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ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the New Vehicle Limited Warranty period of three years or
36,000 miles (60,000 km), whichever occurs first on Ford and Mercury
vehicles, and four years or 50,000 miles (80,000 km) on Lincoln
vehicles.
Roadside assistance will cover:
•a flat tire change with a good spare (except Ford GT which has a tire
inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $100 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Owner Information Guide for
information on:
•coverage period
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•Use commercial car washing equipment
•Try to repair the dissimilar spare tire
Use of one of the dissimilar spare tires listed above at any one wheel
location can lead to impairment of the following:
•Handling, stability and braking performance
•Comfort and noise
•Ground clearance and parking at curbs
•Winter weather driving capability
•Wet weather driving capability
For vehicles equipped with 4WD, it is not recommended that the vehicle
be operated in 4WD modes with a temporary emergency spare tire. If
4WD operation is necessary, do not operate above speeds of 10 mph
(16 km/h) or for distances above 50 miles (80 km).
3.Full-size dissimilar spare without label on wheel
When driving with the full-size dissimilar spare tire/wheel,do not:
•Exceed 70 mph (113 km/h)
•Use more than one dissimilar spare tire/wheel at a time
•Use commercial car washing equipment
•Use snow chains on the end of the vehicle with the dissimilar spare
tire/wheel
The usage of a full-size dissimilar spare tire/wheel can lead to
impairment of the following:
•Handling, stability and braking performance
•Comfort and noise
•Ground clearance and parking at curbs
•Winter weather driving capability
•Wet weather driving capability
•All-Wheel driving capability (if applicable)
•Load leveling adjustment (if applicable)
When driving with the full-size dissimilar spare tire/wheel additional
caution should be given to:
•Towing a trailer
•Driving vehicles equipped with a camper body
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•Driving vehicles with a load on the cargo rack
Drive cautiously when using a full-size dissimilar spare tire/wheel and
seek service as soon as possible.
Location of the spare tire and tools
Note:The tire pressure monitoring system (TPMS) indicator light will
illuminate when the spare is in use. To restore the full functionality of
the TPMS system, all road wheels equipped with the tire pressure
monitoring sensors must be mounted on the vehicle
Have a flat tire serviced by an authorized dealer in order to prevent
damage to the TPMS sensor, refer toTire Pressure Monitoring System
(TPMS)in theTires, Wheels and Loadingchapter. Replace the spare
tire with a road tire as soon as possible.
The spare tire and tools for your vehicle are stowed in the following
locations:
Item Location
Spare tire Under the vehicle, just forward of
the rear bumper.
Jack Behind the access panel located
on the right rear quarter panel
interior trim.
Jack handle Attached to the jack with a clip.
Flat tire tether, wing screw Inside tire tether kit, next to jack.
Removing the jack and tools
1. Locate the access panel on the interior trim. Rotate the panel
retaining clip and remove the panel.
2. Remove the jack and lug nut wrench by turning the thumbscrew
counterclockwise to relieve tension against the stowage bracket.
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11. Remove the jack and fully
tighten the lug nuts in the order
shown. Refer toWheel lug nut
torque specificationslater in this
chapter for the proper lug nut
torque specification.
12. Installing the optional wheel
cover or center ornament:
•If equipped with a bolted-on
wheel cover, install the wheel
cover and tighten the five plastic nuts until they click (do not use
power tools on these nuts).
•If equipped with the center ornament, install the center ornament by
snapping it back into place.
13. Put flat tire, jack and lug wrench away in the proper stowage
locations.
Stowing the flat and full-size tire
Failure to follow these instructions may result in personal injury.
Do not install the flat tire or any full size tire underneath the
vehicle.
Remove tether kit from the jack storage area.
1. Place tire upright inside the vehicle near the rear of the vehicle with
the valve stem facing the front of the vehicle.
2. Pass the cable retainer through the center of the wheel.
3. Raise the tire and secure both ends of the cable with the wing nut
provided in the tether cable kit, by installing it on the luggage back panel
and turning the wing screw clockwise. You will hear an audible click
when the tire is properly secured.
4. Check that the flat tire is properly secured.
Stowing the spare tire
1. Lay the spare, inflated tire on the ground with the valve stem facing
down.
2. Insert the primary wheel retainer through the center of the wheel.
3. Use the winch mechanism to pull, and raise the tire under the vehicle.
4. Raise the tire by turning the lug nut wrench clockwise until the hex
nut ratchets.
1
4 3
2 5
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