219 Controls in detail
Useful features
When the connection is established, the
message
Call connected appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular
and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. Information regarding the operation
of your vehicle, the nearest
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you
separately) to learn more (USA only).iThe indicator lamp in the Information
button¡ remains illuminated in red for
approximately 10 seconds during the system
self-check after switching on the ignition (togeth-
er with the SOS button and the Roadside
Assistance button•).
See system self-check (
page 215) if the indi-
cator lamp does not come on in red or stays on
longer than approximately 10 seconds.
If the indicator lamp in the Information
button¡ is illuminated continuously and no
voice connection to the Response Center was
established, then the Tele Aid system could not
initiate an Information call (e.g. the relevant
cellular phone network is not available). The
message
Call failed appears in the
multifunction display.
Information calls can be terminated using the
ìbutton on the multifunction steering
wheel.
!If the indicator lamps do not start flashing
after pressing one of the buttons or remain illu-
minated (in red) at any time, the Tele Aid system
has detected a malfunction or the service is cur-
rently not active, and may not initiate a call. Visit
your Mercedes-Benz Center and have the sys-
tem checked or contact the Response Center at
1-800-756-9018 (in the USA) or
1-800-387-0100 (in Canada) as soon as
possible.
220 Controls in detail
Useful features
Call priority
If other service calls such as a Roadside
Assistance call or Information call are
active, an Emergency call is still possible.
In this case, the Emergency call will take
priority and override all other active calls.Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-800-387-0100 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
Connecting call ap-
pears in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
iThe indicator lamp in the respective button
flashes until the call is concluded. Emergency
calls can only be terminated by a Response Cen-
ter or Customer Assistance Center representa-
tive, whereas Roadside Assistance and
Information calls can also be terminated by
pressing button ì on the multifunction
steering wheel.
!If the indicator lamp continues to flash or
the system does not reset, contact the Response
Center at 1-800-756-9018 (in the USA) or
1-800-387-0100 (in Canada), or Mercedes-Benz
Customer Assistance at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Customer
Service at 1-800-387-0100 (in Canada).
iThe remote door unlock feature is available
if the relevant cellular phone network is
available.
The SOS button will flash and the message
Connecting call will appear in the multifunc-
tion display to indicate receipt of the door unlock
command.
Once the vehicle is unlocked, a Response Center
specialist may attempt to establish voice contact
with the vehicle occupants.
If the trunk recessed handle was pulled for more
than 20 seconds before door unlock authoriza-
tion was received by the Response Center, you
must wait 15 minutes before pulling the trunk
recessed handle again.
236 Operation
Driving instructions
Power assistanceBrakes
Warning!G
The brake system requires electrical energy
for operation.
A malfunction in the vehicle’s power supply
or electrical system may impair brake sys-
tem operation and switch it into its emer-
gency operation mode. In such a case, the
red brake warning lamp (
page 303) and
warning messages (
page 314) in the in-
strument cluster come on while driving. To
brake, the driver must then apply signifi-
cantly greater brake pedal pressure and de-
press the pedal much further to obtain the
expected braking effect. If necessary, apply
full pressure to the brake pedal. Brakes are
only applied to the front wheels. Stopping
distance is increased! If there is a malfunc-
tion in the electro-hydraulic brake system,
we recommend that the vehicle be trans-
ported with all wheels off the ground using
flatbed or appropriate wheel lift/dolly
equipment.
A tow bar must be used if circumstances do
not permit the use of the recommended
towing methods and the vehicle requires
towing with all four wheels on the ground.
Towing the vehicle with all four wheels on
the ground is only permissible for distances
up to 30 miles (50 km) and at a speed not to
exceed 30 mph (50 km/h). For more infor-
mation, see “Towing the vehicle”
(
page 370).
With the engine not running, there is no
power assistance for the brake and steering
systems. In this case, it is important to keep
in mind that a considerably higher degree of
effort is necessary to brake and steer the
vehicle.
