244 Controls in detailUseful featuresTele Aid The Tele Aid system
(Tele
matic A
larm I
dentification on D
e-
mand)
The Tele Aid system consists of three
types of response:
Automatic and manual emergency
Roadside Assistance
Information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the multifunction steering wheel. To
raise, press buttonæ and to lower,
press buttonçor use the volume knob
on your COMAND headunit.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.Shortly after the completion of your Tele
Aid acquaintance call, you will receive a
user ID and password. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock, and
more.
System self-check
Initially, after switching on the ignition,
malfunctions are detected and indicated
(the indicator lamps in the SOS button, the
Roadside Assistance button• and the
Information button¡ stay on longer
!
The initial activation of the Tele Aid system
may only be performed by completing the sub-
scriber agreement and placing an acquaintance
call using the ¡ button. Failure to complete
either of these steps will result in a system that
is not activated.
If you have any questions regarding activation,
please call the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
i
The SOS button is located above the interior
rear view mirror (
page 246).
The Roadside Assistance button• and the
Information button¡ are located below the
center armrest cover (page 234).
!
The Tele Aid system utilizes the cellular net-
work for communication and the GPS (Global Po-
sitioning System) satellites for vehicle location. If
either of these signals are unavailable, the Tele
Aid system may not function and if this occurs,
assistance must be summoned by other means.
245 Controls in detail
Useful features
than 10 seconds or do not come on). The
message TeleAid malfunction – Visit workshop appears for approximately 10 seconds in
the multifunction display.Emergency calls
An emergency call is initiated
automatically following an accident in
which the emergency tensioning devices
(ETDs) or air bags deploy.
An emergency call can also be initiated
manually by opening the cover next to the
interior rear view mirror labeled SOS, then
briefly pressing the button located under
the cover. See (
page 246) for instruc-
tions on initiating an emergency call man-
ually.
Once the emergency call is in progress, the
indicator lamp in the SOS button will begin
to flash. The message
Connecting call
appears in the multifunction display and
the audio system is muted. When the con-
nection is established, the message
Call connected
appears in the multifunc-
tion display. All information relevant to the
emergency, such as the location of the ve-
hicle (determined by the GPS satellite loca-
tion system), vehicle model, identification
number and color are generated.A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
The Response Center will attempt to deter-
mine more precisely the nature of the
emergency provided they can speak to an
occupant of the vehicle.
The Tele Aid system is available if
it has been activated and is operational
Activation requires a subscription for
monitoring services, connection and
cellular air time.
the relevant cellular phone network
and GPS signals are available and pass
the information on to the Response
Center
Warning!
G
If the indicator lamps in the SOS button, in
the Roadside Assistance button, and/or in
the Information button do not come on dur-
ing the system self-check, or if any of these
indicators remain illuminated continuously
in red and/or the message
TeleAid
malfunction – Visit workshop
is dis-
played in the multifunction display after the
system self-check, a malfunction in the sys-
tem has been detected.
If a malfunction is indicated as outlined
above, the system may not operate as ex-
pected. Have the system checked at the
nearest Mercedes-Benz Center as soon as
possible.
i
Location of the vehicle on a map is only pos-
sible if the vehicle is able to receive signals from
the GPS satellite network and pass the informa-
tion on to the Response Center.
251 Controls in detail
Useful features
Garage door opener
The integrated remote control is capable of
operating up to three separately controlled
devices. It provides a convenient way to re-
place up to three hand-held remote con-
trols used to operate devices such as
garage door openers, gate openers, or oth-
er devices compatible with HomeLink
® or
some other systems.
Before the integrated remote control can
be used, it must be programmed to the ga-
rage door opener, gate operator or other
device you wish to operate. See the follow-
ing instructions for programming informa-
tion.
Interior rear view mirror with integrated re-
mote control1Indicator lamp
2 3 4Signal transmitter button
Needed for programming (not part of vehi-
cle equipment):
5Hand-held remote control of ga-
rage door opener, gate operator
or other device
6Hand-held remote control but-
ton
Warning!
G
Before programming the integrated remote
control to a garage door opener or gate
operator, make sure people and objects are
out of the way of the device to prevent po-
tential harm or damage. When programming
a garage door opener, the door moves up or
down. When programming a gate operator,
the gate opens or closes.
