273 Customer Assistance and Information
Maintenance schedule __ 274
Owner assistance ______ 276
Reporting Safety Defects
(USA) _______________ 277
Reporting Safety Defects
to the Canadian
government__________ 277
Vehicle Data Collection
and Event Data
Recorders ___________ 278
Customer Assistance and Information
3Asterisk means: equipment not fitted in all cars
(can depend on model variant, engine variant,
market specification, options or accessories).93_U S _M 07.book Page 273 W ednesday, April 12, 2006 9:30 AM
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276 Customer Assistance and InformationOwner assistanceWarranties and service problem
assistanceFor complete information about all applica-
ble warranties, including the New Car War-
ranty, Perforation Warranty, Vehicle Emis-
sion Warranty and Emission Perforation
Warranty, consult the Warranties and Ser-
vice Record Booklet which accompanies
this Owner’s Manual. It also contains owner
assistance information including Saab
Roadside Assistance. If the booklet is lost or
misplaced, a new one may be ordered
through a Saab dealer or by contacting
Saab.
In the U.S. there is a national Customer
Assistance Center at Saab Cars USA, Inc.
The toll-free number to call from all 50 states
is 1-800-955-9007.
In Canada, please call the Saab Customer
Assistance Centre at 1-800-263-1999.
A list of authorized Saab sales and service
dealers is available for those planning to
travel in the United States and Canada.
Canadian or U.S. travelers may call the
Customer Assistance Center in the country
in which they are traveling.
Change of Address Notification
(U.S. and Canada)Two change of address cards are provided
at the end of the Warranties and Service
Record Booklet. Knowing your current
address allows Saab to contact you in the
event of a recall or service campaign.
Please help us keep our records up to date
for your own peace of mind.
Service informationFactory Service Manuals for the Saab 9-3
and 9-5 car lines can be ordered through
your dealer. These are comprehensive
manuals on CD rom, geared to use by pro-
fessional technicians. Consult your Saab
dealer for prices for your model.
93_U S _M 07.book Page 276 W ednesday, April 12, 2006 9:30 AM
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278 Customer Assistance and InformationVehicle Data Collection and
Event Data RecordersYour vehicle, like other modern motor vehi-
cles, has a number of sophisticated com-
puter systems that monitor and control sev-
eral aspects of the vehicle’s performance.
Your vehicle uses on-board vehicle comput-
ers to monitor emission control components
to optimize fuel economy, to monitor condi-
tions for air bag deployment and, if so
equipped, to provide anti-lock braking and
to help the driver control the vehicle in diffi-
cult driving situations. Some information
may be stored during regular operations to
facilitate repair of detected malfunctions;
other information is stored only in a crash
event by computer systems commonly
called event data recorders (EDR).
In a crash event, computer systems, such
as the Air Bag Sensing and Diagnostic
Module (SDM) in your vehicle may record
information about the condition of the vehi-
cle and how it was operated, such as data
related to engine speed, brake application,
throttle position, vehicle speed, steering
wheel angle, lateral acceleration, safety belt
usage, air bag readiness, air bag perfor-
mance, and the severity of a collision. This
information has been used to improve vehi-
cle crash performance and may be used to
improve crash performance of future vehi-
cles and driving safety. Unlike the data
recorders on many airplanes, these on-
board systems do not record sounds, such
as conversation of vehicle occupants.To read this information, special equipment
is needed and access to the vehicle or the
SDM is required.
Saab will not access information about a
crash event or share it with others other than
with the consent of the vehicle owner or,
if the vehicle is leased, with the consent of
the lessee,
in response to an official request of police
or similar government office,
as part of Saab’s defense of litigation
through the discovery process, or
as required by law.
In addition, once Saab collects or receives
data, Saab may
use the data for Saab research needs,
make it available for research where
appropriate confidentiality is to be main-
tained and need is shown, or
share summary data which is not tied to a
specific vehicle with non-Saab organiza-
tions for research purposes.
Others, such as law enforcement, may have
access to the special equipment that can
read the information if they have access to
the vehicle or SDM.
If your vehicle is equipped with OnStar®,
please check the OnStar® subscription ser-
vice agreement or manual for information
on its operations and data collection.93_U S _M 07.book Page 278 W ednesday, April 12, 2006 9:30 AM
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