Warning!G
After driving in heavy rain for some time
without applying the brakes or through wa-
ter deep enough to wet brake components,
the first braking action may be somewhat
reduced and increased pedal pressure may
be necessary to obtain expected braking
effect. Maintain a safe distance from
vehicles in front.
Resting your foot on the brake pedal will
cause excessive and premature wear of the
brake pads.
It can also result in the brakes overheating
thereby significantly reducing their effec-
tiveness. It may not be possible to stop the
vehicle in sufficient time to avoid an
accident.
242 Operation
Driving instructions
Winter driving instructions
The most important rule for slippery or icy
roads is to drive sensibly and to avoid
abrupt acceleration, braking and steering
maneuvers. Do not use the cruise control
system under such conditions.
When the vehicle is in danger of skidding,
move gear selector lever to neutral
positionN. Try to keep the vehicle under
control by corrective steering action.Road salts and chemicals can adversely
affect braking efficiency. Increased pedal
force may become necessary to produce
the normal braking effect.
Depressing the brake pedal periodically
when traveling at length on salt-strewn
roads can bring road-salt-impaired braking
efficiency back to normal.
If the vehicle is parked after being driven
on salt-treated roads, the braking
efficiency should be tested as soon as
possible after driving is resumed.
For more information, see “Winter driving”
(
page 290).
iFor information on driving with snow chains,
see “Snow chains” (
page 291).
Warning!G
On slippery road surfaces, never downshift
in order to obtain braking action. This could
result in drive wheel slip and reduced
vehicle control. Your vehicle’s ABS will not
prevent this type of control loss.
Warning!G
Make sure not to endanger any other road
users when carrying out these braking
maneuvers.
Warning!G
If the vehicle becomes stuck in snow, make
sure snow is kept clear of the exhaust pipe
and from around the vehicle with the engine
running. Otherwise deadly carbon monoxide
(CO) gases may enter vehicle interior
resulting in unconsciousness and death.
To assure sufficient fresh air ventilation,
open a window slightly on the side of the
vehicle not facing the wind.
Warning!G
The outside temperature indicator is not
designed to serve as an ice-warning device
and is therefore unsuitable for that purpose.
Indicated temperatures just above the
freezing point do not guarantee that the
road surface is free of ice.
262 Operation
Tires and wheels
2) The certification label found on the
driver’s door A-pillar (
page 378) tells
you about the gross weight capacity of
your vehicle, called the Gross Vehicle
Weight Rating (GVWR). The GVWR in-
cludes the weight of the vehicle, all
occupants, fuel and cargo. The certifi-
cation label also tells you about the
front and rear axle weight capacity,
called the Gross Axle Weight Rating
(GAWR). The GAWR is the total allow-
able weight that can be carried by a sin-
gle axle (front or rear). Never exceed
the GVWR or GAWR for either the front
axle or rear axle.
1Driver’s door B-pillar
Following is a discussion on how to work
with the information contained on the two
placards with regards to loading your
vehicle.Tire and Loading Information
Warning!G
Do not overload the tires by exceeding the
specified load limit or vehicle capacity
weight as indicated on the placard on the
driver’s door B-pillar. Overloading the tires
can overheat them, possibly causing a
blowout. Overloading the tires can also
result in handling or steering problems, or
brake failure.
iData shown on placard example are for
illustration purposes only. Load limit data are
specific to each vehicle and may vary from data
shown in the illustrations below. Refer to placard
on vehicle for actual data specific to your
vehicle.
270 Operation
Tires and wheels
The TPMS only functions on wheels that
are equipped with the proper electronic
sensors. It monitors the tire inflation pres-
sure, as selected by the driver, in all four
tires. A warning is issued to alert you to a
decrease in tire inflation pressure in one or
more of the tires.
Tire pressure inquiries are made using the
multifunction display. The present inflation
pressures are displayed only after a few
minutes’ travel time.
Switch on the ignition (page 40).
Press button è or ÿ on the mul-
tifunction steering wheel repeatedly
until the standard display menu ap-
pears in the multifunction display
(
page 122).