Do not use the integrated remote control
with any garage door opener that lacks
safety stop and reverse features as required
by U.S. federal safety standards (this
includes any garage door opener model
manufactured before April 1, 1982).
A garage door that cannot detect an object
– signaling the door to stop and reverse –
does not meet current U.S. federal safety
standards.
324 OperationVehicle careEngine cleaning
Prior to cleaning the engine compartment,
make sure to protect electrical compo-
nents and connectors from contact with
water and cleaning agents.
Corrosion protection, such as MB Anticor-
rosion Wax, should be applied to the en-
gine compartment after every engine
cleaning. Before applying, all control link-
age bushings and joints should be lubricat-
ed. The poly-V-belt and all pulleys should
be protected from any wax.
Vehicle washing
In the winter, thoroughly remove all traces
of road salt as soon as possible.
When washing the underbody, do not for-
get to clean the inner sides of the wheels.Hand-wash
Do not use hot water or wash your vehicle
in direct sunlight.
Only use a mild car wash detergent,
such as Mercedes-Benz approved Car
Shampoo.
Thoroughly spray the vehicle with a dif-
fused jet of water.
Direct only a very weak spray towards
the ventilation intake.
Use plenty of water and rinse the
sponge and chamois frequently.
Rinse with clean water and thoroughly
dry with a chamois.
Do not allow cleaning agents to dry on
the finish.Automatic car wash
You can have your car washed in an auto-
matic car wash from the start. Automatic
car washes without brushes are prefera-
ble.
To protect the filter system, switch the
automatic climate control to air
recirculation mode (
page 191).
If the vehicle is very dirty, prewash it be-
fore running it through the automatic car
wash.
i
Vehicles with KEYLESS-GO*:
If a door handle is hit by a strong jet of water, and
a SmartKey with KEYLESS-GO* is in close prox-
imity, i.e. within approximately 3 ft (1 m), the ve-
hicle could be inadvertently locked or unlocked.
!
Do not use scouring agents on these parts.
Never apply strong force and only use a soft,
non-scratching cloth when cleaning the vehicle.
Do not attempt to wipe the surface with a dry
cloth or sponge.
Otherwise you may scratch or damage the paint.
!
Do not clean your vehicle in an automatic
touchless car wash which uses caustic spray.
Otherwise, the caustic spray will damage the
paint or ornamental moldings.
!
Make sure that the windshield wiper switch
is set to0 (
page 57). Otherwise, the rain sen-
sor could activate and cause the wipers to move
unintentionally. This may lead to vehicle dam-
age.
Due to the width of the vehicle, fold in exterior
rear view mirrors prior to running the vehicle
through an automatic car wash to prevent dam-
age to the mirrors.
325 Operation
Vehicle care
Ornamental moldings
For regular cleaning and care of ornamen-
tal moldings, use a use damp cloth.Headlamps, tail lamps, side markers,
turn signal lenses
Use a mild car wash detergent, such as
Mercedes-Benz approved Car Sham-
poo, with plenty of water.Cleaning the Distronic* system sensor
cover
1Distronic* system sensor cover
Switch off the ignition (
page 39).
Use a mild car wash detergent, such as
Mercedes-Benz approved Car
Shampoo, with plenty of water and a
non-scratching cloth to clean sensor
cover1.
i
After running the vehicle through an auto-
matic car wash, wipe any wax off of the wind-
shield (
page 326). This will prevent smears
and reduce wiping noise which can be caused by
residual wax on the windshield.
When leaving the car wash, make sure that the
mirrors are folded out. Otherwise they may vi-
brate.
!
Do not use chrome cleaner on ornamental
moldings. Although ornamental moldings may
have chrome appearance, they could be made of
anodized aluminum that will be damaged when
cleaned with chrome cleaner. Instead, use damp
cloth to clean those ornamental moldings.
Very dirty ornamental moldings of which you are
sure are chrome-plated, use a chrome cleaner. If
in doubt whether an ornamental molding is
chrome-plated, contact an authorized
Mercedes-Benz Center.
!
