38 Getting started
The “Getting started” section provides an
overview of the vehicle’s most basic func-
tions. First-time Mercedes-Benz owners
should pay special attention to the infor-
mation given here.
If you are already familiar with the basic
functions described here, the “Controls in
detail” section will provide you with further
information. The corresponding page
references are located at the end of each
segment.
Unlocking
SmartKey with remote control
1‹Lock button
2ŠUnlock button for trunk
3ŒUnlock button
4ÂPanic button (
page 80)5Door handle
Press unlock buttonŒ on the
SmartKey.
All turn signal lamps flash once. The
anti-theft alarm system is disarmed.
iThe electro-hydraulic brake system is
activated.
88 Safety and Security
Driving safety systems
The electro-hydraulic brake servo assis-
tance switches off automatically
approximately 2 minutes after you
turned the SmartKey in the starter
switch to position0 or removed the
SmartKey
approximately 20 seconds after you
locked the vehicle from the outside
Notes on driving with the
electro-hydraulic brake system
Following extended periods of only mi-
nor loads to your brake system, you
should occasionally apply the brakes
when traveling at high speeds. This im-
proves the grip of the brake pads and
prevents possible brake noise.
After driving on wet or snow-covered
roads, you should apply your brakes
firmly before parking your vehicle. This
produces heat which serves to dry the
brake disks.
On long and steep grades, shift to a
lower gear (gear range1, 2, or 3) to
prevent the brakes from overheating
and to reduce brake wear.
After hard braking, it is advisable to
drive on for some time so that the air
stream will cool down the brakes
faster.
Only Mercedes-Benz approved compo-
nents (e.g. brake pads) should be
installed on your vehicle. Brake pads
not approved by Mercedes-Benz may
impair the safety of your vehicle.
Warning!G
Have brake pad replacement and other work
on the electro-hydraulic brake system car-
ried out by qualified technicians only. Con-
tact an authorized Mercedes-Benz Center
for further information. The electro-hydrau-
lic brake system must be deactivated prior
to working on the system. High pressure is
intermittently built up in the system as part
of its automatic self-test. In addition, the
system is automatically activated when the
vehicle is unlocked by remote control, when
the driver or passenger door is opened,
when the SmartKey in the starter switch is
turned to position1, when the brake pedal
is depressed or when the parking brake is
released. Failure to deactivate the system
prior to maintenance will cause brake pis-
tons to extend and brake fluid to leak, which
may result in injuries (contusions and acid
burns). Extended brake pistons may also
cause injury.
Warning!G
Make sure not to endanger any other road
users when carrying out these braking
maneuvers.
98 Controls in detail
In the “Controls in detail” section you will
find detailed information on how to oper-
ate the equipment installed on your vehi-
cle. If you are already familiar with the
basic functions of your vehicle, this section
will be of particular interest to you.
To quickly familiarize yourself with the ba-
sic functions of the vehicle, refer to the
“Getting started” section of this manual.
The corresponding page numbers are
given at the beginning of each segment.
Locking and unlocking
SmartKey
Your vehicle comes supplied with two
SmartKeys, each with remote control and
a removable mechanical key.
The SmartKey provides an extended oper-
ating range. To prevent theft, however, it is
advisable to only unlock the vehicle when
you are in close proximity to it.
The SmartKey centrally locks and unlocks:
the doors
the trunk
the fuel filler flap
SmartKey with remote control
1‹ Lock button
2Š Unlock button for trunk
3Mechanical key locking tab
4ŒUnlock button
5Battery check lamp
6Â Panic button
103 Controls in detail
Locking and unlocking
1Remote trunk opening switch
Press switch1 until the trunk lid
unlocks and opens slightly.
Lift the trunk lid.
The trunk can also be opened using
buttonŠ on the SmartKey or from its
inside in an emergency, see “Trunk emer-
gency release” (
page 104).
Closing the trunk lid
1Handle
Lower trunk lid by firmly pulling on
handle1.
!Always make sure that there is sufficient
overhead clearance.
Warning!G
To prevent possible personal injury, always
keep hands and fingers away from the trunk
opening when closing the trunk lid. Be espe-
cially careful when small children are
around.
Make sure the trunk is closed when the en-
gine is running and while driving. Among
other dangers, such as blocked visibility,
exhaust fumes may enter the vehicle
interior. These fumes are damaging to your
health.
!Do not pull on the Airbrake. Otherwise the
Airbrake could be damaged.
iDo not place the SmartKey in the open
trunk. You may lock yourself out.
If the vehicle was previously centrally locked, the
trunk lid will lock automatically after closing it.
All turn signals will flash three times to confirm
locking.
105 Controls in detail
Locking and unlocking
Locking and unlocking from the inside
You can lock or unlock the vehicle from in-
side using the central locking switches.
This can be useful, for example, if you want
to unlock the passenger door from the in-
side or want to lock the vehicle before
starting to drive.
The central locking switch does not lock or
unlock the fuel filler flap.
You can open a locked door from the in-
side. Open door only when conditions are
safe to do so.The switches are located on the upper part
of the center console.
