2007 NISSAN MURANO phone

2
The BBB will, in most cases, send you a fi nal decision within
forty (40) days (plus 7 if you have not contacted the proper
person from the dealership or Nissan) unless you delay the
process. If you accept the decision, it will be legally binding
on you and Nissan. If you do not accept the decision, it will
not be legally binding on you or Nissan. (However in some
states, if the decision is not accepted, it may be introduced
either by you or by Nissan, as evidence in any potentially
related court action.)
BBB AUTO LINE is an informal dispute settlement mechanism
operated to comply with applicable Federal law and regulations.
In states where BBB AUTO LINE is available, you are required to
use BBB AUTO LINE before exercising rights or seeking remedies
under Title I of the Federal Magnuson-Moss Warranty Act, 15
U.S.C. §2301, et. seq. If you choose to seek remedies other than
those created by Title I of the Magnuson-Moss Warranty Act, (for
example, under state law) , that Federal Act does not require you
to fi rst use BBB AUTO LINE. The program is still available to you,
however, and may be of considerable assistance. Some states specify
that informal dispute settlement mechanisms such as BBB AUTO
LINE must be used before you may use state-operated complaint
resolution processes, before you may fi le a lawsuit under state
law, and/or before you may have certain other rights or remedies
available under state law. In accordance with those states' laws,
Nissan requires the prior use of BBB AUTO LINE in good faith
before you resort to such other processes, fi le a lawsuit, or seek
other remedies provided by state law. Please see the "2007 Nissan
Warranty Information Booklet & 2007 Nissan Owner's Manual" for
additional information.
BBB AUTO LINE may not be available in all states. We, Nissan,
would be pleased to provide you with information about the
availability of BBB AUTO LINE in your state, or call the BBB
AUTO LINE number listed above.
Nissan vehicles less than three years old from date of original
delivery with fewer than 36,000 miles, are eligible for the BBB
AUTO LINE program.
Or you can write to Nissan with the above information
at:
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Nissan has been unable to
satisfactorily address the issue with your vehicle, a special
automotive complaint resolution program called BBB AUTO
LINE is available to you. The BBB AUTO LINE program is
independently operated by the Council of Better Business
Bureaus, Inc. (BBB) .
For information about the BBB AUTO LINE in your area,
please call us (Nissan) at the same toll free number (1-
800-NISSAN-1) . We will be happy to provide you with
information about BBB AUTO LINE. Or, you may contact
the BBB directly at:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Blvd.
Arlington, VA 22203
1 (800) 955-5100
If you call the BBB, its staff will take down details of
your complaint by telephone. They will ask for the same
information as described in Step 2.
The BBB AUTO LINE program consists of two parts,
mediation and arbitration. The BBB will attempt to
assist you to resolve the problem during mediation. If
a satisfactory resolution has not been achieved during
mediation, you will have the opportunity to personally
present your case before an impartial arbitrator or three-
person panel. The arbitrator(s) will make a decision after
the arbitration hearing.NISSAN CARES...
Both Nissan and your Nissan dealer are dedicated to serving
all your automotive needs. Your complete satisfaction
with your vehicle and your Nissan dealer are our primary
concerns. Your Nissan dealer is always available to assist
you with all your automobile service requirements.
If, however, a situation arises that you believe has not been
addressed to your satisfaction, we ask that you take the
following steps:
STEP 1:
Discuss the situation with the dealership’s manager. If a
problem still exists, contact the dealership’s Consumer
Affairs Manager or owner. They are best equipped to
resolve the matter for you.
STEP 2:
If the concern has still not been addressed to your
satisfaction, please contact our (Nissan’s) Consumer Affairs
Department using our toll free number:
The Consumer Affairs Department will ask for the following
information:
Your name, address, and telephone number
Vehicle identifi cation number (on dashboard)
Date of purchase
Current odometer reading
Your Nissan dealer’s name
Details of the concern
NISSAN’S CUSTOMER CARE PROGRAM
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5
■ ADJUSTMENT COVERAGE
Service adjustments not usually associated with the
replacement of parts, such as wheel alignment, are
covered only during the fi rst 12 months or 12,000
miles, whichever comes fi rst.
■ REFRIGERANT RECHARGE ONLY COVERAGE
Refrigerant recharge not associated with the repair or
replacement of a warranted part is covered only during
the fi rst 12 months, regardless of the mileage.
