You will need a well-charged battery to restart the
vehicle, and possibly for signaling later on with
your headlamps. Let the heater run for a while.
Then, shut the engine off and close the window
almost all the way to preserve the heat. Start
the engine again and repeat this only when you
feel really uncomfortable from the cold. But do it as
little as possible. Preserve the fuel as long as
you can. To help keep warm, you can get out of
the vehicle and do some fairly vigorous exercises
every half hour or so until help comes.
If Your Vehicle is Stuck in Sand,
Mud, Ice, or Snow
In order to free your vehicle when it is stuck, you
will need to spin the wheels, but you do not
want to spin your wheels too fast. The method
known as rocking can help you get out when you
are stuck, but you must use caution.
{CAUTION:
If you let your vehicle’s tires spin at high
speed, they can explode, and you or
others could be injured. And, the
transaxle or other parts of the vehicle can
overheat. That could cause an engine
compartment re or other damage. When
you are stuck, spin the wheels as little as
possible. Do not spin the wheels above
35 mph (55 km/h) as shown on the
speedometer.
Notice:Spinning the wheels can destroy parts
of your vehicle as well as the tires. If you
spin the wheels too fast while shifting
the transaxle back and forth, you can destroy
the transaxle. SeeRocking Your Vehicle to
Get It Out on page 321.
For information about using tire chains on your
vehicle, seeTire Chains on page 406.
320
For prompt and efficient assistance when calling,
please provide the following to the Roadside
Assistance Representative:
Your name, home address, and home
telephone number.
Telephone number of your location.
Location of the vehicle.
Model, year, color, and license plate number
of the vehicle.
Odometer reading, Vehicle Identi cation
Number (VIN), and delivery date of the vehicle.
Description of the problem.
While we hope you never have the occasion to
use our service, it is added security while traveling
for you and your family. Remember, we are
only a phone call away. Pontiac Roadside
Assistance:1-800-ROADSIDE (762-3743), text
telephone (TTY) users, call1-888-889-2438,
Canadian customers call1-800-268-6800.
Pontiac and General Motors of Canada Limited
reserve the right to limit services or reimbursement
to an owner or driver when, in their sole
discretion, the claims become excessive in
frequency or type of occurrence.Roadside Assistance is not part of or included in
the coverage provided by the New Vehicle Limited
Warranty. Pontiac and General Motors of
Canada Limited reserve the right to make any
changes or discontinue the Roadside Assistance
program at any time without noti cation.
Towing and Road Service Exclusions
Speci cally excluded from Roadside Assistance
coverage are towing or services for vehicles
operated on a non-public roadway or highway,
nes, impound towing caused by a violation
of local, Municipal, State, Provincial, or Federal
law, and mounting, dismounting or changing
of snow tires, chains, or other traction devices.
Courtesy Transportation
To enhance your ownership experience, we and
our participating dealers are proud to offer
Courtesy Transportation, a customer support
program for new vehicles.
For warranty repairs during the Bumper-to-Bumper
(U.S.) or Base Warranty Coverage period
(Canada), provided by the New Vehicle Limited
Warranty, interim transportation may be available
under the Courtesy Transportation program.
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