Page 13 of 34
RADIO
Radio fault finding: Customer complaints
86A
86A - 13V2 MR-372-J84-86A000$693_eng.mif
RADIO
Radio fault finding: Customer complaints
THE RADIO BEEPS APPROXIMATELY EVERY 2 SECONDS ALP 1
THE RADIO DOES NOT WORK (NO SOUND) WHEN THE RADIO ON
BUTTON IS PRESSEDALP 2
THE RADIO DOES NOT SWITCH ON AUTOMATICALLY WHEN +
ACCESSORIES FEED IS SWITCHED ON OR SWITCHES OFF AFTER 20
MINUTESALP 3
THE RADIO IS SWITCHED ON, BUT THE DISPLAY AND SATELLITE
CONTROLS DO NOT WORKALP 4
THE PLANET WHEEL CONTROLS DO NOT WORK ALP 5
RADIO RECEPTION FAULTSALP 6
THE VOLUME DOES NOT INCREASE WITH THE VEHICLE SPEED ALP 7
LIGHTING DOES NOT CHANGE WHEN THE VEHICLE LIGHTS ARE
SWITCHED ONALP 8
NO SOUND CUT-OUT DURING CARMINAT OR HANDS-FREE KIT
MESSAGESALP 9
THE INFRARED REMOTE CONTROL DOES NOT WORK ALP 10
MR-372-J84-86A000$693_eng.mif
Page 14 of 34
RADIO
Fault finding chart
86A
86A - 14V2 MR-372-J84-86A000$792_eng.mif
RADIO
Fault finding chart
ALP 1 The radio beeps approximately every 2 seconds
The radio beeps approximately every
2 seconds. Wait 2 minutes.
Enter the radio-specific security code
No
Is the code correct?
Yes
The radio enters
Configuration mode
(if being used for the
first time) and operates normally.
See security code, the radio
displays CODE then 0000.No
Yes
The radio displays CODE then
0000. Check the code and try
again.
Has the code been
entered correctly?
MR-372-J84-86A000$792_eng.mif
Page 15 of 34

RADIO
Fault finding chart
86A
86A - 15V2 MR-372-J84-86A000$792_eng.mif
ALP 2 The radio does not operate when the ON button is pressed
Press the radio's ON button.
Is the display working?
(backlighting)
Yes
Press the radio's ON button.
Is the volume 0 or mute?
Yes
Disconnect the mute control wire from the
hands-free kit (connection 107 D) (see
Wiring diagrams Technical Note, vehicle,
code 692)
No Check the radio fuse
(see Wiring diagrams
Technical Note,
vehicle, code 260).
No
Is the fuse sound?
Yes
Check the continuity of
connections BCP3 and
MA0, (see Wiring
diagrams Technical
Note, vehicle, code 261)
Yes
No
Is the wiring
harness sound?
Yes
Replace the radio.
NoCheck and test whether one of the speaker
tracks has short circuited or earthed from
the disconnected radio connector using
a multimeter, connections 34A to 34H
(see Wiring Diagrams Technical Note,
vehicle, code 189 to 192 and 365 to 366)
Replace the
fuse.
Does the radio
switch on?
Fault solved
Replace the wiring or
repair it if the repair
procedure exists.
Page 18 of 34

RADIO
Fault finding chart
86A
86A - 18V2 MR-372-J84-86A000$792_eng.mif
EXCEPT ESPACE IV, SCENIC II
ALP 4The radio is switched on, but the display and control satellite do
not operate
The radio operates but the
display does not light up.
Check the functions of the display that are not
connected to the radio by switching on the +
side lights feed (screen backlighting and
exterior temperature).
Is there anything
displayed on the
screen?No
Disconnect the aerial
amplifier
Yes
Check the continuity and
insulation of the wiring between
the radio and display using a
multimeter (see Wiring
diagrams Technical Note,
vehicle, code 261).Is there anything
displayed on the
screen?No
Check the display supply
(the fault is not associated
with the radio)
Yes
Check the continuity and insulation of the
34AM connection
NoNo
Are the tests OK?
Are the tests OK?Replace the wiring or repair it if the
procedure exists.
Yes
YesReplace the aerial
amplifier.
Disconnect then reconnect the
display. If the fault is still present,
replace the display.
Page 19 of 34

RADIO
Fault finding chart
86A
86A - 19V2 MR-372-J84-86A000$792_eng.mif
The radio operates but the
display does not light up.
Check the functions of the display that are not
connected to the radio by switching on the +
side lights feed (screen backlighting and
exterior temperature).
Is there anything
displayed on the
screen?No
Disconnect the aerial
amplifier
Yes
Check the continuity and
insulation of the wiring between
the radio and instrument panel
using a multimeter (see Wiring
diagrams Technical Note,
vehicle, code 261).Is there anything
displayed on the
screen?No
Check the supply to the
instrument panel (the
radio is not at fault) See
Wiring diagrams
Technical Note,
vehicle, code 227.
Yes
Check the continuity and insulation of the
34AM connection
NoNo
Are the tests OK?
Are the tests OK?Replace the wiring or repair it if the
procedure exists.
Yes
YesReplace the aerial
amplifier.
Disconnect and reconnect the
connector connected to the
display. If the fault is still present,
replace the instrument panel.
ESPACE IV, SCENIC II
ALP 4The radio is switched on, but the display and control satellite do
not operate
Page 20 of 34
RADIO
Fault finding chart
86A
86A - 20V2 MR-372-J84-86A000$792_eng.mif
The radio operates but the radio control
satellite does not.
No
Does the remote
display operate?See ALP 4
Yes
Check that the radio control satellite is
correctly connected to the display or
instrument panel (see Wiring diagrams
Technical Note, vehicle, code 1519).
Are the satellite controls connected
correctly?No Reconnect the radio control satellite and
check the system operates correctly.
Yes
Check the resistance of the radio control
satellite using a multimeter.
Are the
resistances correct?No
Using a multimeter, check the continuity
and insulation of the wiring.Replace the satellite.
Test OK?No
Yes
Check the continuity and insulation of the
connections between the radio and the
display.
Test OK?Replace the wiring between the radio and the
display or repair it if the procedure exists.
Yes
Replace the display
ALP 5 The satellite controls do not work