NO CHARGEWarranty repairs will be made at no charge for parts and/or
labor (except for batteries and tires, in which case you may pay
certain charges as noted above or as described in the applicable
tire warranty found later in this booklet) . Any needed parts
replacement will be made using genuine Nissan or
Nissan approved new or remanufactured parts.
OBTAINING WARRANTY SERVICE■ You must take the vehicle to an authorized Nissan dealer
in the United States or Canada during regular business
hours at your expense in order to obtain warranty service.
The names and addresses of authorized Nissan dealers
are listed in telephone directories.
■ If you require warranty service outside of the United States
(see terms under caption “APPLICABILITY”) , contact
an authorized Nissan dealer in that country. Note that
complaints related to failure to comply with proper use
of the vehicle as described in the applicable OWNER’S
MANUAL (including the lack of availability or use of proper case and all internal parts, seals and gaskets, clutch cover
and housing, and electronic transmission controls.
DRIVETRAIN
Drive shafts, fi nal drive housing and all internal parts,
propeller shafts, universal joints, bearings, seals and
gaskets.
RESTRAINT SYSTEM
Air bags and related electronic control systems.
■
CORROSION COVERAGE (PERFORATION FROM
CORROSION)
Any body sheet metal panel supplied by Nissan found to
have developed perforation (rust-through) due to corro-
sion in normal use is covered for 60 months, regardless
of mileage, except for those items listed under “WHAT IS
NOT COVERED”. No additional rust proofi ng applications
are required. Perforation is a condition in which any body
sheet metal panel has corroded from one surface through
to another.
■ ORIGINAL EQUIPMENT BATTERY COVERAGE
The coverage period is 36 months or 36,000 miles,
whichever comes fi rst. A defective original equipment battery
which is unserviceable within the fi rst 12 months and 36,000
miles will be replaced free of charge. After 12 months but
within 24 months and 36,000 miles, you will pay 50% of
the replacement battery’s suggested retail price plus any
applicable taxes. After 24 months but within 36 months
and 36,000 miles, you will pay 75% of the replacement
battery’s suggested retail price plus any applicable taxes.
Nissan will pay the rest, including all labor to remove and
replace the defective battery.
■ TOWING COVERAGE
If your vehicle is inoperative due to the failure of a
warranted part, towing service to the nearest authorized
Nissan dealer is covered for 36 months or 36,000 miles,
whichever comes fi rst.
2007 NEW VEHICLE LIMITED WARRANTY
fuel and fl uids) , or the vehicle’s lack of compliance with local
regulations or environmental requirements of any country
(other than the U.S., the listed U.S. territories or Canada)
are not covered by this warranty.
MAINTENANCE AND RECORDSAs a condition of this warranty, you are responsible for properly
using, maintaining and caring for your vehicle as outlined
in your OWNER’S MANUAL and your NISSAN SERVICE
& MAINTENANCE GUIDE, and maintaining copies of all
maintenance records & receipts for review by Nissan. Failure
to do so is likely to result in the denial of warranty coverage.
Evidence of the performance of the required maintenance
should be kept and presented as proof of such maintenance
in connection with related warranty repairs. To assist you in
maintaining appropriate records, the maintenance log located
in your NISSAN SERVICE & MAINTENANCE GUIDE can be
used along with supporting repair invoices, receipts and other
such records.
(Continued on page 6)
(See following page for
"WHAT IS NOT COVERED." )
d
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14SEAT BELT LIMITED WARRANTY
WHO IS THE WARRANTOR
Nissan* warrants all parts of your 2007 Nissan vehicle seat
belt system supplied by Nissan.
*Nissan indicates Nissan North America, Inc., P.O. Box 685003,
Franklin, TN 37068-5003, which distributes Nissan vehicles
in the United States.
WHAT IS COVERED AND FOR HOW
LONG
This warranty covers any Nissan supplied seat belt
or related component, that fails to function properly
during normal use within ten (10) years of the date
the vehicle is delivered to the fi rst retail buyer or put
into service, whichever is earlier. Warranty repairs are
free of charge for parts and labor.
OBTAINING WARRANTY SERVICE
You must take the vehicle to an authorized Nissan dealer in
the United States or Canada during regular business hours
at your expense in order to obtain warranty service. The
names and addresses of authorized Nissan dealers are
listed in telephone directories.