Central locking switches
1Locking
2UnlockingLocking
Press central locking switch1.
If all the doors are closed, the vehicle
locks.
Unlocking
Press central locking switch2.
The vehicle unlocks.
Warning!G
When leaving the vehicle, always remove the
SmartKey from the starter switch, take it
with you, and lock the vehicle. Do not leave
children unattended in the vehicle, or with
access to an unlocked vehicle. A child’s
unsupervised access to a vehicle could
result in an accident and/or serious
personal injury.
iIf the vehicle was previously centrally locked
using the SmartKey, it will not unlock using the
central locking switch.
If the vehicle was previously locked with the
central locking switch
while in the global remote control mode, the
complete vehicle is unlocked when a door is
opened from the inside
while in the selective remote control mode,
only the door opened from the inside is
unlocked
214 Controls in detail
Useful features
Tele Aid
Shortly after the completion of your Tele
Aid acquaintance call, you will receive a
user ID and password. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock, and
more.The Tele Aid system
(Tele
matic Alarm Identification on
D
emand)
The Tele Aid system consists of three
types of response:
Automatic and manual emergency
Roadside Assistance
Information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and
cellular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the audio system or on the multifunc-
tion steering wheel. To raise, turn the rota-
ry volume control on the audio system
clockwise or press buttonæ on the
multifunction steering wheel. To lower,
turn the rotary volume control on the audio
system control counterclockwise or press
buttonç on the multifunction steering
wheel.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.
!The initial activation of the Tele Aid system
may only be performed by completing the sub-
scriber agreement and placing an acquaintance
call using the ¡button. Failure to complete
either of these steps will result in a system that
is not activated.
If you have any questions regarding activation,
please call the Response Center at
1-800-756-9018 (in the USA) or
1-800-387-0100 (in Canada).
iThe SOS button is located above the inside
rear view mirror (
page 217).
The Roadside Assistance button•
(
page 217) and the Information button¡
(
page 218) are located in the center storage
compartment.
!The Tele Aid system utilizes the cellular net-
work for communication and the GPS (
Global Po-
sitioning
System) satellites for vehicle location.
If either of these signals are unavailable, the Tele
Aid system may not function and if this occurs,
assistance must be summoned by other means.
iWhen a Tele Aid call has been initiated, the
audio system is muted and the selected mode
(radio or CD) pauses. The mobile phone (if in-
stalled) switches off. If you must use this phone,
we recommend that you use it only with the ve-
hicle at a standstill in a safe location. Remove
the phone from the cradle and place the call. The
multifunction display in the instrument cluster is
available for use. After the Tele Aid call has end-
ed, the optional mobile phone switches on again.
A PIN entry might be necessary.
220 Controls in detail
Useful features
Call priority
If other service calls such as a Roadside
Assistance call or Information call are
active, an Emergency call is still possible.
In this case, the Emergency call will take
priority and override all other active calls.Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-800-387-0100 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
Connecting call ap-
pears in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
iThe indicator lamp in the respective button
flashes until the call is concluded. Emergency
calls can only be terminated by a Response Cen-
ter or Customer Assistance Center representa-
tive, whereas Roadside Assistance and
Information calls can also be terminated by
pressing button ì on the multifunction
steering wheel.
!If the indicator lamp continues to flash or
the system does not reset, contact the Response
Center at 1-800-756-9018 (in the USA) or
1-800-387-0100 (in Canada), or Mercedes-Benz
Customer Assistance at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Customer
Service at 1-800-387-0100 (in Canada).
iThe remote door unlock feature is available
if the relevant cellular phone network is
available.
The SOS button will flash and the message
Connecting call will appear in the multifunc-
tion display to indicate receipt of the door unlock
command.
Once the vehicle is unlocked, a Response Center
specialist may attempt to establish voice contact
with the vehicle occupants.
If the trunk recessed handle was pulled for more
than 20 seconds before door unlock authoriza-
tion was received by the Response Center, you
must wait 15 minutes before pulling the trunk
recessed handle again.
221 Controls in detail
Useful features
Stolen Vehicle Recovery services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered
incident report.
Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s Tele
Aid system. Once the vehicle is locat-
ed, the Response Center will contact
the local law enforcement and you. The
vehicle’s location will only be provided
to law enforcement.
Garage door opener
The integrated remote control is capable of
operating up to three separately controlled
devices. It provides a convenient way to re-
place up to three hand-held remote con-
trols used to operate devices such as
garage door openers, gate openers, or
other devices compatible with HomeLink
®
or some other systems.
Before the integrated remote control can
be used, it must be programmed to the ga-
rage door opener, gate operator or other
device you wish to operate. See the follow-
ing instructions for programming
information.
Interior rear view mirror with integrated re-
mote control
1Indicator lamp
2 3 4Signal transmitter button
Needed for programming (not part of
vehicle equipment):
5Hand-held remote control of ga-
rage door opener, gate operator
or other device
6Hand-held remote control
button
iWhen the anti-theft alarm or the tow-away
alarm stays on for more than 30 seconds, a call
is initiated automatically to the Response
Center. See anti-theft alarm system (
page 92)
and tow-away alarm (
page 94).