2
The BBB will, in most cases, send you a fi nal decision within
forty (40) days (plus 7 if you have not contacted the proper
person from the dealership or Nissan) unless you delay the
process. If you accept the decision, it will be legally binding
on you and Nissan. If you do not accept the decision, it will
not be legally binding on you or Nissan. (However in some
states, if the decision is not accepted, it may be introduced
either by you or by Nissan, as evidence in any potentially
related court action.)
BBB AUTO LINE is an informal dispute settlement mechanism
operated to comply with applicable Federal law and regulations.
In states where BBB AUTO LINE is available, you are required to
use BBB AUTO LINE before exercising rights or seeking remedies
under Title I of the Federal Magnuson-Moss Warranty Act, 15
U.S.C. §2301, et. seq. If you choose to seek remedies other than
those created by Title I of the Magnuson-Moss Warranty Act, (for
example, under state law) , that Federal Act does not require you
to fi rst use BBB AUTO LINE. The program is still available to you,
however, and may be of considerable assistance. Some states specify
that informal dispute settlement mechanisms such as BBB AUTO
LINE must be used before you may use state-operated complaint
resolution processes, before you may fi le a lawsuit under state
law, and/or before you may have certain other rights or remedies
available under state law. In accordance with those states' laws,
Nissan requires the prior use of BBB AUTO LINE in good faith
before you resort to such other processes, fi le a lawsuit, or seek
other remedies provided by state law. Please see the "2007 Nissan
Warranty Information Booklet & 2007 Nissan Owner's Manual" for
additional information.
BBB AUTO LINE may not be available in all states. We, Nissan,
would be pleased to provide you with information about the
availability of BBB AUTO LINE in your state, or call the BBB
AUTO LINE number listed above.
Nissan vehicles less than three years old from date of original
delivery with fewer than 36,000 miles, are eligible for the BBB
AUTO LINE program.
Or you can write to Nissan with the above information
at:
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Nissan has been unable to
satisfactorily address the issue with your vehicle, a special
automotive complaint resolution program called BBB AUTO
LINE is available to you. The BBB AUTO LINE program is
independently operated by the Council of Better Business
Bureaus, Inc. (BBB) .
For information about the BBB AUTO LINE in your area,
please call us (Nissan) at the same toll free number (1-
800-NISSAN-1) . We will be happy to provide you with
information about BBB AUTO LINE. Or, you may contact
the BBB directly at:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Blvd.
Arlington, VA 22203
1 (800) 955-5100
If you call the BBB, its staff will take down details of
your complaint by telephone. They will ask for the same
information as described in Step 2.
The BBB AUTO LINE program consists of two parts,
mediation and arbitration. The BBB will attempt to
assist you to resolve the problem during mediation. If
a satisfactory resolution has not been achieved during
mediation, you will have the opportunity to personally
present your case before an impartial arbitrator or three-
person panel. The arbitrator(s) will make a decision after
the arbitration hearing.NISSAN CARES...
Both Nissan and your Nissan dealer are dedicated to serving
all your automotive needs. Your complete satisfaction
with your vehicle and your Nissan dealer are our primary
concerns. Your Nissan dealer is always available to assist
you with all your automobile service requirements.
If, however, a situation arises that you believe has not been
addressed to your satisfaction, we ask that you take the
following steps:
STEP 1:
Discuss the situation with the dealership’s manager. If a
problem still exists, contact the dealership’s Consumer
Affairs Manager or owner. They are best equipped to
resolve the matter for you.
STEP 2:
If the concern has still not been addressed to your
satisfaction, please contact our (Nissan’s) Consumer Affairs
Department using our toll free number:
The Consumer Affairs Department will ask for the following
information:
Your name, address, and telephone number
Vehicle identifi cation number (on dashboard)
Date of purchase
Current odometer reading
Your Nissan dealer’s name
Details of the concern
NISSAN’S CUSTOMER CARE PROGRAM