WHAT IS NOT COVERED
■ Damage or failure due to misuse, alteration, accident
or collision damage. (Proper use is outlined in your
OWNER’S MANUAL) .
■ Color fading, spotting or other cosmetic items when
the belt is otherwise functioning properly.
■ Air bags and related electronic control systems
which are covered by the Powertrain warranty.
LIMITATION OF WARRANTIES AND
OTHER WARRANTY TERMS AND
STATE LAW RIGHTS
EXTRA EXPENSES - LIMITATIONS OF
DAMAGES
This warranty does not cover incidental or
consequential damages such as loss of the
use of the vehicle, inconvenience or com-
mercial loss.
ANY IMPLIED WARRANTY OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE
SHALL BE LIMITED TO THE DURATION OF THIS
WRITTEN WARRANTY.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or limita-
tions on how long an implied warranty lasts, so the
above limitations or exclusions may not apply to
you. This warranty gives you specifi c legal rights,
and you may also have other rights which vary from
state to state.
Nissan does not authorize any person to create for it
any other warranty, obligation or liability in connection
with this vehicle.
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27
• Irregular wear or tire damage due to:
• Road hazards (including punctures, cuts, snags,
impact breaks, etc.) .
• Wreck, collision, or fi re.
• Improper infl ation, overloading, high speed spinup,
mis-application, misuse, negligence, racing, chain
damage or improper mounting or demounting.
• Mechanical condition of the vehicle.
• Ride disturbance after the fi rst 25% of usable
treadwear or due to damaged wheels or any vehicle
condition.
• Temporary spare tires used on vehicle used in racing
and on passenger cars in special applications, such
as police pursuit service.
• Any tire intentionally altered after leaving a Goodyear
factory to change its appearance. (Example: White
inlay on a black tire.)
• Tires with weather cracking which were purchased
more than four (4) years prior to presentation for
adjustment. If you have no proof of purchase date,
tires manufactured four (4) or more years prior to
presentation are not covered.
• Loss of time, inconvenience, loss of use of the
vehicle or consequential damage.
Some states do not allow the exclusion or limitation
of incidental or consequential damages so the above
limitations or exclusion may not apply to you.THE WARRANTORThe warrantor of Goodyear tires is The Goodyear Tire
& Rubber Company, 1144 E. Market Street, Akron,
Ohio 44316.
For Customer Assistance:
1-800-321-2136 (Nationwide)
SAFETY WARNINGFollow safety precautions and instructions contained
in the Owner’s Manual, tire placard in the vehicle or
the Important Tire Safety Information in this booklet.
Disregarding tire safety information may result in tire
failure or explosion causing serious personal injury
or death. Any tire, no matter how well constructed, may fail in service
or otherwise become unserviceable due to conditions
beyond the control of the manufacturer. This warranty is
not intended as a representation that a tire failure cannot
occur.
OWNER’S OBLIGATIONSa. You must present the tire to be adjusted to a Goodyear
Auto Service Center or Goodyear Tire Dealer. (Please
consult your telephone directory for locations.) Tires
replaced on an adjustment basis become the property
of The Goodyear Tire & Rubber Company.
b. You must pay for taxes or any additional service you
order at the time of adjustment.
c. No claim will be recognized unless submitted on a
Goodyear claim form (supplied by Goodyear dealer or
Auto Service Center) completely fi lled out and signed
by you, the owner of the tire presented for adjustment,
or your authorized agent.
LEGAL RIGHTSThis warranty gives you specifi c legal rights, and you may
also have other rights which vary from state to state.
GOODYEAR TIRE LIMITED WARRANTY
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32
WHO IS THE WARRANTORThe warrantor of the tires supplied as original equipment
on your new Nissan vehicle is the tire manufacturer or
tire distributor of your specifi c tires. Nissan is NOT the
warrantor of your original equipment tires. The warrantor
for each of the tire brands which may be installed as original
equipment on your new Nissan is listed below.
■ BFGoodrich Tires
P.O. Box 19026
Greenville, South Carolina 29602-9026
1-877-788-8899
■ Bridgestone and Firestone Tires
Bridgestone/Firestone, Inc.