Only use window cleaning solutions that are
suitable for plastic lamp lenses. Window clean-
ing solutions which are not suitable may damage
the plastic lamp lenses of the headlamps. There-
fore, do not use abrasives, solvents or cleaners
that contain solvents.
Never apply strong force and only use a soft,
non-scratching cloth when cleaning the lenses.
Do not attempt to wipe dirty lenses with a dry
cloth or sponge.
Otherwise you may scratch or damage the lens
surface.
382 Practical hintsWhat to do if …Left display
Right display
Possible cause/consequence
Possible solution
.
Marker lamp
rear right
The rear right side marker lamp is
malfunctioning.
Contact an authorized Mercedes-Benz Center
as soon as possible.
Parking lamp
front left
Auxiliary bulb on
The front left parking or standing
lamp is malfunctioning. An auxiliary
bulb has been brought into use.
Replace the bulb as soon as possible
(page 397).
Parking lamp
front right
Auxiliary bulb on
The front right parking or standing
lamp is malfunctioning. An auxiliary
bulb has been brought into use.
Replace the bulb as soon as possible
(page 397).
Rear foglamp
left
The left rear fog lamp is malfunc-
tioning.
Contact an authorized Mercedes-Benz Center
as soon as possible.
Reverse lamp
left
The left backup lamp is malfunc-
tioning.
Replace the bulb as soon as possible
(page 397).
Reverse lamp
right
The right backup lamp is malfunc-
tioning.
Replace the bulb as soon as possible
(page 397).
Turn signal
left mirror
The turn signal in the driver’s side
exterior rear view mirror is malfunc-
tioning. This message will only ap-
pear if all light emitting diodes have
stopped working.
Contact an authorized Mercedes-Benz Center
as soon as possible.
383 Practical hints
What to do if …
Left display
Right display
Possible cause/consequence
Possible solution
.
Turn signal
right mirror
The turn signal in the passenger
side exterior rear view mirror is mal-
functioning. This message will only
appear if all light emitting diodes
have stopped working.
Contact an authorized Mercedes-Benz Center
as soon as possible.
Tail lamp
left
Auxiliary bulb on
The left tail lamp is malfunctioning.
An auxiliary bulb has been brought
into use.
Contact an authorized Mercedes-Benz Center
as soon as possible.
Tail lamp
right
Auxiliary bulb on
The right tail lamp is malfunction-
ing. An auxiliary bulb has been
brought into use.
Contact an authorized Mercedes-Benz Center
as soon as possible.
Turn off
lights
You have removed the SmartKey
from the starter switch and opened
the driver’s door or removed the
SmartKey with KEYLESS-GO* from
the vehicle and left the headlamps
on.
Turn the exterior lamp switch toM
orU.
Turn signal
front left
Auxiliary bulb on
The left front turn signal lamp is
malfunctioning. An auxiliary bulb
has been brought into use.
Replace the bulb as soon as possible
(page 397).
Turn signal
front right
Auxiliary bulb on
The right front turn signal lamp is
malfunctioning. An auxiliary bulb
has been brought into use.
Replace the bulb as soon as possible
(page 397).
399 Practical hints
Replacing bulbs
Notes on bulb replacement
Only use 12-volt bulbs of the same type
and with the specified watt rating.
Switch the lights off before changing a
bulb to prevent short circuits.
Always use a clean lint-free cloth when
handling bulbs.
Your hands should be dry and free of oil
and grease.
If the newly installed bulb does not
come on, visit an authorized
Mercedes-Benz Center.Have the LEDs and bulbs for the following
lamps replaced by an authorized
Mercedes-Benz Center:
the additional turn signals in the exteri-
or rear view mirrors
the high mounted brake lamp
the brake lamps
the parking lamps and the side marker
lamps in the tail lamp unit
the rear fog lamps
the low beam (Xenon or Bi-Xenon*)
lamps
the front fog lamps
the front side marker lamps
Replacing bulbs for front lamps
Before you start to replace a bulb for a
front lamp, do the following first:
Turn the exterior lamp switch to posi-
tion M (
page 128).
Open the hood (
page 274).
1Bulb socket for turn signal lamp
2High beam headlamp cover
3Low beam headlamp cover (Xenon or
Bi-Xenon* lamp). Do not remove.
i
Have the headlamp adjustment checked
regularly.