2007 PONTIAC G6 service

Automatic Transaxle Shift Lock Control
System Check
{CAUTION:
When you are doing this inspection, the
vehicle could move suddenly. If the
vehicle moves, you or others could be
injured.
1. Before you start, be sure you have enough
room around the vehicle. It should be parked
on a level surface.2. Firmly apply the parking brake. SeeParking
Brake on page 135.
Be ready to apply the regular brake
immediately if the vehicle begins to move.
3. With the engine off, turn the ignition to ON,
but do not start the engine. Without applying
the regular brake, try to move the shift
lever out of PARK (P) with normal effort. If the
shift lever moves out of PARK (P), contact
your GM Goodwrench
®dealer for service.
Ignition Automatic Transaxle Lock Check
While parked, and with the parking brake set,
try to turn the ignition to OFF in each shift lever
position.
The ignition should turn to OFF only when the
shift lever is in PARK (P).
The ignition key should come out only in OFF.
Contact your GM Goodwrench
®dealer if service
is required.
440

Parking Brake and Automatic Transaxle
Park (P) Mechanism Check
{CAUTION:
When you are doing this check, your
vehicle could begin to move. You or
others could be injured and property
could be damaged. Make sure there is
room in front of your vehicle in case it
begins to roll. Be ready to apply the
regular brake at once should the vehicle
begin to move.Park on a fairly steep hill, with the vehicle facing
downhill. Keeping your foot on the regular
brake, set the parking brake.
To check the parking brake’s holding ability:
With the engine running and transaxle in
NEUTRAL (N), slowly remove foot pressure
from the regular brake pedal. Do this until the
vehicle is held by the parking brake only.
To check the PARK (P) mechanism’s holding
ability: With the engine running, shift to
PARK (P). Then release the parking brake
followed by the regular brake.
Contact your GM Goodwrench
®dealer if service is
required.
Underbody Flushing Service
At least every spring, use plain water to ush any
corrosive materials from the underbody. Take
care to clean thoroughly any areas where mud and
other debris can collect.
441

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the
service, and the type of services performed in the boxes provided. SeeMaintenance Requirements on
page 428. Any additional information fromOwner Checks and Services on page 438can be added on the
following record pages. You should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
446

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
447

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
448

Customer Assistance and Information....... 450
Customer Satisfaction Procedure............... 450
Online Owner Center................................. 453
Customer Assistance for Text
Telephone (TTY) Users.......................... 454
Customer Assistance Offices..................... 454
GM Mobility Reimbursement Program........ 455
Roadside Assistance Program................... 456
Courtesy Transportation............................. 459
Vehicle Data Collection and Event
Data Recorders...................................... 461
Collision Damage Repair........................... 462Reporting Safety Defects............................ 466
Reporting Safety Defects to the
United States Government..................... 466
Reporting Safety Defects to the
Canadian Government............................ 467
Reporting Safety Defects to
General Motors...................................... 467
Service Publications Ordering
Information............................................. 468
Section 7 Customer Assistance Information
449

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Pontiac. Normally, any
concerns with the sales transaction or the
operation of your vehicle will be resolved by your
dealer’s sales or service departments. Sometimes,
however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the matter
has already been reviewed with the sales,
service or parts manager, contact the owner of the
dealership or the general manager.STEP TWO:If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without
further help, in the U.S., contact the Pontiac
Customer Assistance Center by calling
1-800-762-2737. In Canada, contact General
Motors of Canada Customer Communication
Centre in Oshawa by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
Vehicle Identication Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting Pontiac, please remember that
your concern will likely be resolved at a dealer’s
facility. That is why we suggest you follow
Step One rst if you have a concern.
450

STEP THREE — Canadian Owners:In the event
that you do not feel your concerns have been
addressed after following the procedure outlined in
steps 1 and 2, General Motors of Canada
Limited wants you to be aware of its participation
in a no-charge Mediation/Arbitration Program.
General Motors of Canada Limited has committed
to binding arbitration of owner disputes involving
factory-related vehicle service claims. The program
provides for the review of the facts involved by
an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program
is designed so that the entire dispute settlement
process, from the time you le your complaint
to the nal decision, should be completed
in approximately 70 days. We believe our impartial
program offers advantages over courts in most
jurisdictions because it is informal, quick, and free
of charge.For further information concerning eligibility in
the Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.
Alternatively, you may call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or you may
write to the Mediation/Arbitration Program,
c/o Customer Communication Centre, General
Motors of Canada Limited, Mail Code:
CA1-163-005, 1908 Colonel Sam Drive, Oshawa,
Ontario, L1H 8P7. Your inquiry should be
accompanied by your Vehicle Identication
Number (VIN).
452