214 Controls in detail
Useful features
Tele Aid
Shortly after the completion of your Tele
Aid acquaintance call, you will receive a
user ID and password. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock, and
more.The Tele Aid system
(Tele
matic Alarm Identification on
D
emand)
The Tele Aid system consists of three
types of response:
Automatic and manual emergency
Roadside Assistance
Information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and
cellular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the audio system or on the multifunc-
tion steering wheel. To raise, turn the rota-
ry volume control on the audio system
clockwise or press buttonæ on the
multifunction steering wheel. To lower,
turn the rotary volume control on the audio
system control counterclockwise or press
buttonç on the multifunction steering
wheel.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.
!The initial activation of the Tele Aid system
may only be performed by completing the sub-
scriber agreement and placing an acquaintance
call using the ¡button. Failure to complete
either of these steps will result in a system that
is not activated.
If you have any questions regarding activation,
please call the Response Center at
1-800-756-9018 (in the USA) or
1-800-387-0100 (in Canada).
iThe SOS button is located above the inside
rear view mirror (
page 217).
The Roadside Assistance button•
(
page 217) and the Information button¡
(
page 218) are located in the center storage
compartment.
!The Tele Aid system utilizes the cellular net-
work for communication and the GPS (
Global Po-
sitioning
System) satellites for vehicle location.
If either of these signals are unavailable, the Tele
Aid system may not function and if this occurs,
assistance must be summoned by other means.
iWhen a Tele Aid call has been initiated, the
audio system is muted and the selected mode
(radio or CD) pauses. The mobile phone (if in-
stalled) switches off. If you must use this phone,
we recommend that you use it only with the ve-
hicle at a standstill in a safe location. Remove
the phone from the cradle and place the call. The
multifunction display in the instrument cluster is
available for use. After the Tele Aid call has end-
ed, the optional mobile phone switches on again.
A PIN entry might be necessary.
220 Controls in detail
Useful features
Call priority
If other service calls such as a Roadside
Assistance call or Information call are
active, an Emergency call is still possible.
In this case, the Emergency call will take
priority and override all other active calls.Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-800-387-0100 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
Connecting call ap-
pears in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
iThe indicator lamp in the respective button
flashes until the call is concluded. Emergency
calls can only be terminated by a Response Cen-
ter or Customer Assistance Center representa-
tive, whereas Roadside Assistance and
Information calls can also be terminated by
pressing button ì on the multifunction
steering wheel.
!If the indicator lamp continues to flash or
the system does not reset, contact the Response
Center at 1-800-756-9018 (in the USA) or
1-800-387-0100 (in Canada), or Mercedes-Benz
Customer Assistance at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Customer
Service at 1-800-387-0100 (in Canada).
iThe remote door unlock feature is available
if the relevant cellular phone network is
available.
The SOS button will flash and the message
Connecting call will appear in the multifunc-
tion display to indicate receipt of the door unlock
command.
Once the vehicle is unlocked, a Response Center
specialist may attempt to establish voice contact
with the vehicle occupants.
If the trunk recessed handle was pulled for more
than 20 seconds before door unlock authoriza-
tion was received by the Response Center, you
must wait 15 minutes before pulling the trunk
recessed handle again.
334 Practical hints
What to do if ...
Left displayRight displayPossible cause/
consequencePossible solution
;(USA only)
3(Canada only)
Service brake
Visit
workshopThere are malfunctions, but the
electro-hydraulic brake system
is operating normally.Contact an authorized Mercedes-Benz Center
immediately.
Release
parking brakeYou are driving with the parking
brake set.Release the parking brake (page 49).
2 Brake wearThe brake pads have reached
their wear limit.Have the brake pads replaced as soon as pos-
sible.
!Brake pad thickness must be visually
checked by a qualified technician at the intervals
specified in the Maintenance Booklet.
Excessive load on the brake system causes in-
creased wear of brake pads and brake disks. If
the brake pads have to be replaced multiple
times within one maintenance service interval,
the brake disks must be checked. Observe the
information given in the Maintenance Booklet
and contact an authorized Mercedes-Benz
Center.Warning!G
Have brake pad replacement and other work
on the electro-hydraulic brake system car-
ried out by qualified technicians only. Con-
tact your Mercedes-Benz Center for further
information. The electro-hydraulic brake
system must be deactivated prior to working
on the system. High pressure is intermit-
tently built up in the system as part of its
automatic self-test. In addition, the system
is automatically activated when the vehicle
is unlocked by remote control, when the
driver or passenger door is opened, when
the SmartKey in the starter switch is turned
to position1, when the brake pedal is
depressed or when the parking brake is
released.
Failure to deactivate the system prior to
maintenance will cause brake pistons to
extend and brake fluid to leak, which may
result in injuries (contusions and acid
burns), see “Electro-hydraulic brake sys-
tem” (
page 86).
355 Practical hints
Unlocking in an emergency
Unlocking in an emergency
Unlocking the vehicle
Unlocking the trunk
If you cannot unlock the trunk with the
SmartKey, open the trunk with the
mechanical key.
The handle is located above the rear
license plate recess.1Mechanical key locking tab
2Mechanical key
Press locking tab1 in the direction of
arrow and, at the same time, remove
mechanical key2 completely out of
the housing.
Trunk lid lock
3Unlocking
Insert the mechanical key in the trunk
lid lock.
Perform the following two steps
simultaneously:
Turn the mechanical key
counterclockwise to the stop, to
position3.
Pull the trunk lid handle and lift the
trunk lid.
iUnlocking the trunk with the mechanical key
will trigger the anti-theft alarm system when the
door is opened.
To cancel the alarm, insert the SmartKey in the
starter switch.