Attn: Technical Services
One Bridgestone Park
Nashville, Tennessee 37214
1-800-TIREBSA (1-800-847-3272)
■ Continental General Tire, Inc.
1800 Continental Blvd.
Charlotte, North Carolina 28273
1-800-847-3349
1-800-461-1776 (In Canada)
http://www.contigentire.com
■ Goodyear Tire & Rubber Company (Goodyear
and Dunlop Tires)
1144 E. Market Street
Akron, Ohio 44316
1-800-321-2136■ Michelin North America, Inc.
1 Parkway South
P.O. Box 19001
Greenville, South Carolina 29602-9001
1-800-TIRE HELP
(1-800-847-3435) - U. S.
1-800-461-8473 - Canada (outside Quebec)
1-800-565-7638 - Canada (Quebec)
■ Toyo (U.S.A.) Corporation
6415 Katella Ave., Suite 200
Cypress, California 90630
1-800-442-8696
http://www.toyo.com
WHAT IS COVEREDThe tire manufacturer’s warranty for the specifi c tires
supplied as original equipment on your vehicle may be
found on the preceeding pages.
Please refer to the following pages for important
safety information.
WHAT YOU MUST DOTo obtain information on tire warranties and tire dealer
service locations or for customer service, contact the
appropriate warrantor listed above.
In order to obtain warranty service, you must present the
unserviceable tire to an authorized Nissan dealer or to an
authorized dealer of the warrantor in the United States or
Canada. Their names and addresses are listed in your local
telephone directory. Your Nissan dealer will also assist
you with your tire service requirements or in obtaining tire
warranty service from the tire manufacturer.
ORIGINAL EQUIPMENT TIRE LIMITED WARRANTIES
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39LIMITED WARRANTY ON GENUINE NISSAN REPLACEMENT PARTS, GENUINE NISMO S-TUNE
PARTS, AND GENUINE NISSAN ACCESSORIES
The names and addresses of authorized Nissan and Infi niti
dealers are listed in telephone directories.
You must also pay for labor charges to remove and replace
the part or accessory if it was not originally installed on your
vehicle by an authorized Nissan or Infi niti dealer.
WHAT NISSAN WILL DO
If the part or accessory to be repaired was originally
installed by an authorized Nissan or Infi niti dealer, it will
be removed and reinstalled after repair at no charge for
parts and labor. If the part or accessory was not installed
by an authorized Nissan or Infi niti dealer, the part or ac-
cessory will be repaired or exchanged only. Any needed
parts replacement or exchange will be made using new or
remanufactured parts at Nissan's option.
LIMITATION OF WARRANTIES AND
OTHER WARRANTY TERMS AND
STATE LAW RIGHTS
EXTRA EXPENSES - LIMITATIONS OF DAMAGESThis warranty does not cover incidental
or consequential damages such as loss
of the use of the vehicle, inconvenience
or commercial loss.
ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE SHALL BE LIMITED
TO THE DURATION OF THIS WRITTEN
WARRANTY.
Some states do not allow the exclusion or
limitation of incidental or consequential damages
or limitations on how long an implied warranty
lasts, so the above limitations or exclusions may
not apply to you. This warranty gives you specifi c
legal rights, and you may also have other rights,
which vary from state to state.
Nissan does not authorize any person to create
for it any other warranty, obligation or liability in
connection with this vehicle.
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42
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WHAT YOU MUST DOIn order to obtain lifetime limited warranty service, bring
your vehicle, proof-of-purchase (service repair order
from an authorized Nissan dealer in the United States)
and personal identifi cation (driver's license, etc.) to any
authorized Nissan dealer in the United States. The names
and addresses of authorized Nissan dealers are listed in
telephone directories.
WHAT NISSAN WILL DOIf the lifetime feature of this warranty applies to a Genuine
Nissan Original Equipment muffl er assembly, shock
absorber or strut assembly it will be removed and
reinstalled after repair at an authorized Nissan dealer at
no charge for parts or labor.
Otherwise a warranted Genuine Nissan Original Equipment
muffl er assembly, shock absorber or strut assembly
will be exchanged only unless you can provide proof that it
was originally installed by a Nissan dealer, in which case it
will be removed and reinstalled after repair at no charge to
you for parts or labor during the term of the warranty. Any
needed parts replacement or exchange will be made using
new or remanufactured parts at Nissan's option.
