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Convenience
To make your service visit even more convenient, in many cases, you’ll
find extended evening hours and Saturday hours. How’s that for quality
service?
Factory-trained Technicians
Ford and Lincoln Mercury service technicians participate in extensive
factory-sponsored training to help them become the experts on the
operation of your vehicle. Many participate in Ford-sponsored training to
become certified. Ask your dealer about the training and certification
their technicians have received.
Factory Authorized Systems Checks
In the event that your vehicle experiences a component related concern,
please contact your Ford or Lincoln Mercury dealership. The Ford Motor
Company Trained Technicians who work at Ford or Lincoln Mercury
dealerships are specifically trained to understand your vehicle.
A proper repair begins with a thorough system check. A Factory
Authorized Systems Check can ONLY be found at a Ford or Lincoln
Mercury dealership. In some circumstances, the technician may need to
request your authorization to perform additional operations to determine
the final diagnosis. The technician’s goal is to ensure that your vehicle is
fixed right the first time, at the best value to you.
The following list represents several of the Factory Authorized Systems
Checks available at a participating Ford or Lincoln Mercury dealers:
•Air Conditioning
•Check Engine Light
•All Wheel Drive and4X4
•Automatic Transmission
•Engine Cooling and Cabin Heating
•Steering and Suspension
•Charge/Start/Battery
•Wheel Alignment
•Anti-Lock Brake System
Genuine Ford and Motorcraft Replacement Parts
Ford and Lincoln Mercury dealerships stock Ford and Motorcraft
branded replacement parts. These parts meet or exceed Ford Motor
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Company’s specifications, and we stand behind them. Maintenance parts
installed at your Ford or Lincoln Mercury dealership carry a nationwide,
12 months, 12,000 mile parts and labor limited warranty. Your dealer can
give you details.
Value Shopping for Your Vehicle’s Maintenance Needs
Your dealership recognizes the competitive landscape of maintenance and
light repair automotive services. With factory-trained technicians, and
one-stop service from routine maintenance like oil changes and tire
rotations to repairs like brake service, check out the value your Ford and
Lincoln Mercury dealers can offer.
WHICH MAINTENANCE SCHEDULE SHOULD YOU FOLLOW?
Owner Checks and Services
Refer to Mileage Intervals for Additional Checks and Services
Certain basic maintenance checks and inspections should be performed
by the owner or a service technician at the intervals indicated. Service
information and supporting specifications are provided in thisOwner’s
Guide.
Any adverse condition should be brought to the attention of your dealer
or qualified service technician as soon as possible for the proper service
advice. The owner maintenance service checks are generally not covered
by warranties so you may be charged for labor, parts or lubricants used.
Maximum Oil Change Interval
❑12 months, 10,000 miles (16,000 km) or 200 hours of engine operation.
Motorcraft Premium Gold Engine Coolant change interval
❑6 years or 100,000 miles (160,000 km) - change Motorcraft Premium Gold Engine Coolant (whichever comes first)❑After initial change - change Motorcraft Premium Gold Engine Coolant every 3 years or 50,000 miles (80,000 km).
Check every month
❑Check function of all interior and exterior lights❑Check tires for wear and correct air pressure, including spare tire
❑Check windshield washer fluid level
❑Check engine oil level
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Multi-point Inspection
In order to keep your vehicle running right, it is important that you have
the systems on your vehicle checked regularly. This can help identify any
potential issue before there are any problems. Ford Motor Company
suggests the following multi-point inspection to be performed at every
scheduled maintenance as the way to ensure your vehicle keeps running
right.
NORMAL SCHEDULED MAINTENANCE AND LOG
The following section contains the “Normal Schedule”. This schedule is
presented at specific mileage (kilometer) intervals with exceptions
noted.