356 Practical hints
Unlocking in an emergency
Unlocking the driver’s door
If you can no longer lock or unlock the
doors using the SmartKey, unlock the
driver’s door using the emergency release
catch.The emergency release catch is located on
the left side in the trunk.
1Emergency release catchUnlock the trunk (page 355).
Pull emergency release catch1.
The door is unlocked.
Open the door in the normal way.
Contact an authorized Mercedes-Benz
Center.
iUnlocking the driver’s door with the emer-
gency release catch will trigger the anti-theft
alarm system.
To cancel the alarm, insert the SmartKey in the
starter switch.
iIf it still is not possible to unlock the door,
pull more firmly on the emergency release catch.
371 Practical hints
Towing the vehicle
Warning!G
The brake system requires electrical power
to operate.
A malfunction in the vehicle’s power supply
or electrical system may impair brake sys-
tem operation and switch it into its emer-
gency operation mode. To brake, the driver
must then apply significantly greater brake
pedal pressure and depress the pedal much
further to obtain the expected braking ef-
fect. If necessary, apply full pressure to the
brake pedal. Brakes are only applied to the
front wheels. Stopping distance is in-
creased! Adapt your driving style according-
ly. For more information, see
“Electro-hydraulic brake system”
(
page 86).
With the engine not running, there is no
power assistance for the brake and steering
systems. In this case, it is important to keep
in mind that a considerably higher degree of
effort is necessary to brake and steer the
vehicle. Adapt your driving accordingly.
!Towing of the vehicle should only be done
using the properly installed towing eye bolt.
Never attach tow cable, tow rope or tow rod to
the vehicle chassis, frame or suspension parts.
iTo signal turns while being towed with the
hazard warning flasher in use, turn SmartKey in
starter switch to position2 and activate the
combination switch for the left or right turn
signal in the usual manner – only the selected
turn signal will operate.
Upon canceling the turn signal, the hazard
warning flasher will operate again.
iWhen towing the vehicle with all wheels on
the ground, please note the following:
With the automatic central locking activated and
the SmartKey in starter switch position2 the
vehicle doors lock if the left front wheel as well
as the right rear wheel are turning at vehicle
speeds of approximately 9 mph (15 km/h) or
more.
To prevent the vehicle door locks from locking,
deactivate the automatic central locking
(
page 139) and switch off the tow-away alarm
(
page 94).
iThe gear selector lever will remain locked in
park positionP and the SmartKey will not turn in
the starter switch if the battery is disconnected
or discharged. See notes on the battery
(
page 367).
399 Technical terms
ABS
(A
nti-lock Braking System)
Prevents the wheels from locking up
during braking so that the vehicle can
continue to be steered.
Accessory weight
(
page 284)
ACL
(A
irbrake/Central Locking)
Controls the locking mechanism of the
Airbrake and the central locking
system.
Air pressure
(
page 284)
Aspect ratio
(
page 284)
Bar
(
page 284)BAS
(B
rake Assist System)
System for potentially reducing braking
distances in emergency braking situa-
tions. The system is activated when it
senses an emergency based on how
fast the brake is applied.
Bead
(
page 284)
Bi-Xenon headlamps
Headlamps which use an electric arc as
the light source and produce a more in-
tense light than filament headlamps.
Bi-Xenon headlamps produce low
beam and high beam.
CAC
(C
ustomer Assistance Center)
Mercedes-Benz customer service cen-
ter, which can help you with any ques-
tions about your vehicle and provide
assistance in the event of a
breakdown.CAN system
(C
ontroller Area Network)
Data bus network serving to control
vehicle functions such as door locking
or windshield wiping depending on
vehicle settings and/or ambient
conditions.
Cockpit
All instruments, switches, buttons and
indicator/warning lamps in the passen-
ger compartment needed for vehicle
operation and monitoring.
Cold tire inflation pressure
(
page 284)
Control system
The control system is used to call up
vehicle information and to change
component settings. Information and
messages appear in the multifunction
display. The driver uses the buttons on
the multifunction steering wheel to
navigate through the system and to
adjust settings.
400 Technical terms
Cruise control
Driving convenience system for auto-
matically maintaining the vehicle speed
set by the driver.
Curb weight
(
page 284)
DOT
(D
epartment of Transportation)
(
page 284)
Engine number
The number set by the manufacturer
and placed on the cylinder block to
uniquely identify each engine
produced.
Engine oil viscosity
Measure of the internal oil friction (vis-
cosity) at different temperatures. The
higher the temperature the oil can tol-
erate without thinning too much, or the
lower the temperature it can tolerate
without thickening too much, the bet-
ter the viscosity characteristics of the
oil.ESP
®
(Eectronic Stability Program)
Improves vehicle handling and
directional stability.
ETD
(E
mergency Tensioning Device)
Device which deploys in certain frontal
and rear collisions exceeding the sys-
tem’s threshold to tighten the seat
belts.
->SRS
GAWR
(G
ross Axle Weight Rating)
(
page 284)
Gear range
Number of gears which are available to
the automatic transmission for shifting.
The automatic gear shifting process
can be adapted to specific operating
conditions using the gear selector lever
or the steering wheel gearshift control
buttons.GPS
(G
lobal Positioning System)
Satellite-based system for relaying
geographic location information to and
from vehicles equipped with special re-
ceivers. Employs CD digital maps for
navigation.
GVW
(G
ross Vehicle Weight)
(
page 284)
GVWR
(G
ross Vehicle Weight Rating)
(
page 285)
Head-thorax air bag
Installed in the doors, these air bags
protect occupants during side impact
collisions exceeding a preset thresh-
old. Unlike normal side air bags,
head-thorax air bags are also designed
to provide protection for the head area.