Press button k or j repeatedly
until the current tire inflation pressures
for each tire appear in the multi-
function display.
iPossible differences between the readings
of a tire inflation pressure gauge of an air hose,
e.g. gas station equipment, and the vehicle’s
control system can occur. The readings issued
by the control system are more precise.
iWhen the message Tire pressure
displayed only after driving a few
minutes
appears in the multifunction display,
the individual inflation pressure values are
matched with the tires. The individual values are
displayed after a few minutes driving.
Warning!G
It is the driver’s responsibility to calibrate
the TPMS on the recommended cold infla-
tion pressure. Underinflated tires affect the
ability to steer or brake the vehicle. You
might lose control over the vehicle.
Warning!G
The TPMS does not indicate a warning for
wrongly selected inflation pressures. Always
adjust tire inflation pressure according to
the placard on the driver’s door B-pillar
(
page 267) or, if available, the supple-
mental tire pressure information on the
inside of the fuel filler flap.
The TPMS is not able to issue a warning due
to a sudden dramatic loss of tire inflation
pressure (e.g. tire blowout caused by a for-
eign object). In this case bring the vehicle to
a halt by carefully applying the brakes and
avoiding abrupt steering maneuvers.
272 Operation
Tires and wheels
Press button è or ÿ on the mul-
tifunction steering wheel repeatedly
until the standard display menu ap-
pears in the multifunction display
(
page 122).
Press button k or j repeatedly
until you see the current tire inflation
pressures for each tire appear in the
multifunction display or the following
message appears in the multifunction
display:
Tire pressure
displayed only
after driving
a few minutes
Press the reset button on the instru-
ment cluster (
page 114).
The following message will appear in
the multifunction display:
Monitor current
tire pressure?
Press button æ.
The following message will appear in
the multifunction display:
Tire pressure monitor
reactivated
The TPMS will now monitor the tire in-
flation pressure values of all four tires.
The following message will appear in
the multifunction display field:
Tire pressure
displayed only
after driving
a few minutes
This display appears until the individual
tire inflation pressure values are
matched with the tires. The individual
values are then displayed
(
page 270).If you wish to cancel activation:
Press button ç.
If one of the following messages
appears in the multifunction display:
Reactivate tire
pressure monitor
after correcting
tire pressure
Please correct
the tire pressure
Check the tire inflation pressures and
correct them if necessary.
Reactivate the TPMS.
iIf you are transporting a deflated tire and/or
additional wheel sensors in the vehicle, do not
activate the TPMS until
the deflated tire and/or additional wheel
sensors are no longer in the vehicle
you have inflated the tire to the correct tire
inflation pressure
276 Operation
Tires and wheels
For additional information on tire load
rating, see “Load identification”
(
page 278).Tire speed rating
The tire speed rating6 (page 274)
indicates the approved maximum speed
for the tire.Warning!G
The tire load rating must always be at least
half of the GAWR (
page 284) of your vehi-
cle. Otherwise tire failure may be the result
which may cause an accident and/or seri-
ous injury to you or others.
Always replace rims and tires with the same
designation, manufacturer and type as
shown on the original part.
Warning!G
Do not overload the tires by exceeding the
specified load limit or vehicle capacity
weight as indicated on the placard located
on the driver’s door B-pillar. Overloading the
tires can overheat them, possibly causing a
blowout. Overloading the tires can also
result in handling or steering problems, or
brake failure.
iTire load rating5 (page 274) and tire
speed rating6 (
page 274) are also referred
to as “service description”.
Warning!G
Even when permitted by law, never operate
a vehicle at speeds greater than the
maximum speed rating of the tires.
Exceeding the maximum speed for which
tires are rated can lead to sudden tire
failure, causing loss of vehicle control and
possibly resulting in an accident and/or
personal injury and possible death, for you
and for others.
iTire load rating5 (page 274) and tire
speed rating6 (
page 274) are also referred
to as “service description”.