ADDITIONAL INFORMATION AVAILABLE ON THE WEB
To learn more about the importance of routine and dealer-performed
maintenance on your vehicle, please visit the Ford Customer Service Web
Check every six months
❑Check lap/shoulder belts and seat latches for wear and function❑Check that externally mounted spare tire is properly stowed (tight)
❑Check parking brake for proper operation
❑Check safety warning lamps (brake, ABS, air bag, safety belt) for operation
❑Check cooling system fluid level and coolant strength
❑Check low voltage (underhood) battery connections and clean if necessary
❑Check washer spray, wiper operation and clean all wiper blades (replace as necessary)
❑Check and lubricate all hinges, latches and outside locks. Inspect for correct operation
❑Check and lubricate door rubber weatherstrips. Inspect for excessive wear
❑Check and clean body and door drain holes. Inspect for clogs and obstructions
Multi-point inspection - Recommended at every visit
❑Check and top up fluid levels: brake, engine coolant recovery reservoir, motor/electronics reservoir and window washer.❑Inspect tires for wear and correct air pressure.
❑Check exhaust system for leaks, damage, loose parts and foreign materials.
❑Check low voltage (underhood) battery performance.
❑Check operation of horn, exterior lamps, turn signals and hazard warning lights.
❑Check radiator, coolers and heater and air conditioning hoses.
❑Inspect windshield washer spray and wiper operation.
❑Check windshield for cracks, chips and pitting.
❑Inspect for oil and fluid leaks.
❑Inspect engine air cleaner filter and elements.
❑Inspect half-shaft dust boots.
❑Check shocks, struts and other suspension components for leaks and damage.
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site. You’ll also find important warranty information, customer assistance,
technical expertise, frequently asked questions and much more. The Web
site location is: www.ford.com.
Then go to the vehicles and services pick at the Web site.
U.S. SCHEDULE
5,000 miles (8,000 km)
❑Inspect tires for wear and measure tread depth❑Rotate tiresDEALERVALIDATION:
RO#: P&A C
ODE:
D
ATE:MILEAGE:
10,000 miles (16,000 km)
❑Change engine oil and replace oil filter❑Inspect tires for wear and measure tread depth❑Rotate tires❑Inspect high voltage battery A/C filter, replace if necessary
DEALERVALIDATION:
RO#: P&A C
ODE:
D
ATE:MILEAGE:
20,000 miles (32,000 km)
❑Change engine oil and replace oil filter❑Inspect tires for wear and measure tread depth❑Rotate tires❑Inspect brake pads, shoes, rotors, drums, brake lines and
hoses and parking brake
❑Inspect engine and motor/electrical cooling system and hoses❑Inspect steering linkage, suspension and, if equipped, half-
shafts, driveshaft and ball joints
❑Inspect exhaust system and heat shields❑Replace high voltage battery A/C filter
DEALERVALIDATION:
RO#: P&A C
ODE:
D
ATE:MILEAGE:
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CANADIAN SCHEDULE
For items marked with an asterisk (*), more frequent service intervals
will be required. Refer toSpecial operating conditionsat the end of
this section for more information.
150,000 miles (240,000 km)
❑Change engine oil and replace oil filter❑Inspect tires for wear and measure tread depth❑Rotate tires❑Replace high voltage battery A/C filter❑Replace engine air filter❑Replace engine coolant and motor/electrical coolant (see
Motorcraft Premium Gold Coolant Change Record)
❑Replace accessory drive belt (if not replaced in the last
100,000 miles)
❑Inspect PCV valve for flow and replace, if required❑Replace rear axle lubricant (4WD vehicles only)
DEALERVALIDATION:
RO#: P&A C
ODE:
D
ATE:MILEAGE:
3,000 miles (5,000 km)
❑Change engine oil and replace oil filter*❑Inspect tires for wear and measure tread depth❑Inspect high voltage battery A/C filter, replace if necessary*❑Multipoint inspection*
DEALERVALIDATION:
RO#: P&A C
ODE:
D
ATE:MILEAGE:
9,000 miles (15,000 km)
❑Change engine oil and replace oil filter*❑Inspect tires for wear and measure tread depth❑Inspect high voltage battery A/C filter, replace if necessary*❑Multipoint inspection*
DEALERVALIDATION:
RO#: P&A C
ODE:
D
ATE:MILEAGE:
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