment
_______________ 113
Interior lighting
_________________ 124
Interior rearview mirror
___________ 116
JJack
_________________________ 237
KKey
___________________________ 44
Key to chassis number
___________ 269
Key, remove
___________________ 140
LLATCH (child safety)
______________ 23
Labeling, tire sidewall ____________ 229
Labels
__________________________ 7
Leather upholstery, care of
________ 240
Light horn
______________________ 73
Light switches ___________________ 73
Loading MP3 discs
______________ 102
Loading your vehicle _____________ 231
Luggage-compartment lighting
_____ 125
MMP3 player
____________________ 102
Main instrument panel
_____________ 58
Main/dipped beam
_______________ 73
Maintenance schedule ___________ 252
Maintenance, A/C-system _________ 243
Manual gearbox, technical data
____ 264
Maxi fuses
_____________________ 217
Milometer ______________________ 64
Moonroof ______________________ 123
Motoring abroad
________________ 246
Multipath propagation
____________ 109
NNIGHT
_________________________ 72
New tires, buying
_______________ 225
Night Panel
_____________________ 72
OOdometer
______________________ 64
Oil capacity, engine
______________ 260
Oil specification
_________________ 260
Outdoor temperature
______________ 68
Owner assistance
_______________ 253
PPaintwork, touching-in
____________ 242
Parcel shelf, folding
______________ 133
Parking Assistance ______________ 168
Parking lights
____________________ 73
Plates and labels
________________ 268
Poly-V-belt
_____________________ 201
Portable fuel container
___________ 148
Portable player
_________________ 104
Power outlet
___________________ 126
Power steering _________________ 198
Power-steering fluid
______________ 198
Pressure gauge
__________________ 66
Prestige
_______________________ 107
Programme type ALARM
__________ 99
QQuality grading, tires
_____________ 226
Questions on function of airbag
______ 40
RRDS time
______________________ 106
Radiator fan ____________________ 201
Radio
__________________________ 93
Radio Data System (RDS)
_________ 94
Radio text
______________________ 94
Radio waves ___________________ 110
Rain sensor _____________________ 77
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