GENUINE NISSAN ORIGINAL EQUIPMENT MUFFLER, GENUINE NISSAN SHOCK
ABSORBER AND STRUT LIFETIME LIMITED WARRANTY
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43
WHAT IS COVERED?
Nissan * Warrants your Genuine Nissan Replacement
Battert as described below except as stated under "What
is not covered?"
This warranty covers defects in materials and workmanship.
HOW LONG IS THE WARRANTY AND WHAT WILL
NISSAN DO
Nissan will replace your battery without charge if it becomes
unserviceable within the fi rst 24 months of service.
If the battery becomes unserviceable after 24 months
of use, Nissan will provide a replacement battery at a
reduced price, charging only for the portion of the life of
the battery actually used. This is called a "pro-rata adjust-
ment". Nissan will pay for all labor charges in replacing
the battery if it was originally installed by an authorized
Nissan dealer.
This warranty and the "pro-rata adjustment" end 84 months
after the date of the battery's purchase or installation,
whichever is earlier.
WHAT IS NOT COVERED?
This warranty does not cover:
1. Damage or failure resulting from:
• Accident, theft, fi re or freezing.
• Misuse of the battery or vehicle in which it is
installed, including the use in applications for
which the battery was not designed. Proper use
is described in the vehicles Owner's Manual.
• Improper installation or battery charging.
• Vehicle electrical malfunctions not covered by your
New Vehicle Limited Warranty.• Modifi cation or improper repair of the vehicle or a
part of the vehicle.
• Use of parts not equivalent in quality or design to
parts supplied by Nissan.
• Environmental conditions, including, but not
limited to fl ood, and salt spray or salt water.
2. Normal maintenance service and recharging of
discharged batteries.
3. Batteries in service more that 84 months.
4. Salvage Title. This warranty does not cover damage,
failure, or corrosion to any Genuine Nissan battery
installed in the vehicle, if the vehicle is issued a "salvage
" or similar title under any state's law, and this warranty
is rendered void for any battery installed in a vehicle
prior to the vehicle being issued a "salvage" or similar
title unless state law expressly states otherwise. (This
exclusion does not extend to a new Genuine Nissan
battery installed in the vehicle after the issuance of a
"salvage" or similar title) .
WHAT YOU MUST DO
In order to obtain warranty service, you must deliver the
warranted battery or the vehicle in which the battery is
installed to an authorized Nissan dealer in the U.S. or
Canada at your expense, with proof of purchase (parts
invoice or service repair order from an authorized Infi niti
dealer). The names and addresses of authorized Nissan
dealers are listed in telephone directories or www.Nis-
sanUSA.com
If the "pro-rata adjustment" applies, you must pay for
the portion of the 84 month warrantable life that you
actually used. The amount you pay is computed in two
steps. First, the customer pay percentage is determined
from the chart shown below based upon the months of
actual battery service. Months Customer Pay
In Service Percentage
0-24 0%
25-32 25%
33-50 50%
51-84 75%
Second, the current suggested retail price of the new battery
is multiplied by the customer pay percentage. For example,
should the battery fail after 40 months of service you would
pay 50% of the suggested retail price of the new battery.
You must also pay for the labor charge to remove and
replace the battery if it was not originally installed in your
vehicle by an authortized Nissan Dealer.
REPLACEMENT BATTERY LIMITED WARRANTY
* NISSAN indicates Nissan North America, Inc. PO Box 685003, Franklin, TN 37068-5003, which distributes Nissan
vehicles and provides related consumer services in the United States of America
LIMITATION OF WARRANTIES AND
OTHER WARRANTY TERMS AND
STATE LAW RIGHTS
EXTRA EXPENSES-LIMITATIONS OF DAMAGESThis warranty does not cover incidental or
consequential damages such as, but not
limited to, loss of wages or loss of use of the
vehicle, inconvenience, or commercial loss.
ANY IMPLIED WARRANTY OF MERCHANT-
ABILITY AND FITNESS FOR A PARTICU-
LAR PURPOSE IS LIMITED TO THE DURA-
TION OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of
incidental or consequential damages or limitations, so
the above limitations or exclusions may not apply to you.
This warranty gives you specifi c legal rights, and you
may also have other rights, which vary from state to state.
Nissan does not authorize any person to create for it
any other warranty, obligation or liability in connection
with this vehicle.
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